Dazzle ZiO! Hi-Speed Portable Reader/Writer User’s Guide • Troubleshooting • Page 42
Troubleshooting
Frequently Asked Questions
If you experience difficulties with your ZiO HS Reader/Writer, please check the
troubleshooting section below for possible solutions. If the problems persist, please go to
for information on Dazzle’s Nor th American Technical Resource Center, or
for information on Dazzle’s European Technical Resource Center.
During installation, my ZiO HS Reader/Writer is connected to my computer’s USB port,
but does not find the required drivers.
PC
Windows Me, XP, and 2000 do not require any driver installation. If you are running
Windows 98 SE, you must install the ZiO HS Reader/Writer driver software before
connecting the ZiO HS Reader/Writer to your computer’s USB por t. The Windows 98 SE
driver software is provided on the Dazzle Installation CD. For installation instructions,
please refer to
“Installing the Software On a PC” on page 9
I installed the required driver software (where necessary) and the ZiO HS Reader/Writer
is connected to my computer’s USB port, but nothing happens when I insert my digital
media card.
PC
The ZiO HS Reader/Writer is accessed as a removable disk. You must access a digital
media card by opening
My Computer
where the Removable Disk icon represents your ZiO
HS Reader/Writer. Double-click on the
Removable Disk
icon to display the contents of the
media inser ted in your ZiO HS Reader/Writer. This is where your digital images or data are
located. For detailed instructions, please refer to
“Accessing a Card on a PC” on page 25
Digital cameras usually create one or more folders on a digital media card, which contains
your digital images. Depending on the digital camera you have, the folder names can var y.
Macintosh
After you inser t a card on a Macintosh, a removable disk icon appears on the Mac OS
desktop. This is the mounted state, which enables read and write operations for the
media. Depending on the media used, the mounting time can var y. Opening the removable
disk icon provides access to the files stored on the media card. For detailed instructions,
please go to
