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Message

Solution

Message

Solution

Message

Cause

Solution

6

Troubleshooting

6.1 Messages

Always check if a message is shown on the display. If no message is shown and the machine does not work
correctly, you still may find the possible cause and solution in the following table. For failures not mentioned
in this manual, contact the service engineer (see

Service and support

6.1.1 Message: Brewer is turning the wrong way, check the wiring

Brewer is turning the wrong way, check the wiring.

Consult the service engineer (see

Service and support

on page

3).

6.1.2 Message: Brewer out of position

Brewer out of position.

Perform the following steps to solve the problem:

1. Remove the brewer from the coffee machine and insert it

again. Make sure it locks properly.
If problem persists: Consult the service engineer (see

6.1.3 Message: Clean screen

Clean Screen.

After a defined number of consumptions, the touchscreen needs
to be cleaned.

Perform the steps as explained in the section

6.1.4 Message: Communication error

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Virtu XNA Small Cabinet 180 CoEx XL® brewer User Manual 5DUXNK20M EN V2.1

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Summary of Contents for Virtu XNA Small Cabinet 180 CoEx XL

Page 1: ...User Manual Virtu Coffee Machine XNA Small Cabinet 180 CoEx XL brewer 5DUXNK20M EN V2 1 ...

Page 2: ... specifications at any time and without prior notification to the purchaser All rights reserved Introduction Before using the coffee machine please read the safety instructions and all of the information in this manual first Keep this manual in a safe and accessible place for later reference The machine serves hot drinks Keep a distance from the outlet nozzles after selection during dispense and w...

Page 3: ...r improper use of the machine or resulting from modifications that have not been authorized by the manufacturer Only use original parts from the manufacturer when the machine needs to be repaired Contact the dealer supplier of the coffee machine see contact information in the next section for maintenance or repairs not explained in this manual Service and support For service and support contact th...

Page 4: ...4 1 5 Extended down time 14 2 Description 15 2 1 Overview 15 2 1 1 Front view 16 2 1 2 Inside view 17 2 1 3 Door interior 18 2 1 4 Inside view base cabinet optional 19 3 User interface 20 3 1 Display layout 20 3 2 Main menu Cup dispensing 21 3 2 1 Additional options submenu 23 3 2 2 Jug dispensing submenu 25 3 2 3 Number selection submenu 26 3 2 4 Dispense submenu 28 3 2 5 Ready submenu 29 3 2 6 M...

Page 5: ... 7 Flush mixers and brewer 49 5 6 8 Clean waste bucket 50 5 6 9 Clean the cup stand 52 5 6 10 Clean the waste bin in the base cabinet 53 5 6 11 Clean the drip tray 55 5 6 12 Clean the mixing system 57 5 6 13 Remove and clean the brewer 65 5 6 14 Clean brewer with cleaning tablet 68 5 6 15 Unblock the grinder 70 5 6 16 Clean the canisters 75 5 6 17 Clean the cold water outlet nozzle optional 76 5 6...

Page 6: ... 19 Message Not all ingredients available 99 6 1 20 Message No coffee detected in brewer 99 6 1 21 Message No water connected No water in boiler 99 6 1 22 Message Piston blocked dosage too high 100 6 1 23 Message Place cup in center 100 6 1 24 Message Place cup right 100 6 1 25 Message Please load configuration 100 6 1 26 Message Please load the User Interface 100 6 1 27 Message Recipe error conta...

Page 7: ...104 7 2 Type plate 104 7 3 Disassembly and recycling 105 7 4 Technical specifications 106 7 5 Cup and jug sizes 107 7 6 Manufacturer contact information 108 8 Appendix 109 8 1 Appendix list 109 8 2 Declaration of conformity 110 7 Virtu XNA Small Cabinet 180 CoEx XL brewer User Manual 5DUXNK20M EN V2 1 ...

Page 8: ... for proper operation and maintenance of the machine Following the instructions contained in this manual should assure trouble free safe operation and maintenance of the machine CAUTION Before using or maintaining the machine read this manual carefully to become familiar with the functionality Make sure that any operator or service engineer understands the correct operating and maintenance procedu...

Page 9: ...of the manual In the on line version the cross references function as hyperlinks that can be used to navigate through the manual by clicking on them Example Scope on page 8 The safety symbols indicate situations or actions that may endanger the operators and service engineers and are explained in detail in the safety section One additional symbol is available to give the reader additional informat...

Page 10: ... always be available near the machine If the operator has the permission to perform a number of maintenance actions or program activities De Jong DUKE expects that the operator is trained according to the activities and that the appropriate documentation is available for the operator Virtu XNA Small Cabinet 180 CoEx XL brewer User Manual 5DUXNK20M EN V2 1 10 ...

Page 11: ...can result in minor or moderate injury or damage to the machine or property WARNING Indicates a potentially hazardous situation that if not avoided can result in death serious injury or machine damage It includes hazards that are exposed when guards or security features are removed DANGER Indicates a hazardous situation that if not avoided can result in death or serious injury 11 Virtu XNA Small C...

Page 12: ... the machine WARNING All warning level warnings applicable to the entire document Do not shake the machine while in use Risk that machine can tip over and fall Do not lean on the door when open Risk that machine can tip over and fall Risk of serious injury CAUTION All caution level warnings applicable to the entire document Do not use aggressive cleaning products or abrasives to clean parts of the...

Page 13: ...d Do not use an external timing device to manage the availability of the machine Damaged water connection hoses may only be repaired by trained personnel Make sure to follow instructions on all safety labels on and in the coffee machine Do not remove safety labels 13 Virtu XNA Small Cabinet 180 CoEx XL brewer User Manual 5DUXNK20M EN V2 1 ...

Page 14: ...cleaning procedures to ensure a proper operation of the coffee machine 1 5 Extended down time If the coffee machine will not be used for a longer period of time more than one week it is recommended to turn off the water supply and the electricity if the power switch is not accessible pulling the main power plug from the wall socket is sufficient This will also prevent unnecessary use of energy If ...

Page 15: ...d under one of the outlets More details are found in the sections Using the coffee machine on page 33 and User interface on page 20 for information shown on the touchscreen The next sections contain drawings of the front the inside and the optional base cabinet of the coffee machine The drawings show the location and the name of the most important parts of the machine NOTE All pictures show a gene...

Page 16: ...lors in the pictures may be different from the actual colors 1 Jug key optional 2 Touchscreen 3 Payment device coin acceptor optional 4 Outlet hot water cold water optional 5 Cup stand 6 Drip tray Jug stand 7 Outlet other dispenses 8 IrDA sensor optional 9 Door lock and key Virtu XNA Small Cabinet 180 CoEx XL brewer User Manual 5DUXNK20M EN V2 1 16 ...

Page 17: ...nozzle 5 Exhaust filter drawer 6 Mixer suction trap 7 Mixer house 8 Mixer bayonet catch 9 Drip water bucket full sensor 10 Dispensing nozzles 11 Drip tray 12 Waste guide to base cabinet optional 13 Drip water bucket used with pos 14 14 Waste bucket 15 Brewer outlet 16 Waste bucket detector switch 17 CoEx XL brewer 18 Brewer locking grip 19 Power switch 20 Grinder outlet 21 Grinder 22 Bean canister...

Page 18: ...s may be different from the actual colors 1 Canister lid bean canister in door 2 Bean canister in door 3 Service key entry 4 Bean canister locking slider 5 Grinder 6 Locking lever bean canister in door frame 7 Grinder outlet nozzle 8 Door lock and key 9 Coin box 10 Coin box lock 11 Payment device coin acceptor optional 12 Frame for in door bean canister 13 USB port 14 Jug key optional Virtu XNA Sm...

Page 19: ... a generic configuration The actual model can be different To improve clarity colors in the pictures may be different from the actual colors 1 Base cabinet 2 Chiller flush button CO2 optional 3 Chiller sub cabinet optional 4 Waste water bin 19 Virtu XNA Small Cabinet 180 CoEx XL brewer User Manual 5DUXNK20M EN V2 1 ...

Page 20: ...example NOTE All drawings and screen images of the coffee machine are based on generic configurations The actual model will be different but the functionality is similar All screens and menus are explained in detail in the next sections Using the touchscreen to dispense a beverage is explained in the chapter Using the coffee machine on page 33 20 Virtu XNA Small Cabinet 180 CoEx XL brewer User Man...

Page 21: ...re selections are available then can be displayed in a block a Scroll up down button with an arrow is displayed Tap this button to show the other available beverage selections Each beverage button contains a small impression of the beverage the name and when payment mode is activated the price of the beverage Tap a button to select a beverage The lower part of the screen contains at least Message ...

Page 22: ...n submenu on page 32 with more details about ingredients Jug optional Tap this button to open the Jug dispensing submenu see Jug dispensing on page 37 with selections to fill complete jugs Number selection optional Tap this button to open the Number selection submenu for quick dispense of a beverage Logo optional Language optional If more languages are available the screen shows a selection of lan...

Page 23: ...on bar optional 5 Cup size button bar optional 6 Price for this beverage optional 7 Currently selected beverage 8 Cancel button 9 Message area 10 Credit amount optional 11 Start button Depending on the configuration additional options are displayed in the submenu The following options are possible Canister selection bar to select an ingredient from a different canister after initial selection For ...

Page 24: ...everage Only visible if payment is activated for the machine The currently selected beverage The Cancel button Tap to cancel the current selection and return to the Main menu The Message area Displays relevant messages of the coffee machine Tap the exclamation mark button to open the Message submenu on page 30 Details of all messages and possible solutions to solve simple issues are listed in the ...

Page 25: ... with beverages to fill part of a jug Each button contains a small image with an impression of the beverage the name and when payment mode is activated the price of the jug dispense Tap a button to select a beverage The Message area displays relevant messages of the coffee machine Tap the exclamation mark button to open the Message submenu on page 30 Details of all messages and possible solutions ...

Page 26: ...display shows the following information The unique number entered for the selected beverage is visible in the small window The actual name connected to the entered number Use the keypad to tap in the number selection of the desired beverage NOTE The unique number that must be entered here is shown on the Dispense menu see Dispense submenu on page 28 screen when a beverage is prepared Tap the Start...

Page 27: ...nt has been made The price for the selected beverage is shown and the credit amount already entered The Message area displays relevant messages of the coffee machine Details of all messages and possible solutions to solve simple issues are listed in the section Messages on page 95 27 Virtu XNA Small Cabinet 180 CoEx XL brewer User Manual 5DUXNK20M EN V2 1 ...

Page 28: ... beverage currently being prepared An indicator showing the progress of the dispense of the beverage The number displayed is the unique number for the beverage currently prepared Use this number in the Number selection submenu on page 26 optional for quick dispense of the preferred beverage The Stop button Tap it to abort the current dispense and return to the Main menu see Main menu Cup dispensin...

Page 29: ...ompleted the message Ready take your cup to indicate it is safe to remove the beverage cup or jug The unique number for the beverage that was prepared Instead of using the selection and options screens to prepare the preferred beverage this unique number can be entered using the Number selection submenu on page 26 optional The Cancel button Tap it or remove the cup jug to return to the Main menu s...

Page 30: ...urn to the previous menu display only messages e g Install drip tray When this message is displayed the coffee machine continues to work even without the drip tray disable dispense messages e g Insert coins see Message Insert coins on page 98 When this message is displayed the coffee machine is fully functional except for the dispense In this case the Start button will be enabled after full paymen...

Page 31: ...Details of all messages and possible solutions to solve simple issues are listed in section Messages on page 95 31 Virtu XNA Small Cabinet 180 CoEx XL brewer User Manual 5DUXNK20M EN V2 1 ...

Page 32: ... coffee machine Information submenu 1 Customized information 2 Cancel button The customized information image shows details about the beverage or coffee machine and is defined for every available language for example Food allergy warnings Tap the Cancel button to return to the Main menu Virtu XNA Small Cabinet 180 CoEx XL brewer User Manual 5DUXNK20M EN V2 1 32 ...

Page 33: ...rvice personnel should carry this out Instructions about transportation unpacking and installation of the machine can be found in the Technical manual Perform the steps described in the procedure Switch on the machine see Switch on on page 45 Perform the steps described in the procedure Fill up the ingredient canisters on page 79 33 Virtu XNA Small Cabinet 180 CoEx XL brewer User Manual 5DUXNK20M ...

Page 34: ...screen will change to the selected language TIP The selected language will remain active until the beverage is dispensed 2 From the Main menu see Main menu Cup dispensing on page 21 select one of the following To fill a single cup using the selection menus continue with the procedure Cup dispensing on page 35 To quickly fill a single cup using pre set ingredients continue with the procedure Cup di...

Page 35: ...ode is activated full payment is needed first to enable the Start button Check the payment on page 39 section for more details 6 The Dispense submenu see on page 28 is now shown and the beverage is prepared or tap the Stop button to interrupt and stop the dispense 7 When the dispense is finished the Ready submenu on page 29 is shown do not remove your cup before the message Ready take your cup see...

Page 36: ...beverage or tap Cancel to return to the Main menu see on page 21 when payment mode is activated full payment is needed first to enable the Start button Check the payment on page 39 section for more details 3 The Dispense submenu see on page 28 is now shown and the beverage is prepared tap the Stop button to interrupt and stop the dispense 4 When the dispense is finished the Ready submenu on page 2...

Page 37: ...id even when the machine is not in use When hot liquid comes in contact with a person this can lead to serious scalding injuries 1 Lift and remove the cup stand from the suspension points in the door 2 For hot water place the jug on the right side below the hot water outlet WARNING If jugs are not correctly placed the machine can spill hot liquid down the front This can cause serious scalding inju...

Page 38: ...etails if the Start button is disabled check the Message area for more details 7 The Dispense submenu see Dispense submenu on page 28 is now displayed tap the Stop button to interrupt and stop the dispense 8 When the dispense is finished the Ready submenu on page 29 is shown do not remove your cup jug until the message Ready take your cup see Message Ready take your cup on page 103 is shown the me...

Page 39: ...s made Perform the following steps 1 The price for the dispense of the selected cup jug is shown on the screen 2 Make the full payment The entered credit amount is calculated and shown on screen NOTE The Start button will remain disabled until full payment is made 39 Virtu XNA Small Cabinet 180 CoEx XL brewer User Manual 5DUXNK20M EN V2 1 ...

Page 40: ...inciples such as personal hygiene is essential We therefore advise you to follow the advice given in A hygiene guide for vending This guide is published by the European Vending and Coffee Association and has been prepared to help ensure that a hygienic product is delivered to the customer on every occasion 40 Virtu XNA Small Cabinet 180 CoEx XL brewer User Manual 5DUXNK20M EN V2 1 ...

Page 41: ...he drip tray on page 55 X Clean the cup stand on page 52 X Clean the waste bin in the base cabinet on page 53 X Clean the cold water outlet nozzle optional on page 76 X Deep clean the cold water outlet nozzle optional on page 77 X General Cleaning cold water system 1 X Sanitization cold water system 1 X Clean the canisters on page 75 X Fill up the ingredient canisters on page 79 X Enter canister i...

Page 42: ...drip tray on page 55 5 Clean the cup stand on page 52 in the door 6 Clean the waste bin in the base cabinet on page 53 7 Fill up the ingredient canisters on page 79 8 Enter canister ingredient levels optional on page 90 9 Close the door on page 45 10 Clean the outside of the machine on page 91 11 Clean the touchscreen on page 92 12 Check correct functioning by taking a test beverage Each step is d...

Page 43: ... page 52 in the door 8 Clean the waste bin in the base cabinet on page 53 9 Clean the cold water outlet nozzle optional on page 76 10 Fill up the ingredient canisters on page 79 11 Enter canister ingredient levels optional on page 90 12 Close the door on page 45 13 Clean the outside of the machine on page 91 14 Clean the touchscreen on page 92 15 Check correct functioning by taking a test beverage...

Page 44: ...or 8 Clean the waste bin in the base cabinet on page 53 9 Deep clean the cold water outlet nozzle optional on page 77 10 Clean the canisters on page 75 11 Fill up the ingredient canisters on page 79 12 Enter canister ingredient levels optional on page 90 13 Close the door on page 45 14 Clean the outside of the machine on page 91 15 Clean the touchscreen on page 92 16 Check correct functioning by t...

Page 45: ...he door was left open for too long the service menu is shown Tap the Exit button and then the Close door and press here to quit service button to leave the Service menu 8 After a few minutes the message heating boilers disappears and the machine is ready for use 5 6 2 Open the door Perform the following steps 1 Insert the key in the lock of the door of the coffee machine 2 Turn the key 90 degrees ...

Page 46: ...rs they need to be removed from the coffee machine To allow easy access to the canisters the top lid of the coffee machine can be opened NOTE The top lid locks inside the door and can only be opened if the door is opened Depending on the model the top lid can contain cut outs for one or two bean canisters Perform one of the following steps 1 To open lift the top lid in the front and swing it open ...

Page 47: ...ecommended to perform a daily see Daily maintenance on page 42 maintenance cleaning procedure or if the machine is not used for a longer time it is recommended to perform a monthly see Monthly maintenance on page 44 maintenance procedure turn off the water supply switch off the power supply pulling the plug from the wall socket is sufficient This will also prevent unnecessary use of energy See als...

Page 48: ...s procedure Daily see Daily maintenance on page 42 announced on screen Perform the following steps 1 Place a rinsing tub underneath the outlet nozzle to collect the rinse water 2 Tap the button Place cup and press here on the screen Hot water from the boiler flows through mixers and brewer 3 A progress screen is shown Wait until the rinse procedure is finished Total time to rinse is 1 to 2 minutes...

Page 49: ...Total time needed to rinse is 1 to 2 minutes Perform the following steps 1 If needed Open the door on page 45 to show the service menu on the touch screen 2 Close the door on page 45 3 Place a rinsing tub underneath the outlet nozzle to collect the hot waste water 4 Tap the Rinse button from the Service menu Hot water from the boiler flows through the mixers and brewer 5 Repeat the previous step u...

Page 50: ... drip bucket or waste guide needs to be emptied and cleaned regularly NOTE If a fixed waste water connection is used a drip bucket is not needed Perform this procedure Daily see Daily maintenance on page 42 Perform the following steps 1 Flip up the dispense arm with the outlet nozzles 2 Depending on the used bucket types B Remove the waste bucket with the drip bucket inside it from the machine or ...

Page 51: ...ket inside the waste bucket and install both inside the machine or G Place the waste guide on the left side in the machine 6 Flip down the dispense arm to the normal position 51 Virtu XNA Small Cabinet 180 CoEx XL brewer User Manual 5DUXNK20M EN V2 1 ...

Page 52: ...procedure Daily see Daily maintenance on page 42 Perform the following steps 1 Lift the cup stand from the suspension points and remove it from the door 2 Rinse the cup stand with clean warm water 3 Place the cup stand back in the suspension points in the door Virtu XNA Small Cabinet 180 CoEx XL brewer User Manual 5DUXNK20M EN V2 1 52 ...

Page 53: ...bin in the external cabinet needs to be cleaned regularly NOTE If a fixed waste water connection is used a waste water bin is not installed Perform this procedure Weekly see Preventive maintenance schedule on page 41 or more if needed Perform the following steps 1 Remove the waste bin from the base cabinet 2 Rinse the removed bin with clean warm water 3 Dry the bin s completely 53 Virtu XNA Small ...

Page 54: ...4 Place the waste bin in the base cabinet position it below the waste guide Virtu XNA Small Cabinet 180 CoEx XL brewer User Manual 5DUXNK20M EN V2 1 54 ...

Page 55: ...arger waste bucket bin or directly to the main waste water disposal the cleaning interval can be lowered to once a week Perform the following steps 1 Lift the jug stand at the front and remove it from the support guides in the door Depending on model the jug stand can contain a metal inlay that must be removed too NOTE For clarity reasons the cup stands are not shown in the picture 2 Pull the drip...

Page 56: ...E Make sure that the ledges on the back of the jug stand 3 fit inside the notches in the door 1 7 Push the jug stand down to secure it properly to the door and the support guides 2 8 Depending on the model place the metal inlay grid Virtu XNA Small Cabinet 180 CoEx XL brewer User Manual 5DUXNK20M EN V2 1 56 ...

Page 57: ...e Weekly see Preventive maintenance schedule on page 41 more if needed Perform the following steps NOTE All pictures show a generic configuration The actual model can be different To improve clarity colors in the pictures may be different from the actual colors 1 Remove the outlet hoses from the mixers 57 Virtu XNA Small Cabinet 180 CoEx XL brewer User Manual 5DUXNK20M EN V2 1 ...

Page 58: ... position and location of each outlet 3 Turn the bayonet catches counterclockwise approx 10º 4 Pull the mixer houses in the direction of the arrow and remove them from the machine Virtu XNA Small Cabinet 180 CoEx XL brewer User Manual 5DUXNK20M EN V2 1 58 ...

Page 59: ... the arrow and away from the shaft 6 Turn the bayonet catches counterclockwise approx 10º again to release and pull them in the direction of the arrow away from the machine 59 Virtu XNA Small Cabinet 180 CoEx XL brewer User Manual 5DUXNK20M EN V2 1 ...

Page 60: ...rection of the arrow and remove it from the machine 8 Remove the exhaust filter from the drawer 9 Rinse out all removed parts of the mixing system with clean warm water Virtu XNA Small Cabinet 180 CoEx XL brewer User Manual 5DUXNK20M EN V2 1 60 ...

Page 61: ...available use the clean and dry parts from the hygiene kit The cleaning of the removed parts can be done after the machine has been put in operation again 12 Insert the mixer exhaust filter in the filter drawer CAUTION Make sure the exhaust filter is completely dry before installing it in the filter drawer 61 Virtu XNA Small Cabinet 180 CoEx XL brewer User Manual 5DUXNK20M EN V2 1 ...

Page 62: ...13 Install the filter drawer 14 Install the bayonet catches and turn clockwise approx 10º Virtu XNA Small Cabinet 180 CoEx XL brewer User Manual 5DUXNK20M EN V2 1 62 ...

Page 63: ... propellers NOTE Make sure that the arrow on the mixer propeller points in the direction of the flat side of the shaft 16 Install the mixer houses 63 Virtu XNA Small Cabinet 180 CoEx XL brewer User Manual 5DUXNK20M EN V2 1 ...

Page 64: ...lock the mixer houses 18 Install the canister outlets on the canisters and make sure the locations and positions are correct 19 Connect the outlet hoses to the mixers Virtu XNA Small Cabinet 180 CoEx XL brewer User Manual 5DUXNK20M EN V2 1 64 ...

Page 65: ...er itself is found in the technical manual Perform this procedure At least once a week increase the frequency if needed Perform the following steps 1 Remove the coffee outlet and hose from the dispense arm and clean with warm water 2 Remove the brewer from the coffee machine place four fingers in the lower grip 1 With your thumb push and hold down the locking grip 2 and pull the brewer from the mo...

Page 66: ...mild detergent may be used 5 Place the cover on top of the brewer and push down Make sure all sides lock 6 Make sure the inside of the brewer mounting frame in the coffee machine is clean 7 Insert the brewer into the mounting frame and push until it locks CAUTION When the brewer is not installed correctly the message Brewer out of position is displayed and coffee based dispenses are disabled Virtu...

Page 67: ...8 Install the coffee outlet nozzle in the dispense arm and connect the hose to the connector on the brewer mounting frame 67 Virtu XNA Small Cabinet 180 CoEx XL brewer User Manual 5DUXNK20M EN V2 1 ...

Page 68: ...sing tub or 1 liter jug Protective clothing gloves and safety glasses Green service key Perform this procedure At least once a week increase the frequency if needed NOTES Total time for the cleaning cycle is 8 minutes A message is shown if the brewer is not cleaned after 7 days A message is shown and coffee dispense is disabled if the brewer is not cleaned after 9 days Perform the following steps ...

Page 69: ...the rinse is finished 6 When the second submenu step 2 is shown drop a cleaning tablet in the brewer 7 Tap the Press here to run Brewer cleaning cycle button on the screen The final brewer cleaning cycle starts Wait until the cleaning cycle is completely finished about 8 minutes and the service menu is shown 8 Remove the service key on page 94 from the door 9 Remove and empty the rinsing tub 69 Vi...

Page 70: ...o get access to the grinder NOTE Check the section Fill the bean canister for details about the removal of the canisters When the canister is removed the grinder itself is visible Determine the grinder type 1 If the coffee machine contains a grinder one of two grinder types are possible D the D grinder recognizable by the grinder top house that can be removed or S the original Schaerer grinder tha...

Page 71: ...he geared wheel at the top side or the shaft at the bottom side back and forth repeatedly to loosen and remove the foreign objects NOTE The shaft should rotate easily if nothing is blocking the grinder 4 Place the grinder back into the grinder base and continue with step 12 TIP If needed rotate the squared top a little to allow the ribbed shaft to fit the grinder motor and is fully lowered inside ...

Page 72: ... and remove the grinder from the base 6 Pull out the clips of the grinder outlet 1 slide the outlet from the grinder house 2 and remove it from the grinder Virtu XNA Small Cabinet 180 CoEx XL brewer User Manual 5DUXNK20M EN V2 1 72 ...

Page 73: ...the arrow and remove it from the grinder 8 Clean both grinder discs and the inside of the grinder house 9 Place the grinder house top assembly and turn it in the direction of the arrow to lock 73 Virtu XNA Small Cabinet 180 CoEx XL brewer User Manual 5DUXNK20M EN V2 1 ...

Page 74: ...IP Check the last steps of section Fill the bean canister for more details 13 Close the door and lock with the key 14 Leave the Service menu TIP Dispense two cups of coffee to fill up the grinder with fresh coffee and throw the contents of the cups away 15 Check correct functioning by taking a test coffee Virtu XNA Small Cabinet 180 CoEx XL brewer User Manual 5DUXNK20M EN V2 1 74 ...

Page 75: ...e machine Check the first steps in the section Fill up the ingredient canisters on page 79 for more details about the removal of the canisters 4 Unlock optional and remove the lid from the canisters 5 Empty the canisters 6 Clean the canisters with warm water NOTE Use a mild detergent if warm water only is not sufficient 7 Dry the canisters thoroughly on the inside and outside WARNING Do not fill t...

Page 76: ...g chemicals 1 Use the cloth to apply the cleaning agent Submerge a clean cloth into the cleaning agent concentration recommended by cleaning agent manufacturer s instructions Remove the cloth and remove excess water 2 Clean the cold water outlet nozzle wiping the cloth over the entire area re submerging the cloth as necessary 3 Rinse the cloth in clean warm water and wipe off excess cleaning agent...

Page 77: ...ctive clothing gloves and safety glasses when working with cleaning chemicals 1 Submerge a clean cloth in warm water Pre clean the cold water outlet nozzle using the cloth 2 Submerge a clean cloth into the cleaning agent concentration recommended by cleaning agent manufacturer s instructions Remove the cloth and remove excess water 3 Clean the cold water outlet nozzle wiping the cloth over the ent...

Page 78: ...nse tub below the cold water outlet nozzle 12 Leave the Service menu tap the Exit button and then the Close door and press here to quit service button to return the main menu 13 Select a full jug of cold water and dispense at least 1 liter of cold water and ensure any cleaning residue is flushed out Virtu XNA Small Cabinet 180 CoEx XL brewer User Manual 5DUXNK20M EN V2 1 78 ...

Page 79: ... in door bean canister To prevent that the machine can no longer dispense drinks due to a lack of ingredients the machine must be refilled in time Use the following to perform the procedure Ingredients Perform the following steps 1 Open the door on page 45 2 Open the top lid see Open or close top lid on page 46 of the coffee machine NOTE Filling the canisters must be done outside the machine 3 Rem...

Page 80: ...ake it out of the machine 6 Remove the lid and place the canister on a stable surface 7 Fill the canister with the ingredient indicated on the canister TIP Do not fill the canisters more than necessary for one or two days This will keep the products fresh Virtu XNA Small Cabinet 180 CoEx XL brewer User Manual 5DUXNK20M EN V2 1 80 ...

Page 81: ...fits well on the motor drive 9 Turn the outlets of the canister downwards CAUTION Check the position of the outlet of the canister It must be positioned towards the brewer or correct mixing bowl 10 Close the top lid see Open or close top lid on page 46 of the machine 81 Virtu XNA Small Cabinet 180 CoEx XL brewer User Manual 5DUXNK20M EN V2 1 ...

Page 82: ...prevent that the machine can no longer dispense drinks due to a lack of ingredients the machine must be refilled in time Use the following to perform the procedure Coffee beans Perform the following steps 1 Open the door on page 45 2 Open the top lid see Open or close top lid on page 46 of the coffee machine NOTE Filling the canisters must be done outside the machine 3 Locate the canister locking ...

Page 83: ...ister 6 Place the bean canister on a stable and flat surface for refilling 7 Unlock the lid optional Lift the lid in the front and then pull the lid from the canister in the direction of the arrow 8 Fill the canister with fresh coffee beans TIP Fill the canister with beans sufficient for one or two days This will keep the products fresh 9 Place the back side of the lid on the canister and then low...

Page 84: ...the grinder base 11 Push the canister locking slider back in the direction of the arrow to open the bean canister and secure it to the grinder base 12 Repeat the procedure if more bean canisters must be filled up Virtu XNA Small Cabinet 180 CoEx XL brewer User Manual 5DUXNK20M EN V2 1 84 ...

Page 85: ...an ingredient canister optional check section Fill up the ingredient canisters on page 79 In order to prevent that the machine can no longer dispense drinks due to a lack of ingredients the machine needs to be refilled in time Use the following to perform the procedure Coffee beans Perform the following steps NOTE Filling the canisters must be done outside the machine 1 Locate the locking lever th...

Page 86: ...canister door 3 Turn the bean canister door away from the door of the coffee machine 4 Locate the canister locking slider in between the grinder and the bean canister Virtu XNA Small Cabinet 180 CoEx XL brewer User Manual 5DUXNK20M EN V2 1 86 ...

Page 87: ...grinder base 6 Lift the bean canister and take it out of the machine CAUTION When the canister locking slider is not fully pulled out coffee beans will fall out of the canister 7 Place the bean canister on a stable and flat surface for refilling 87 Virtu XNA Small Cabinet 180 CoEx XL brewer User Manual 5DUXNK20M EN V2 1 ...

Page 88: ... canister more than necessary for one or two days This will keep the products fresh 10 Close the lid of the canister 11 Place the bean canister back into the coffee machine on the four position ridges of the grinder base Virtu XNA Small Cabinet 180 CoEx XL brewer User Manual 5DUXNK20M EN V2 1 88 ...

Page 89: ...to lock the bean canister on the grinder base 13 Turn the bean canister back into the door of the coffee machine and make sure the locking lever locks inside the door 89 Virtu XNA Small Cabinet 180 CoEx XL brewer User Manual 5DUXNK20M EN V2 1 ...

Page 90: ...nu Cup dispensing on page 21 Perform the following steps 1 When the Exit button is tapped to leave the Service menu the Enter ingredients levels screen is displayed The current filling level of each canister is displayed only the canisters activated for this option are shown 2 To change a canister filling level tap one of the ingredient buttons in the left column or tap the Exit button to leave th...

Page 91: ...llowing parts to perform the procedure Soft damp cloth Perform this procedure Daily see Preventive maintenance schedule on page 41 Perform the following steps 1 Clean the outside of the machine with a soft damp cloth NOTE Do not use aggressive cleaning products or abrasives to clean parts of the machine 91 Virtu XNA Small Cabinet 180 CoEx XL brewer User Manual 5DUXNK20M EN V2 1 ...

Page 92: ... the message PRESS here to start cleaning The screen will be switched off now or tap Cancel to return to the main Menu TIP If the Clean Screen window is not shown tap the on screen clock first If no clock is displayed check the section Main menu Cup dispensing on page 21 and tap on the location of the clock 2 Clean the touchscreen with some Isopropyl alcohol on a clean soft cloth CAUTION Do not us...

Page 93: ...g steps 1 Locate the entry for the Service key on the inside of the door 2 Insert the Service key in the service key entry 3 Turn the Service key a quarter turn 90 The grey options in the Service menu change to yellow green The coffee machine is now fully functional with an open door The key remains locked in the entry WARNING When the service key is inserted the machine is powered up with open do...

Page 94: ... Use the following parts to perform the procedure Green service key Perform the following steps 1 Turn the Service key a quarter turn 90 2 Remove the Service key from the door Virtu XNA Small Cabinet 180 CoEx XL brewer User Manual 5DUXNK20M EN V2 1 94 ...

Page 95: ... way check the wiring Consult the service engineer see Service and support on page 3 6 1 2 Message Brewer out of position Brewer out of position Perform the following steps to solve the problem 1 Remove the brewer from the coffee machine and insert it again Make sure it locks properly If problem persists Consult the service engineer see Service and support on page 3 6 1 3 Message Clean screen Clea...

Page 96: ...y see Clean waste bucket on page 50 inside the waste bucket 2 Make sure the water level sensors in the drip bucket drip tray are dry See section Daily maintenance on page 42 6 1 7 Message Empty waste bucket Empty waste bucket Perform the following steps to solve the problem 1 Clean the waste bucket see Clean waste bucket on page 50 If message is still shown check if the detector switch is clean If...

Page 97: ... Consult the service engineer see Service and support on page 3 6 1 10 Message Filling boiler Filling boiler Perform the following steps to solve the problem 1 Wait until the boiler is filled 2 If message is still shown after 10 minutes Consult the service engineer see Service and support on page 3 6 1 11 Message General error General error The coffee machine is still busy Perform the following st...

Page 98: ...to solve the problem 1 Open and close the door of the coffee machine to initialize the brewer 2 Check correct functioning by taking a coffee beverage If problem persists Consult the service engineer see Service and support on page 3 6 1 15 Message Install waste bucket Install waste bucket Perform the following steps to solve the problem 1 Place the waste bucket 6 1 16 Message Insert coins Insert c...

Page 99: ...f a canister must be refilled See section Fill the ingredient canisters 2 Check if the grinder runs to fill the brewer 6 1 21 Message No water connected No water in boiler No water connected No water in boiler No water detected for more than 2 minutes Perform the following steps to solve the problem 1 First check if the water supply is opened connected 2 Open the door of the coffee machine to disp...

Page 100: ...le before the Start button is available Perform the following steps to solve the problem 1 If cup is placed in the correct position clean the cup sensor 6 1 24 Message Place cup right Place cup right Cup needs to be placed under the water dispensing nozzle before the Start button is available Perform the following steps to solve the problem 1 If cup is placed in the correct position clean the cup ...

Page 101: ...pport on page 3 6 1 29 Message Rinse brewer with tablet Rinse brewer with tablet Perform the following steps to solve the problem 1 Clean the brewer with cleaning tablet see Clean brewer with cleaning tablet on page 68 again See also Weekly maintenance on page 43 6 1 30 Message Startup problem Startup problem 1 Open connect the water supply and restart the machine If the problem persists Consult t...

Page 102: ...roblem 1 Open and close the door of the coffee machine to initialize the brewer 2 Check correct functioning by taking a coffee beverage If problem persists Consult the service engineer see Service and support on page 3 6 1 34 Message Water level too low Water level too low Consult the service engineer see Service and support on page 3 6 1 35 Message Wait Heating boiler Wait Heating boiler Perform ...

Page 103: ... on page 17 drawing for the location If the problem persists Consult the service engineer 6 1 37 Message Water filter installed Water filter installed Consult the service engineer see Service and support on page 3 6 1 38 Message Wrong brewer defined in the software Wrong brewer defined in the software 1 Consult the service engineer see Service and support on page 3 6 1 39 Message Ready take your c...

Page 104: ...late is located inside the machine on the left side panel Type plate layout examples depending on manufacturing location 1 Manufacturer details 5 Mains power specifications 2 Serial number 6 Date of production 3 Model code 7 Water connection specifications 4 Model name configuration 8 Markings for conformity disposal and use NOTE Data shown in the picture is for illustration purposes only 104 Virt...

Page 105: ... and recycling The coffee machine contains recyclable materials Dispose of the coffee machine in conformity with local laws and regulations 105 Virtu XNA Small Cabinet 180 CoEx XL brewer User Manual 5DUXNK20M EN V2 1 ...

Page 106: ...ication Water pressure Minimum pressure 50 kPa 0 5 bar Maximum pressure 600 kPa 6 0 bar Water connection BSP connection Quality of water Hardness 5 7 dH German standard 8 12 fH French standard pH Value approx 7 Temperature water The incoming temperature may not be above 30 C Main water connection Between water tap and coffee machine an electronic waterlock needs to be connected Machine ambient tem...

Page 107: ...aximum cup height 110 mm Maximum cup diameter 85 mm Jugs B Maximum jug height 180 mm Maximum jug diameter 135 mm The height of the cup stand is fixed and depends on specifications during ordering 107 Virtu XNA Small Cabinet 180 CoEx XL brewer User Manual 5DUXNK20M EN V2 1 ...

Page 108: ...therlands U S A 31 0 184 209 767 1 734 403 1708 www dejongduke nl www dejongduke com support dejongduke nl support dejongduke com Service and support For questions service and ingredients for this coffee machine Consult the service engineer see Service and support on page 3 Virtu XNA Small Cabinet 180 CoEx XL brewer User Manual 5DUXNK20M EN V2 1 108 ...

Page 109: ...ppendix 8 1 Appendix list Information related to this document and the coffee machine are Declaration of conformity on page 110 109 Virtu XNA Small Cabinet 180 CoEx XL brewer User Manual 5DUXNK20M EN V2 1 ...

Page 110: ...8 2 Declaration of conformity Virtu XNA Small Cabinet 180 CoEx XL brewer User Manual 5DUXNK20M EN V2 1 110 ...

Page 111: ...111 Virtu XNA Small Cabinet 180 CoEx XL brewer User Manual 5DUXNK20M EN V2 1 ...

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