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de Jong Duke Virtu, User Manual

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de Jong Duke Virtu User Manual Download Page 95

Message

Solution

Message

Solution

Message

Cause

Solution

6

Troubleshooting

6.1 Messages

Always check if a message is shown on the display. If no message is shown and the machine does not work
correctly, you still may find the possible cause and solution in the following table. For failures not mentioned
in this manual, contact the service engineer (see 

Service and support

 on page 3).

6.1.1 Message: Brewer not in home position

Brewer not in home position.

Perform the following steps to solve the problem:

1. Take out and install the brewer.

If problem persists: Consult the service engineer (see 

Service

and support

 on page 3).

6.1.2 Message: Brewer out of position

Brewer out of position.

Perform the following steps to solve the problem:

1. Take out and clean the brewer (see 

Clean brewer with cleaning

tablet

 on page 70).

If problem persists: Consult the service engineer (see 

Service

and support

 on page 3).

6.1.3 Message: Clean screen

Clean Screen.

After a defined number of consumptions, the touchscreen needs
to be cleaned.

Perform the steps as explained in the section 

Clean the

touchscreen

 (on page 92).

95

Virtu CEC Medium Cabinet 70/90 CoEx® brewer User Manual 5DUCEK20M EN V2.1

Summary of Contents for Virtu

Page 1: ...User Manual Virtu Coffee Machine CEC Medium Cabinet 70 90 CoEx brewer 5DUCEK20M EN V2 1 ...

Page 2: ... specifications at any time and without prior notification to the purchaser All rights reserved Introduction Before using the coffee machine please read the safety instructions and all of the information in this manual first Keep this manual in a safe and accessible place for later reference The machine serves hot drinks Keep a distance from the outlet nozzles after selection during dispense and w...

Page 3: ...r improper use of the machine or resulting from modifications that have not been authorized by the manufacturer Only use original parts from the manufacturer when the machine needs to be repaired Contact the dealer supplier of the coffee machine see contact information in the next section for maintenance or repairs not explained in this manual Service and support For service and support contact th...

Page 4: ...4 1 5 Extended down time 14 2 Description 15 2 1 Overview 15 2 1 1 Front view 16 2 1 2 Inside view 17 2 1 3 Door interior 18 2 1 4 Inside view base cabinet optional 19 3 User interface 20 3 1 Display layout 20 3 2 Main menu Cup dispensing 21 3 2 1 Additional options submenu 23 3 2 2 Jug dispensing submenu 25 3 2 3 Number selection submenu 26 3 2 4 Dispense submenu 28 3 2 5 Ready submenu 29 3 2 6 M...

Page 5: ...49 5 6 7 Flush mixers and brewer 50 5 6 8 Clean waste bucket 51 5 6 9 Clean the cup stand 52 5 6 10 Clean the waste bin in the base cabinet 54 5 6 11 Clean the drip tray 56 5 6 12 Clean the mixing system 58 5 6 13 Remove and clean the brewer 66 5 6 14 Clean brewer with cleaning tablet 70 5 6 15 Unblock the grinder 73 5 6 16 Fill up the cup dispenser optional 78 5 6 17 Clean the canisters 80 5 6 18...

Page 6: ...ble 98 6 1 18 Message No coffee detected in brewer 99 6 1 19 Message No water connected No water in boiler 99 6 1 20 Message Place cup in center 99 6 1 21 Message Place cup right 99 6 1 22 Message Please load configuration 100 6 1 23 Message Please load the User Interface 100 6 1 24 Message Replace water filter 100 6 1 25 Message Rinse brewer with tablet 100 6 1 26 Message Startup problem 100 6 1 ...

Page 7: ...ations 105 7 5 Cup and jug sizes 106 7 6 Manufacturer contact information 107 8 Appendix 108 8 1 Appendix list 108 8 2 Declaration of conformity 109 7 Virtu CEC Medium Cabinet 70 90 CoEx brewer User Manual 5DUCEK20M EN V2 1 ...

Page 8: ... for proper operation and maintenance of the machine Following the instructions contained in this manual should assure trouble free safe operation and maintenance of the machine CAUTION Before using or maintaining the machine read this manual carefully to become familiar with the functionality Make sure that any operator or service engineer understands the correct operating and maintenance procedu...

Page 9: ...f the manual In the on line version the cross references function as hyperlinks that can be used to navigate through the manual by clicking on them Example Scope on page 8 The safety symbols indicate situations or actions that may endanger the operators and service engineers and are explained in detail in the safety section One additional symbol is available to give the reader additional informati...

Page 10: ... always be available near the machine If the operator has the permission to perform a number of maintenance actions or program activities De Jong DUKE expects that the operator is trained according to the activities and that the appropriate documentation is available for the operator Virtu CEC Medium Cabinet 70 90 CoEx brewer User Manual 5DUCEK20M EN V2 1 10 ...

Page 11: ...can result in minor or moderate injury or damage to the machine or property WARNING Indicates a potentially hazardous situation that if not avoided can result in death serious injury or machine damage It includes hazards that are exposed when guards or security features are removed DANGER Indicates a hazardous situation that if not avoided can result in death or serious injury 11 Virtu CEC Medium ...

Page 12: ... the machine WARNING All warning level warnings applicable to the entire document Do not shake the machine while in use Risk that machine can tip over and fall Do not lean on the door when open Risk that machine can tip over and fall Risk of serious injury CAUTION All caution level warnings applicable to the entire document Do not use aggressive cleaning products or abrasives to clean parts of the...

Page 13: ...d Do not use an external timing device to manage the availability of the machine Damaged water connection hoses may only be repaired by trained personnel Make sure to follow instructions on all safety labels on and in the coffee machine Do not remove safety labels 13 Virtu CEC Medium Cabinet 70 90 CoEx brewer User Manual 5DUCEK20M EN V2 1 ...

Page 14: ...cleaning procedures to ensure a proper operation of the coffee machine 1 5 Extended down time If the coffee machine will not be used for a longer period of time more than one week it is recommended to turn off the water supply and the electricity if the power switch is not accessible pulling the main power plug from the wall socket is sufficient This will also prevent unnecessary use of energy If ...

Page 15: ...ed a cup or jug must be placed under one of the outlets More details are found in the sections Using the coffee machine on page 33 and User interface on page 20 for information shown on the touchscreen The next sections contain drawings of the front the inside and the optional base cabinet of the coffee machine The drawings show the location and the name of the most important parts of the machine ...

Page 16: ...t optional 2 Jug key optional 3 Touchscreen 4 Payment system Coin acceptor optional 5 Payment system Change giver coin return optional 6 Outlet hot water cold water optional 7 Cup stand 8 Drip tray Jug stand 9 Outlet other dispenses 10 IrDA sensor optional 11 Door lock and key If the machine contains a cup dispencer only one cup stand is used and outlets 6 9 are centralized Virtu CEC Medium Cabine...

Page 17: ...ust filter drawer 6 Mixer suction trap 7 Mixer house 8 Mixer bayonet catch 9 Tea brewer 10 Drip tray 11 Waste guide to base cabinet optional 12 Brewer drip bucket option used with 11 13 Waste bucket 14 Brewer drip bucket used with 13 15 Dispensing nozzles 16 Brewer drip bucket sensor 17 CoEx fixation handle 18 CoEx brewer 19 CoEx brewer outlet 20 Power switch 21 Grinder outlet 22 Grinder 23 Bean c...

Page 18: ...ferent from the actual colors 1 Service key entry 2 Door lock and key 3 Coin box for change giver optional 4 Cover payment device optional 5 Coin box coin acceptor optional 6 Lock payment device cover optional 7 Payment device coin acceptor optional 8 USB port location without installed payment device 9 Jug key optional 10 USB port location with installed payment device Virtu CEC Medium Cabinet 70...

Page 19: ...ctual model can be different To improve clarity colors in the pictures may be different from the actual colors 1 Base cabinet 2 Waste bin 3 Chiller sub cabinet optional 4 Chiller flush button CO2 optional 5 Waste water bin 6 Waste water bin sensor optional 19 Virtu CEC Medium Cabinet 70 90 CoEx brewer User Manual 5DUCEK20M EN V2 1 ...

Page 20: ...example NOTE All drawings and screen images of the coffee machine are based on generic configurations The actual model will be different but the functionality is similar All screens and menus are explained in detail in the next sections Using the touchscreen to dispense a beverage is explained in the chapter Using the coffee machine on page 33 20 Virtu CEC Medium Cabinet 70 90 CoEx brewer User Man...

Page 21: ...re selections are available then can be displayed in a block a Scroll up down button with an arrow is displayed Tap this button to show the other available beverage selections Each beverage button contains a small impression of the beverage the name and when payment mode is activated the price of the beverage Tap a button to select a beverage The lower part of the screen contains at least Message ...

Page 22: ...n submenu on page 32 with more details about ingredients Jug optional Tap this button to open the Jug dispensing submenu see Jug dispensing on page 37 with selections to fill complete jugs Number selection optional Tap this button to open the Number selection submenu for quick dispense of a beverage Logo optional Language optional If more languages are available the screen shows a selection of lan...

Page 23: ...on bar optional 5 Cup size button bar optional 6 Price for this beverage optional 7 Currently selected beverage 8 Cancel button 9 Message area 10 Credit amount optional 11 Start button Depending on the configuration additional options are displayed in the submenu The following options are possible Canister selection bar to select an ingredient from a different canister after initial selection For ...

Page 24: ...everage Only visible if payment is activated for the machine The currently selected beverage The Cancel button Tap to cancel the current selection and return to the Main menu The Message area Displays relevant messages of the coffee machine Tap the exclamation mark button to open the Message submenu on page 30 Details of all messages and possible solutions to solve simple issues are listed in the ...

Page 25: ... with beverages to fill part of a jug Each button contains a small image with an impression of the beverage the name and when payment mode is activated the price of the jug dispense Tap a button to select a beverage The Message area displays relevant messages of the coffee machine Tap the exclamation mark button to open the Message submenu on page 30 Details of all messages and possible solutions ...

Page 26: ...display shows the following information The unique number entered for the selected beverage is visible in the small window The actual name connected to the entered number Use the keypad to tap in the number selection of the desired beverage NOTE The unique number that must be entered here is shown on the Dispense menu see Dispense submenu on page 28 screen when a beverage is prepared Tap the Start...

Page 27: ...nt has been made The price for the selected beverage is shown and the credit amount already entered The Message area displays relevant messages of the coffee machine Details of all messages and possible solutions to solve simple issues are listed in the section Messages on page 95 27 Virtu CEC Medium Cabinet 70 90 CoEx brewer User Manual 5DUCEK20M EN V2 1 ...

Page 28: ... beverage currently being prepared An indicator showing the progress of the dispense of the beverage The number displayed is the unique number for the beverage currently prepared Use this number in the Number selection submenu on page 26 optional for quick dispense of the preferred beverage The Stop button Tap it to abort the current dispense and return to the Main menu see Main menu Cup dispensin...

Page 29: ...ompleted the message Ready take your cup to indicate it is safe to remove the beverage cup or jug The unique number for the beverage that was prepared Instead of using the selection and options screens to prepare the preferred beverage this unique number can be entered using the Number selection submenu on page 26 optional The Cancel button Tap it or remove the cup jug to return to the Main menu s...

Page 30: ...urn to the previous menu display only messages e g Install drip tray When this message is displayed the coffee machine continues to work even without the drip tray disable dispense messages e g Insert coins see Message Insert coins on page 98 When this message is displayed the coffee machine is fully functional except for the dispense In this case the Start button will be enabled after full paymen...

Page 31: ...Details of all messages and possible solutions to solve simple issues are listed in section Messages on page 95 31 Virtu CEC Medium Cabinet 70 90 CoEx brewer User Manual 5DUCEK20M EN V2 1 ...

Page 32: ... coffee machine Information submenu 1 Customized information 2 Cancel button The customized information image shows details about the beverage or coffee machine and is defined for every available language for example Food allergy warnings Tap the Cancel button to return to the Main menu Virtu CEC Medium Cabinet 70 90 CoEx brewer User Manual 5DUCEK20M EN V2 1 32 ...

Page 33: ...rvice personnel should carry this out Instructions about transportation unpacking and installation of the machine can be found in the Technical manual Perform the steps described in the procedure Switch on the machine see Switch on on page 46 Perform the steps described in the procedure Fill up the ingredient canisters on page 84 33 Virtu CEC Medium Cabinet 70 90 CoEx brewer User Manual 5DUCEK20M ...

Page 34: ...screen will change to the selected language TIP The selected language will remain active until the beverage is dispensed 2 From the Main menu see Main menu Cup dispensing on page 21 select one of the following To fill a single cup using the selection menus continue with the procedure Cup dispensing on page 35 To quickly fill a single cup using pre set ingredients continue with the procedure Cup di...

Page 35: ...ain menu see on page 21 when payment mode is activated full payment is needed first to enable the Start button Check the payment on page 40 section for more details 6 The Dispense submenu see on page 28 is now shown and the beverage is prepared or tap the Stop button to interrupt and stop the dispense 7 When the dispense is finished the Ready submenu on page 29 is shown do not remove your cup befo...

Page 36: ...beverage or tap Cancel to return to the Main menu see on page 21 when payment mode is activated full payment is needed first to enable the Start button Check the payment on page 40 section for more details 3 The Dispense submenu see on page 28 is now shown and the beverage is prepared tap the Stop button to interrupt and stop the dispense 4 When the dispense is finished the Ready submenu on page 2...

Page 37: ...or contains one central cup stand F fully automatic for beverages and water dispense If the door of the coffee machine contains two cup stands the user places the cup on the correct cup stand depending on the beverage selection H half automatic 1 Place the cup stand s in the upright position 2 For hot water on a machine with one cup stand F place the jug in the middle On a machine with two cup sta...

Page 38: ...21 when payment mode is activated full payment is needed first to enable the Start button Check the payment on page 40 section for more details if the Start button is disabled check the Message area for more details 7 The Dispense submenu see Dispense submenu on page 28 is now displayed tap the Stop button to interrupt and stop the dispense 8 When the dispense is finished the Ready submenu on page...

Page 39: ...d can leak from the outlet nozzle after the dispense is finished 9 The filled jug is ready 10 Pull down the cup stands to the original position 39 Virtu CEC Medium Cabinet 70 90 CoEx brewer User Manual 5DUCEK20M EN V2 1 ...

Page 40: ...s made Perform the following steps 1 The price for the dispense of the selected cup jug is shown on the screen 2 Make the full payment The entered credit amount is calculated and shown on screen NOTE The Start button will remain disabled until full payment is made Virtu CEC Medium Cabinet 70 90 CoEx brewer User Manual 5DUCEK20M EN V2 1 40 ...

Page 41: ...inciples such as personal hygiene is essential We therefore advise you to follow the advice given in A hygiene guide for vending This guide is published by the European Vending and Coffee Association and has been prepared to help ensure that a hygienic product is delivered to the customer on every occasion 41 Virtu CEC Medium Cabinet 70 90 CoEx brewer User Manual 5DUCEK20M EN V2 1 ...

Page 42: ... X Clean the cup stand on page 52 X Clean the waste bin in the base cabinet on page 54 X Clean the cold water outlet nozzle optional on page 81 X Deep clean the cold water outlet nozzle optional on page 82 X General Cleaning cold water system 1 X Sanitization cold water system 1 X Fill up the cup dispenser optional on page 78 X Clean the canisters on page 80 X Fill up the ingredient canisters on p...

Page 43: ...nd on page 52 in the door 6 Clean the waste bin in the base cabinet on page 54 7 Fill up the cup dispenser see Fill up the cup dispenser optional on page 78 8 Fill up the ingredient canisters on page 84 9 Enter canister ingredient levels optional on page 90 10 Close the door on page 46 11 Clean the outside of the machine on page 91 12 Clean the touchscreen on page 92 13 Check correct functioning b...

Page 44: ...bin in the base cabinet on page 54 9 Clean the cold water outlet nozzle optional on page 81 10 Fill up the cup dispenser see Fill up the cup dispenser optional on page 78 11 Fill up the ingredient canisters on page 84 12 Enter canister ingredient levels optional on page 90 13 Close the door on page 46 14 Clean the outside of the machine on page 91 15 Clean the touchscreen on page 92 16 Check corre...

Page 45: ...binet on page 54 9 Deep clean the cold water outlet nozzle optional on page 82 10 Fill up the cup dispenser see Fill up the cup dispenser optional on page 78 11 Clean the canisters on page 80 12 Fill up the ingredient canisters on page 84 13 Enter canister ingredient levels optional on page 90 14 Close the door on page 46 15 Clean the outside of the machine on page 91 16 Clean the touchscreen on p...

Page 46: ...he door was left open for too long the service menu is shown Tap the Exit button and then the Close door and press here to quit service button to leave the Service menu 8 After a few minutes the message heating boilers disappears and the machine is ready for use 5 6 2 Open the door Perform the following steps 1 Insert the key in the lock of the door of the coffee machine 2 Turn the key 90 degrees ...

Page 47: ...rs they need to be removed from the coffee machine To allow easy access to the canisters the top lid of the coffee machine can be opened NOTE The top lid locks inside the door and can only be opened if the door is opened Depending on the model the top lid can contain cut outs for one or two bean canisters Perform one of the following steps 1 To open lift the top lid in the front and swing it open ...

Page 48: ...ecommended to perform a daily see Daily maintenance on page 43 maintenance cleaning procedure or if the machine is not used for a longer time it is recommended to perform a monthly see Monthly maintenance on page 45 maintenance procedure turn off the water supply switch off the power supply pulling the plug from the wall socket is sufficient This will also prevent unnecessary use of energy See als...

Page 49: ...s procedure Daily see Daily maintenance on page 43 announced on screen Perform the following steps 1 Place a rinsing tub underneath the outlet nozzle to collect the rinse water 2 Tap the button Place cup and press here on the screen Hot water from the boiler flows through mixers and brewer 3 A progress screen is shown Wait until the rinse procedure is finished Total time to rinse is 1 to 2 minutes...

Page 50: ...Total time needed to rinse is 1 to 2 minutes Perform the following steps 1 If needed Open the door on page 46 to show the service menu on the touch screen 2 Close the door on page 46 3 Place a rinsing tub underneath the outlet nozzle to collect the hot waste water 4 Tap the Rinse button from the Service menu Hot water from the boiler flows through the mixers and brewer 5 Repeat the previous step u...

Page 51: ... following steps 1 Depending on the used bucket types B Remove the waste bucket with the drip bucket inside it from the machine or G Remove the drip bucket and the waste guide from the machine 2 Rinse the removed parts with clean warm water 3 Dry parts completely 4 Install the waste buckets B Place the drip bucket inside the waste bucket and install both inside the machine or G Place the drip buck...

Page 52: ...ance on page 43 Perform the following steps to remove the cup stands 1 Hold the cup stand and pull one leg from the hinge pin 2 Lift one side slightly and move the other leg of the cupstand in the direction of the arrow to release it from the other hinge pin 3 If needed repeat the steps to remove the other cup stand 4 Rinse all removed items with clean warm water Virtu CEC Medium Cabinet 70 90 CoE...

Page 53: ...he hinge pin in the door 6 Turn the cup stand towards the other hinge pin and push the leg with a little force onto it 7 Repeat the last steps to install the other cup stand 53 Virtu CEC Medium Cabinet 70 90 CoEx brewer User Manual 5DUCEK20M EN V2 1 ...

Page 54: ...bin and coffee residue in the right waste bin Both must be cleaned regularly Perform this procedure Weekly see Preventive maintenance schedule on page 42 or more if needed Perform the following steps 1 Remove the waste bin s from the base cabinet 2 Rinse the removed bin s with clean warm water 3 Dry the bin s completely 4 Place the waste bin s in the base cabinet Virtu CEC Medium Cabinet 70 90 CoE...

Page 55: ...5 When used make sure that the waste water level sensor is placed inside the left waste bin 55 Virtu CEC Medium Cabinet 70 90 CoEx brewer User Manual 5DUCEK20M EN V2 1 ...

Page 56: ...arger waste bucket bin or directly to the main waste water disposal the cleaning interval can be lowered to once a week Perform the following steps 1 Lift the jug stand at the front and remove it from the support guides in the door Depending on model the jug stand can contain a metal inlay that must be removed too NOTE For clarity reasons the cup stands are not shown in the picture 2 Pull the drip...

Page 57: ...E Make sure that the ledges on the back of the jug stand 3 fit inside the notches in the door 1 7 Push the jug stand down to secure it properly to the door and the support guides 2 8 Depending on the model place the metal inlay grid 57 Virtu CEC Medium Cabinet 70 90 CoEx brewer User Manual 5DUCEK20M EN V2 1 ...

Page 58: ...e Weekly see Preventive maintenance schedule on page 42 more if needed Perform the following steps NOTE All pictures show a generic configuration The actual model can be different To improve clarity colors in the pictures may be different from the actual colors 1 Remove the outlet hoses from the mixers Virtu CEC Medium Cabinet 70 90 CoEx brewer User Manual 5DUCEK20M EN V2 1 58 ...

Page 59: ... position and location of each outlet 3 Turn the bayonet catches counterclockwise approx 10º 4 Pull the mixer houses in the direction of the arrow and remove them from the machine 59 Virtu CEC Medium Cabinet 70 90 CoEx brewer User Manual 5DUCEK20M EN V2 1 ...

Page 60: ... the arrow and away from the shaft 6 Turn the bayonet catches counterclockwise approx 10º again to release and pull them in the direction of the arrow away from the machine Virtu CEC Medium Cabinet 70 90 CoEx brewer User Manual 5DUCEK20M EN V2 1 60 ...

Page 61: ...rection of the arrow and remove it from the machine 8 Remove the exhaust filter from the drawer 9 Rinse out all removed parts of the mixing system with clean warm water 61 Virtu CEC Medium Cabinet 70 90 CoEx brewer User Manual 5DUCEK20M EN V2 1 ...

Page 62: ...available use the clean and dry parts from the hygiene kit The cleaning of the removed parts can be done after the machine has been put in operation again 12 Insert the mixer exhaust filter in the filter drawer CAUTION Make sure the exhaust filter is completely dry before installing it in the filter drawer Virtu CEC Medium Cabinet 70 90 CoEx brewer User Manual 5DUCEK20M EN V2 1 62 ...

Page 63: ...13 Install the filter drawer 14 Install the bayonet catches and turn clockwise approx 10º 63 Virtu CEC Medium Cabinet 70 90 CoEx brewer User Manual 5DUCEK20M EN V2 1 ...

Page 64: ... propellers NOTE Make sure that the arrow on the mixer propeller points in the direction of the flat side of the shaft 16 Install the mixer houses Virtu CEC Medium Cabinet 70 90 CoEx brewer User Manual 5DUCEK20M EN V2 1 64 ...

Page 65: ...lock the mixer houses 18 Install the canister outlets on the canisters and make sure the locations and positions are correct 19 Connect the outlet hoses to the mixers 65 Virtu CEC Medium Cabinet 70 90 CoEx brewer User Manual 5DUCEK20M EN V2 1 ...

Page 66: ... properly trained personnel may work on the brewer itself Instructions for performing work on the brewer itself is found in the technical manual Use the following parts to perform the procedure Pipe brush cleaner Perform this procedure At least once a week increase the frequency if needed Perform the following steps 1 Loosen the brewer outlet from the brewer together with the connecting hose and o...

Page 67: ... 3 Push the fixation handle upwards and while keeping the handle in the upward position pull and lift the brewer in the direction of the arrow out of the coffee machine 67 Virtu CEC Medium Cabinet 70 90 CoEx brewer User Manual 5DUCEK20M EN V2 1 ...

Page 68: ... water connection A and the motor coupling B 5 Rinse the brewer and the other removed parts with clean warm water 6 Remove any residue inside the brewer outlet pipes with a small pipe brush cleaner Virtu CEC Medium Cabinet 70 90 CoEx brewer User Manual 5DUCEK20M EN V2 1 68 ...

Page 69: ... When the brewer is not installed correctly the brewer can cause errors or jump out of the bracket seating during a brew cycle 8 Install the Brewer outlet with the outlet hose To prevent leaking make sure the CoEx outlet see inset is pushed completely on the outlet pipes of the brewer head 69 Virtu CEC Medium Cabinet 70 90 CoEx brewer User Manual 5DUCEK20M EN V2 1 ...

Page 70: ...e following parts to perform the procedure Cleaning tablet Rinsing tub or 1 liter jug Protective clothing gloves and safety glasses Green service key Perform this procedure At least once a week increase the frequency if needed NOTES Total time for the cleaning cycle is 8 minutes A message is shown if the brewer is not cleaned after 7 days A message is shown and coffee dispense is disabled if the b...

Page 71: ...screen and described in the next steps 3 Place the cleaning tablet in the brewer WARNING Wear protective clothing gloves and safety glasses when working with cleaning tablets 71 Virtu CEC Medium Cabinet 70 90 CoEx brewer User Manual 5DUCEK20M EN V2 1 ...

Page 72: ... in the door 6 In the Service menu tap the button Start the cleaning cycle Wait until the cleaning cycle is completely finished 7 Remove the service key on page 94 from the door 8 Remove and empty the rinsing tub Virtu CEC Medium Cabinet 70 90 CoEx brewer User Manual 5DUCEK20M EN V2 1 72 ...

Page 73: ...o get access to the grinder NOTE Check the section Fill the bean canister for details about the removal of the canisters When the canister is removed the grinder itself is visible Determine the grinder type 1 If the coffee machine contains a grinder one of two grinder types are possible D the D grinder recognizable by the grinder top house that can be removed or S the original Schaerer grinder tha...

Page 74: ...he geared wheel at the top side or the shaft at the bottom side back and forth repeatedly to loosen and remove the foreign objects NOTE The shaft should rotate easily if nothing is blocking the grinder 4 Place the grinder back into the grinder base and continue with step 12 TIP If needed rotate the squared top a little to allow the ribbed shaft to fit the grinder motor and is fully lowered inside ...

Page 75: ... and remove the grinder from the base 6 Pull out the clips of the grinder outlet 1 slide the outlet from the grinder house 2 and remove it from the grinder 75 Virtu CEC Medium Cabinet 70 90 CoEx brewer User Manual 5DUCEK20M EN V2 1 ...

Page 76: ...the arrow and remove it from the grinder 8 Clean both grinder discs and the inside of the grinder house 9 Place the grinder house top assembly and turn it in the direction of the arrow to lock Virtu CEC Medium Cabinet 70 90 CoEx brewer User Manual 5DUCEK20M EN V2 1 76 ...

Page 77: ...IP Check the last steps of section Fill the bean canister for more details 13 Close the door and lock with the key 14 Leave the Service menu TIP Dispense two cups of coffee to fill up the grinder with fresh coffee and throw the contents of the cups away 15 Check correct functioning by taking a test coffee 77 Virtu CEC Medium Cabinet 70 90 CoEx brewer User Manual 5DUCEK20M EN V2 1 ...

Page 78: ...o place a cup by hand Use the following parts to perform the procedure Paper or plastic cups for coffee machines diameter 70 mm or 73 mm Perform this procedure When needed Perform the following steps 1 Open the door on page 46 of the machine 2 On the inside of the door flip up the locking lever of the cup dispenser door 3 Open the cup dispenser door NOTE Be careful when opening the cup dispenser d...

Page 79: ...Start filling with the stack on the right side 5 To prevent damage to the cups do not stack them higher then the top support plate Remove all cups visible above the support plate 6 Close and lock the dispenser door 79 Virtu CEC Medium Cabinet 70 90 CoEx brewer User Manual 5DUCEK20M EN V2 1 ...

Page 80: ...e machine Check the first steps in the section Fill up the ingredient canisters on page 84 for more details about the removal of the canisters 4 Unlock optional and remove the lid from the canisters 5 Empty the canisters 6 Clean the canisters with warm water NOTE Use a mild detergent if warm water only is not sufficient 7 Dry the canisters thoroughly on the inside and outside WARNING Do not fill t...

Page 81: ...g chemicals 1 Use the cloth to apply the cleaning agent Submerge a clean cloth into the cleaning agent concentration recommended by cleaning agent manufacturer s instructions Remove the cloth and remove excess water 2 Clean the cold water outlet nozzle wiping the cloth over the entire area re submerging the cloth as necessary 3 Rinse the cloth in clean warm water and wipe off excess cleaning agent...

Page 82: ...ctive clothing gloves and safety glasses when working with cleaning chemicals 1 Submerge a clean cloth in warm water Pre clean the cold water outlet nozzle using the cloth 2 Submerge a clean cloth into the cleaning agent concentration recommended by cleaning agent manufacturer s instructions Remove the cloth and remove excess water 3 Clean the cold water outlet nozzle wiping the cloth over the ent...

Page 83: ...nse tub below the cold water outlet nozzle 12 Leave the Service menu tap the Exit button and then the Close door and press here to quit service button to return the main menu 13 Select a full jug of cold water and dispense at least 1 liter of cold water and ensure any cleaning residue is flushed out 83 Virtu CEC Medium Cabinet 70 90 CoEx brewer User Manual 5DUCEK20M EN V2 1 ...

Page 84: ...ine can no longer dispense drinks due to a lack of ingredients the machine must be refilled in time Use the following to perform the procedure Ingredients Perform the following steps 1 Open the door on page 46 2 Open the top lid see Open or close top lid on page 47 of the coffee machine NOTE Filling the canisters must be done outside the machine 3 Remember or write down the position of the outlets...

Page 85: ...ake it out of the machine 6 Remove the lid and place the canister on a stable surface 7 Fill the canister with the ingredient indicated on the canister TIP Do not fill the canisters more than necessary for one or two days This will keep the products fresh 85 Virtu CEC Medium Cabinet 70 90 CoEx brewer User Manual 5DUCEK20M EN V2 1 ...

Page 86: ...fits well on the motor drive 9 Turn the outlets of the canister downwards CAUTION Check the position of the outlet of the canister It must be positioned towards the brewer or correct mixing bowl 10 Close the top lid see Open or close top lid on page 47 of the machine Virtu CEC Medium Cabinet 70 90 CoEx brewer User Manual 5DUCEK20M EN V2 1 86 ...

Page 87: ...prevent that the machine can no longer dispense drinks due to a lack of ingredients the machine must be refilled in time Use the following to perform the procedure Coffee beans Perform the following steps 1 Open the door on page 46 2 Open the top lid see Open or close top lid on page 47 of the coffee machine NOTE Filling the canisters must be done outside the machine 3 Locate the canister locking ...

Page 88: ...ister 6 Place the bean canister on a stable and flat surface for refilling 7 Unlock the lid optional Lift the lid in the front and then pull the lid from the canister in the direction of the arrow 8 Fill the canister with fresh coffee beans TIP Fill the canister with beans sufficient for one or two days This will keep the products fresh 9 Place the back side of the lid on the canister and then low...

Page 89: ...the grinder base 11 Push the canister locking slider back in the direction of the arrow to open the bean canister and secure it to the grinder base 12 Repeat the procedure if more bean canisters must be filled up 89 Virtu CEC Medium Cabinet 70 90 CoEx brewer User Manual 5DUCEK20M EN V2 1 ...

Page 90: ...nu Cup dispensing on page 21 Perform the following steps 1 When the Exit button is tapped to leave the Service menu the Enter ingredients levels screen is displayed The current filling level of each canister is displayed only the canisters activated for this option are shown 2 To change a canister filling level tap one of the ingredient buttons in the left column or tap the Exit button to leave th...

Page 91: ...llowing parts to perform the procedure Soft damp cloth Perform this procedure Daily see Preventive maintenance schedule on page 42 Perform the following steps 1 Clean the outside of the machine with a soft damp cloth NOTE Do not use aggressive cleaning products or abrasives to clean parts of the machine 91 Virtu CEC Medium Cabinet 70 90 CoEx brewer User Manual 5DUCEK20M EN V2 1 ...

Page 92: ... the message PRESS here to start cleaning The screen will be switched off now or tap Cancel to return to the main Menu TIP If the Clean Screen window is not shown tap the on screen clock first If no clock is displayed check the section Main menu Cup dispensing on page 21 and tap on the location of the clock 2 Clean the touchscreen with some Isopropyl alcohol on a clean soft cloth CAUTION Do not us...

Page 93: ...g steps 1 Locate the entry for the Service key on the inside of the door 2 Insert the Service key in the service key entry 3 Turn the Service key a quarter turn 90 The grey options in the Service menu change to yellow green The coffee machine is now fully functional with an open door The key remains locked in the entry WARNING When the service key is inserted the machine is powered up with open do...

Page 94: ... Use the following parts to perform the procedure Green service key Perform the following steps 1 Turn the Service key a quarter turn 90 2 Remove the Service key from the door Virtu CEC Medium Cabinet 70 90 CoEx brewer User Manual 5DUCEK20M EN V2 1 94 ...

Page 95: ...to solve the problem 1 Take out and install the brewer If problem persists Consult the service engineer see Service and support on page 3 6 1 2 Message Brewer out of position Brewer out of position Perform the following steps to solve the problem 1 Take out and clean the brewer see Clean brewer with cleaning tablet on page 70 If problem persists Consult the service engineer see Service and support...

Page 96: ...neer see Service and support on page 3 6 1 6 Message Door open Door open Perform the following steps to solve the problem 1 Close the door or install the green service key to activate the machine 6 1 7 Message Drip tray full Drip tray full Perform the following steps to solve the problem 1 Clean the drip tray on page 56 in front of machine and or clean the CoEx brewer drip tray see Clean waste buc...

Page 97: ...m also occurs when a hot water dispense is made If problem persists Consult the service engineer see Service and support on page 3 Do not forget to mention the results 6 1 10 Message Filling boiler Filling boiler Perform the following steps to solve the problem 1 Wait until the boiler is filled 2 If message is still shown after 10 minutes Consult the service engineer see Service and support on pag...

Page 98: ... card 6 1 15 Message Mixer blocked Mixer blocked Perform the following steps to solve the problem 1 Clean the mixing system on page 58 6 1 16 Message Machine Blocked Machine Blocked The coffee machine is locked during this time by the scheduler and not available for use Consult the service engineer see Service and support on page 3 6 1 17 Message Not all ingredients available Not all ingredients a...

Page 99: ... to display the Service menu wait 2 seconds and close the door again to allow the coffee machine to re activate itself If this does not help restart the coffee machine Switch the coffee machine OFF wait 5 seconds and then switch ON again If problem persists Consult the service engineer see Service and support on page 3 6 1 20 Message Place cup in center Place cup in center Cup needs to be placed u...

Page 100: ...problem Consult the service engineer see Service and support on page 3 6 1 24 Message Replace water filter Replace water filter Consult the service engineer see Service and support on page 3 6 1 25 Message Rinse brewer with tablet Rinse brewer with tablet Perform the following steps to solve the problem 1 Clean the brewer with cleaning tablet see Clean brewer with cleaning tablet on page 70 again ...

Page 101: ...29 Message Water level too low Water level too low Consult the service engineer see Service and support on page 3 6 1 30 Message Wait Heating boiler Wait Heating boiler Perform the following steps to solve the problem 1 Wait until boiler is heated 2 If message is still shown after 10 minutes Consult the service engineer see Service and support on page 3 6 1 31 Message Waste bucket full Empty waste...

Page 102: ...on If the problem persists Consult the service engineer 6 1 32 Message Water filter installed Water filter installed Consult the service engineer see Service and support on page 3 6 1 33 Message Ready take your cup Ready take your cup The dispense of the beverage is finished Remove the cup or jug Virtu CEC Medium Cabinet 70 90 CoEx brewer User Manual 5DUCEK20M EN V2 1 102 ...

Page 103: ...late is located inside the machine on the left side panel Type plate layout examples depending on manufacturing location 1 Manufacturer details 5 Mains power specifications 2 Serial number 6 Date of production 3 Model code 7 Water connection specifications 4 Model name configuration 8 Markings for conformity disposal and use NOTE Data shown in the picture is for illustration purposes only 103 Virt...

Page 104: ... and recycling The coffee machine contains recyclable materials Dispose of the coffee machine in conformity with local laws and regulations Virtu CEC Medium Cabinet 70 90 CoEx brewer User Manual 5DUCEK20M EN V2 1 104 ...

Page 105: ...fication Water pressure Minimum pressure 50 kPa 0 5 bar Maximum pressure 600 kPa 6 0 bar Water connection BSP connection Quality of water Hardness 5 7 dH German standard 8 12 fH French standard pH Value approx 7 Temperature water The incoming temperature may not be above 30 C Main water connection Between water tap and coffee machine an electronic waterlock needs to be connected Machine ambient te...

Page 106: ...Maximum cup height 110 mm Maximum cup diameter 85 mm B Jugs Maximum jug height 180 mm Maximum jug diameter 135 mm The height of the cup stand is fixed and depends on specifications during ordering Virtu CEC Medium Cabinet 70 90 CoEx brewer User Manual 5DUCEK20M EN V2 1 106 ...

Page 107: ...therlands U S A 31 0 184 209 767 1 734 403 1708 www dejongduke nl www dejongduke com support dejongduke nl support dejongduke com Service and support For questions service and ingredients for this coffee machine Consult the service engineer see Service and support on page 3 107 Virtu CEC Medium Cabinet 70 90 CoEx brewer User Manual 5DUCEK20M EN V2 1 ...

Page 108: ...ppendix 8 1 Appendix list Information related to this document and the coffee machine are Declaration of conformity on page 109 108 Virtu CEC Medium Cabinet 70 90 CoEx brewer User Manual 5DUCEK20M EN V2 1 ...

Page 109: ...8 2 Declaration of conformity 109 Virtu CEC Medium Cabinet 70 90 CoEx brewer User Manual 5DUCEK20M EN V2 1 ...

Page 110: ...Virtu CEC Medium Cabinet 70 90 CoEx brewer User Manual 5DUCEK20M EN V2 1 110 ...

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