HANDSCANNER IS NOT WORKING
PROBLEM
SOLUTION
HandScanner is not reacting /
HandScanner is not scanning
a barcode.
Battery is not charged.
Charge the HandScanner in the Datalogic Charging Station for
at least 20 min.
Hand Trigger is defective.
Change the Hand Trigger.
Battery symbol of the HandScanner
flashes red.
Battery charge is low.
Charge the HandScanner in the Datalogic Charging Station for
at least 20 min.
TROUBLESHOOTING
HANDSCANNER SCANS BADLY
PROBLEM
SOLUTION
The crosshairs
(
)
/
scan dot
(
)
light up, but
the barcodes are hard to scan.
HandScanner glass is dirty.
Clean the HandScanner glass with a cotton swap.
Scanning distance is not optimally used.
Position the HandScanner closer or further away from the
barcode label and scan.
For standard range: 3.9 - 31.5 in (10-80 cm)
For mid range: 11.8 - 59 in (30-150 cm).
The barcode label cannot be read.
Create new barcode label.
NO TRANSMISSION OF BARCODE DATA
PROBLEM
SOLUTION
Barcode data is not transferred.
HandScanner is not connected to the end device.
1. Scan the Pairing Barcode on the end device /
Datalogic Gateway / in Insight Mobile App.
2. Wait until the HandScanner is connected to the end device and
lights up blue twice briefly after a successful connection.
NEED HELP?
Datalogic S.r.l.
Via San Vitalino 13
40012 Lippo
Calderara di Reno BO, Italy
STANDARD SETTINGS:
Barcode Suffix: Enter (CR)
DIRECTIVES AND CERTIFICATION:
2014/53/EU Radio Equipment Directive (RED)
2011/65/EU Restriction of Hazardous Substances (RoHS)
PROBLEM COULD NOT BE SOLVED?
Hard Reset:
1. Insert the HandScanner in the Hand Trigger.
2. Hold the trigger pressed for about 15 seconds
3. Release the trigger. Press the trigger again for
about 2 seconds to reactivate the HandScanner.
820118500 Rev. A
