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12. Service
12.1 Warranty
TWO-yEAR RADAR WARRANTy
Decatur Electronics, Inc . guarantees the Genesis II Select Directional
to be free from defects in workmanship and material and to
operate within specifications for a period of two years . During
this period, Decatur Electronics will repair or replace, at its option,
any component, found to be defective, without cost to the owner
providing you return the unit to the factory or a Decatur authorized
warranty service center .
The full warranty on parts and workmanship does not include normal
wear and tear, crushing, dropping, fire, impact, immersion, damage
from attempted repair, modifications by unauthorized service agents,
or improper voltage and fusing (including removal of the power
plug .)
For repairs, simply return the unit (transportation prepaid) directly to
the factory or to a Decatur authorized warranty service center . Refer
to section 14 .2 Service Return Procedure .
TWO-yEAR WARRANTy EXCEPTION
If you purchased the radar unit under a special buying program,
such as a provincial purchase contract, etc ., the above warranty
may not apply . Please refer to the buying program contract for the
appropriate warranty terms or contact Decatur Electronics .
If you are interested in an extended warranty contact your sales
representative to discuss the options .
12.2 Service Return Procedure
If you have questions, want a quick problem diagnosis, or need to
return your Genesis II Select to the factory:
• Call Decatur Electronics Customer Service (or the approved
Canadian repair depot) and ask to speak with a Customer Service
Representative . Have the serial number of the radar unit ready .
Phone: 800 .428 .4315
Fax: 217 .428 .7508
If you need to return your radar unit to Decatur Electronics:
• Ask to arrange for a Return Authorization Number . You will need
to give the serial number of the radar that is to be serviced . The
serial number is located on the back of the main computer unit .
• Return ALL of the Genesis II Select parts in the original packaging
(transportation prepaid) .
• If so directed, include a note describing the problem and/or the
incident that resulted in the problem . Failure to do so can delay
the return of your radar device .
• Based on the information that you have given, the Customer
Service Representative will issue you a return authorization (RA)
number . Write the RA number on your note and shipping label .
• Return the system to:
Decatur Electronics, Inc .
3433 East Wood Street
Phoenix, AZ 85040 USA
RA# XXXXXX
The customer is responsible for the shipping charges to send the
system to Decatur Electronics, Inc .
If we receive a system from a customer COD that is still under
warranty, we will charge the customer for the amount of COD freight
charges plus an additional 10% for handling after we repair the
