4
e.
When the product has been dropped or the cabinet has been damaged;
f.
When the product exhibits a distinct change in performance, indicating a need for
service.
Warranty
Standard Warranty
•
Datavideo equipment are guaranteed against any manufacturing defects for one year from
the date of purchase.
•
The original purchase invoice or other documentary evidence should be supplied at the
time of any request for repair under warranty.
•
The product warranty period begins on the purchase date. If the purchase date is unknown,
the product warranty period begins on the thirtieth day after shipment from a Datavideo
office.
•
All non-Datavideo manufactured products (product without Datavideo logo) have only one
year warranty from the date of purchase.
•
Damage caused by accident, misuse, unauthorized repairs, sand, grit or water is not
covered under warranty.
•
Viruses and malware infections on the computer systems are not covered under warranty.
•
Any errors that are caused by unauthorized third-party software installations, which are not
required by our computer systems, are not covered under warranty.
•
All mail or transportation costs including insurance are at the expense of the owner.
•
All other claims of any nature are not covered.
•
All accessories including headphones, cables, and batteries are not covered under warranty.
•
Warranty only valid in the country or region of purchase.
•
Your statutory rights are not affected.
Three Year Warranty
•
All Datavideo products purchased after July 1st, 2017 are qualified for a
free two years extension to the standard warranty, providing the
product is registered with Datavideo within 30 days of purchase.
•
Certain parts with limited lifetime expectancy such as LCD panels, DVD
drives, Hard Drive, Solid State Drive, SD Card, USB Thumb Drive, Lighting, Camera module,
PCIe Card are covered for 1 year.
•
The three-year warranty must be registered on Datavideo's official website or with your
local Datavideo office or one of its authorized distributors within 30 days of purchase.
