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5.
The camera can not be
accessed by using the IE
browser.
1. Use PC to access the internet to see
whether it can operate normally or not.
At first, please solve the network failure
that is caused by the computer virus
until the PC and the camera can ping
each other.
2. Please remove the Ethernet cable and
then connect the PC to the camera
directly. After that, please reset the IP
address of the PC.
6.
The remote control is not
working.
1. Try setting the camera to CAM1 and
try again.
2. Make sure the remote control’s
battery is fully charged.
3. Check your device working mode.
4. Make sure the OSD menu is closed.
The remote control cannot be used if
the OSD menu is opened.
7.
The serial port is not
working properly.
1. Make sure your baud rate and device
addresses are correct.
2. Check your device working mode.
3. Make sure the OSD menu is closed.
The remote control cannot be used if
the OSD menu is opened.
8.
Can not login to the Web
control interface.
1. Please check your Ethernet cable.
2. Please check your Ethernet setting
such as the IP address.
Summary of Contents for PTC-285NDI
Page 1: ...1 4K NDI TRACKING PTZ CAMERA PTC 285NDI ...
Page 42: ...42 ...
Page 43: ...43 Step 5 Mount Camera to Ceiling ...
Page 57: ...57 ...
Page 67: ...67 ...
Page 74: ...74 ...
Page 115: ...115 6 Please click the Next button 7 Please click the Next button ...
Page 116: ...116 8 Please click the Install button 9 The installation will be started ...
Page 137: ...137 22 Dimensions Unit mm ...
Page 141: ...141 Note ...
Page 142: ...142 Note ...
Page 143: ...143 Note ...
Page 144: ...144 Service and Support www datavideo com product PTC 285NDI Sept 04 2023 Ver E3 ...