DataCard CD820, User Manual, Page: 59 / 72

CD820 Instant Issuance System User’s Guide 47
Use Advanced Troubleshooting Tools
Printer Manager provides access to card design settings and additional troubleshooting tools.
Printer Manager also allows you to perform advanced troubleshooting with the guidance of your
service provider. Refer to “Printer Manager” in the printer’s Installation and Administrator’s
Guide for more information.
The magnetic stripe data
was sent in an encoding
format not supported by
the track. Review the encoding format setting for the tracks in Printer
Manager. Refer to the Printer Manager “Printer Setting
Menu” in the Installation and Administrator’s Guide. Make
sure that the application is using the selected encoding
format for the track.
If the application and track are set to the same format, and
the error message displays repeatedly, contact the application
provider for assistance.
The application sent track
data for a track not
supported by the
magnetic stripe module. Verify the type of magnetic stripe option in the printer.
If the printer label indicates a 3-track ISO module, you can
send data for tracks 1, 2, and 3.
If the printer label indicates a single-track JIS module, you can
send data for track 1.
The magnetic stripe option and cards must be capable of
accepting and encoding each track of data sent by the card
production software.
Problem Solution