3
DATACARD
®
SERVICE ANNOUNCEMENT
The following service options are available in the US and in some countries where Datacard
Group has a direct service presence (US, Canada, Japan, United Kingdom, France, Spain,
Germany, Mexico, Australia and New Zealand). Please contact your Datacard Group regional
service support team for a list of the specific services that are offered in your region.
On-Site Repair (on-call)
- In order for a technician to repair the system, a workspace
that is at least three times the footprint of the SD460 system should be available to
provide adequate access to components. It is highly recommended that the servicing
technician have the recommended parts and tools from the full RSPL in order to
efficiently repair the system.
Depot or Service Center Repair
– If a depot repair option is selected; the customer
needs to consider whether they can be without their SD460 system during the repair time.
Two options may be considered. In each scenario the repair center should have an
inventory of all parts and tools listed in the RSPL.
Standard Depot Service
(Repair with no temporary system) - The defective
system is shipped to a depot/service center for repair. Upon completion of the
repair, the system is returned to the customer. The customer will need to retain
the original shipping container or order a new one so that no damage occurs
during shipment. The customer will not be able to issue cards for up to two
weeks as their system is repaired and returned so a backup unit may be necessary
for customers who cannot be without a system.
Rapid Replacement Service
(Permanent replacement system) – If a quantity of
SD460 systems are located in the same general geographic area, the service
provider may retain an inventory of SD460 systems. When a system needs to be
repaired, a permanent replacement system is shipped to the customer and the
defective system is shipped to the designated repair center. In this scenario, the
asset tracking number/serial number will need to be updated with the replacement
system asset tracking number/serial number. Note Rapid Replacement is only
offered on the SD460 printer with a tactile impresser if the customer has 15 or
more systems covered under the contract. See the SD460 Printer Service Price
Pages for more details.
Depot repair considerations when shipping for repair
–
Prior to shipping an SD460 system that has been in production, the supply
ribbons and card stock must be removed.
Do not include power cords and power supplies when shipping the unit for
depot repair.
If the original shipping container has not been saved, a new shipping kit
must
be ordered that
contains the shipping carton with foam inserts and appropriate packing material (SLM/CLM
w/impression feature part number 508529-002; SLM/CLM w/o impression feature part number
508529-001 and printer part number 503680-001).
Installation
The person doing the install should be able to lift a minimum of 33 lbs (15.0 kgs). To configure
the system an IT administrator should provide the IP address of the network. For network
requirements refer to the site preparation section in the User Guide.
