Troubleshooting:
My battery is only lasting xx hours!
-Your tablet comes with the brightness setting turned all the way up. For most
uses, especially indoors, turning the brightness setting down will increase
battery life.
-Your battery life can vary widely depending on how you’re using the tablet.
For example playing a game, browsing the internet, or downloading and
running apps will cause a much shorter battery life than if the tablet is at rest.
How do I set the clock?
-
Under “Settings” select the option for “Date and Time.” First, deselect the
option to “Use network provided time.” Next, deselect the option to use
“military time.” Now, enter your correct date and time and it will display
throughout the tablet.
Charging Issues:
-
It’s plugged in, but won’t turn on.
The tablet is likely completely dead.
Once plugged in, a red battery icon will flash and then disappear. This means
the tablet is charging. It will need some time (usually 15-20 min) to develop
enough charge to turn on. The screen will be blank and the tablet will remain
off while charging.
-
It’s plugged in, but doesn’t show charging.
A red, yellow, or green (color
depends on how much charge is in the tablet) will flash and then disappear. To
speed charging, the screen will remain turned off and blank while charging.
-There are two different ways to charge your tablet. You can use the AC wall
adapter, or you can use the included USB cord connected to your computer.
You can also use most USB auto and wall chargers you may have using the
included USB cord.
My tablet’s screen is not responsive/jerky!
-
Remove the plastic film. The plastic film on top is to prevent damage from
storage and shipping and is not meant to remain in place. It will drastically
reduce the performance of the touch screen. The film is an absolute perfect fit,
and may be difficult to notice. Start peeling at one of the corners to make it
easier to remove.
My tablet’s screen is scratched! Is the tablet used or refurbished?
-
DeerBrook Electronics, LLC does not deal in used or refurbished tablets.
There is a plastic film on the screen to protect the device during storage and
transit. If you see scratches/scuffs on the screen of your new tablet, it is only
on this plastic film. Remove this film to reveal a perfect screen. Start peeling at
one of the corners to make it easier to remove.
The tablet is frozen or stuck and pressing buttons doesn’t work.
-
If the tablet is frozen or stuck on a certain screen, perform a reboot.
This is
done by holding down the power button and volume up button for 10 seconds
with the tablet off. Continue holding these two buttons while the tablet boots
up. Once the boot menu comes up, select the "reboot" option. You may need to
use the volume up/down buttons to scroll to this option. Click the power button
quickly to select “reboot.”
How do I completely reset the tablet?
-
You may want to delete all apps and personal information on the tablet for
various reasons.
This is done by holding down the power button and volume
up button for 10 seconds with the tablet off. Continue holding these two
buttons while the tablet boots up. Once the boot menu comes up, select the
"wipe all user data" option. You may need to use the volume up/down buttons
to scroll to this option. Click the power button quickly to select “reboot.”
Trouble connecting to WiFi?
See section 4.2 for general instructions. If your WiFi network is password
protected, connecting is a two step process. First select you network and enter
your password. Then, revisit the network and select “connect.” This is in
contrast to the instruction in 4.2, when the network is not password protected.
