Support/Service contact
If you require technical support, contact dbx Technical Support. Be prepared to accurately
describe the problem. Know the serial number of your device–this is printed on a sticker attached
to the chassis. If you have not already taken the time to fill out your warranty registration card
and send it in, please do so now. You may also register online at www.dbxpro.com.
Before you return a product to the factory for service, we recommend you refer to the manual.
Make sure you have correctly followed installation steps and operation procedures. For further
technical assistance or service, please contact our Technical Support Department at (801) 568-
7660 or visit www.dbxpro.com. If you need to return a product to the factory for service,
YOU
MUST FIRST CONTACT TECHNICAL SUPPORT TO OBTAIN A RETURN AUTHORIZATION NUMBER
.
NO RETURNED PRODUCTS WILL BE ACCEPTED AT THE FACTORY WITHOUT A RETURN
AUTHORIZATION NUMBER
.
Please refer to the Warranty information on the following page, which extends to the first
end-user. After expiration of the warranty, a reasonable charge will be made for parts, labor,
and packing if you choose to use the factory service facility. In all cases, you are responsible
for transportation charges to the factory. dbx will pay return shipping if the unit is still under
warranty.
Use the original packing material if it is available. Mark the package with the name of the
shipper and with these words in red:
DELICATE INSTRUMENT
,
FRAGILE
! Insure the package
properly. Ship prepaid,
NOT COLLECT
.
DO NOT SHIP PARCEL POST
.
