Datamax E-Class Mark II Maintenance Manual Download | Manualshive

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Maintenance Manual

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Summary of Contents for E-Class Mark II

Page 1: ...Maintenance Manual...

Page 2: ...the Firmware or the information contained in the non volatile or programmable memory The firmware Software is protected by applicable copyright laws and Licensor retains all rights not expressly grant...

Page 3: ...i Contents 1 Overview 2 Maintenance and Adjustments 3 Troubleshooting 4 Removal and Replacement...

Page 4: ...ii...

Page 5: ...i 1 Overview 1 0 Introduction 1 1 1 About this Printer 2...

Page 6: ...ii...

Page 7: ...lable at http www datamax oneil com For general user information reference the Operator s Manual part number 88 2348 01 For software documentation reference the Class Series 2 Programmer s Manual part...

Page 8: ...The user assessable components of the printer are shown below Note that some items are optional equipment Printhead Assembly Platen Front Panel Printhead Latch Media Hub Media Flange Printhead Media S...

Page 9: ...Card Procedure 3 2 1 1 3 Cleaning Film Procedure 3 2 1 2 Cleaning the Platen 4 2 1 3 Cleaning the Media Sensor 4 2 2 Media Width Adjustment 6 2 3 Ribbon Width Adjustment 7 2 4 Printhead Adjustment 7 2...

Page 10: ...ii...

Page 11: ...Maintenance Schedule Component Area Cleaning Interval Method Supplies Printhead After every roll of media A cotton swab dampened with isopropyl alcohol then wiped across the surface and if necessary...

Page 12: ...ad damage can result Faulty Label Streaks e g white lines in the direction of print can indicate a dirty or faulty Printhead 2 1 1 1 Cotton Swab Procedure This procedure is recommended when using dire...

Page 13: ...if needed Lower and latch the Printhead Assembly then adjust the Media Width Setting Close the cover Print then examine several sample labels If symptoms persist see Section 2 1 1 3 otherwise this com...

Page 14: ...ipe the Platen clean rotating it as needed to clean the entire surface Allow the Platen to dry 3 Reinstall media Latch the Printhead Assembly and close the cover Cotton Swab Platen 2 1 3 Cleaning the...

Page 15: ...tenance and Adjustments 2 5 Stationary Media Sensor Location Stationary Media Sensor Printhead Assembly Cotton Swab Adjustable Media Sensor Location Cotton Swab Printhead Assembly Adjustable Media Sen...

Page 16: ...reases the effect Note The Thumbwheel is numbered for reference where zero is the lowest setting and nine is the highest 2 While the labels print adjust the Thumbwheel until the image begins to fade O...

Page 17: ...dth Direction of Rotation 1 2 inches 25 51 mm Clockwise 2 4 inches 50 102 mm Counterclockwise 3 Ensure that the Ribbon Tension Adjustment Knob is turned fully into position and will no longer rotate N...

Page 18: ...er To return the printer to factory default settings proceed as follows Turn ON the printer and then while all 3 lights are ON press and hold the F1 F2 F3 Buttons until all lights turn OFF 2 6 Downloa...

Page 19: ...ower OFF and ON and if the printer fails to boot up turn OFF power then simultaneously press and hold F1 and F3 while turning ON the printer Try resending the file and then if unsuccessful check the f...

Page 20: ...g analysis 2 7 1 Auto Calibration Auto Calibration automatically establishes the optimum sensing values for the media 1 With media loaded and the sensor type enabled hold the button while powering ON...

Page 21: ...ose the Printhead Assembly and press the button The FAULT Light will flash as the TOF is analyzed 5 Remove the media then close the Printhead Assembly and press the button The FAULT Light will flash a...

Page 22: ...Maintenance and Adjustments 2 12...

Page 23: ...i 3 Troubleshooting 3 0 Overview 1 3 1 Initial Troubleshooting Steps 1 3 2 Problem Resolution 1...

Page 24: ...ii...

Page 25: ...bleshooting perform the following actions Remove any dirt or dust from the printer see Section 2 Confirm that AC outlet voltage is within the specification Confirm that the printer is placed within an...

Page 26: ...alibrated see Section 2 7 The enabled Media Sensor does not match the media type If using thermal transfer media the ribbon is incorrectly loaded If using an AMS equipped model the Media Sensor is not...

Page 27: ...4 Removal and Replacement 4 0 Introduction 1 4 1 Cover 1 4 2 Printhead 2 4 3 Electronics Tray 3 4 4 Print Mechanism 4 4 5 Drive Motor 6 4 6 Platen 7 4 7 Control Panel Assembly 9 4 8 Bottom Enclosure 1...

Page 28: ...ii...

Page 29: ...Printhead never use a sharp object on the surface f Never use a sharp object on the Platen Note The procedures below assume a printer empty of media and ribbon 4 1 Cover Removal 1 Turn OFF and unplug...

Page 30: ...hen carefully raise the Printhead Assembly and remove the Printhead Note If equipped with the Thermal Transfer option it is not necessary to remove the Ribbon Handler Assembly as an opening in the ass...

Page 31: ...Clean the Printhead see Section 2 1 1 4 Adjust the Printhead see Section 2 4 4 3 Electronics Tray Removal 1 Turn OFF and unplug the printer 2 Remove the five Screws that secure the Electronics Tray t...

Page 32: ...ottom Enclosure onto the Electronics Tray and reinstall the five Screws 4 Plug in and turn ON the printer Calibrate the Media Sensor see Section 2 7 and verify the firmware version by printing a confi...

Page 33: ...closure Screws Printhead Assembly Print Mechanism 4 Latch the Printhead Assembly then lift the Print Mechanism out of the Bottom Enclosure taking care to guide the Cables through the Cutout Print Mech...

Page 34: ...e Section 4 3 4 Adjust the Printhead see Section 2 4 4 5 Drive Motor Removal 1 Turn OFF and unplug the printer 2 Remove the Print Mechanism see Section 4 4 3 Remove the two Motor Mounting Screws that...

Page 35: ...ars and mounting holes are aligned 2 Reinstall the two Motor Mounting Screws 3 Reinstall the Print Mechanism see Section 4 4 4 6 Platen Removal 1 Turn OFF and unplug the printer 2 Remove the Print Mec...

Page 36: ...round Lug Motor Mounting Bracket 5 Remove the Motor Mounting Bracket from the Print Mechanism Printhead Assembly Motor Mounting Bracket Print Mechanism 6 Remove the Ribbon Drive Assembly and the Plate...

Page 37: ...Drive Assembly ensuring that the center of the gear on the Ribbon Drive Assembly is placed over the Ribbon Gear Locator 3 Position the Motor Mounting Bracket onto Print Mechanism 4 Position the Ground...

Page 38: ...rom the Bottom Enclosure Media Supply Hanger Bottom Enclosure Option Port Control Panel Assembly 4 Using a screwdriver gently push in the Locking Tab then lift the Control Panel Assembly off the Botto...

Page 39: ...ssembly into the Bottom Enclosure and push down until the Locking Tab snaps into place 3 Reconnect any removed option to the Option Port 4 Reinstall the Media Supply Hanger into the Bottom Enclosure 4...

Page 40: ...emory Option Slot Cover Cutter Option Slot Cover Replacement 1 Reinstall the Print Mechanism see Section 4 4 2 Reinstall the Electronics Tray see Section 4 3 3 Reinstall the Control Panel Assembly see...

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