Troubleshooting
Quick Reference Guide
13
Troubleshooting
Problem
Possible Cause
Possible Solutions
Nothing happens
when the scan but-
ton is pulled.
No power to the
imager.
Check system power.
Ensure power supply is
connected.
Interface or power
cables are loose.
Ensure all cable con-
nections are secure.
LED comes on, but
barcode does not
decode.
Imager not pro-
grammed for cor-
rect barcode type.
Ensure imager is pro-
grammed to read the
type of barcode
scanned. Refer to the
Product Reference
Guide (PRG) for more
information.
Barcode label is
unreadable.
Check the label to
ensure it is not defaced.
Try scanning another
barcode type.
Distance between
imager and barcode
is incorrect.
Move imager closer to
or further from the bar-
code.
Barcode is decoded
but not transmitted to
the host.
Imager not pro-
grammed for the
correct host type.
Scan the appropriate
host type barcode.
Refer to the Product
Reference Guide
(PRG) for more infor-
mation.
For detailed troubleshooting, refer to the Product Reference
Guide.
