SD/CD Series Card Printers User’s Guide
49
Magnetic Stripe Problems
To
begin
troubleshooting
a
magnetic
stripe
problem,
first
a
magnetic
stripe
test
card
from
the
Printer
Manager
or
the
driver.
For
the
steps
to
follow,
refer
to
the
“Printer
Manager”
section
of
the
printer’s
Installation
and
Administrator’s
Guide
or
“Printing
a
Driver
Sample
Card”
in
the
card
printer’s
Driver
Guide
.
The
printer
uses
the
coercivity
set
using
the
LCD
panel
or
the
Printer
Manager,
and
the
data
format
set
using
the
Printer
Manager.
Problem
Solution
Cards are not loaded
correctly.
Load cards with the magnetic stripe down and
toward the right side of the printer. Refer to
“Load
Cards”
on
page 18
.
Cards do not have a
magnetic stripe.
Load magnetic stripe cards in the input hopper. If the
cards have a magnetic stripe, check the quality of
the cards. Change card stock, if needed.
The card has dirt or
damage on the
magnetic stripe.
Encode and print the card again. If the message
appears again, run a cleaning card to clean the
magnetic stripe head. Refer to
“Run a Cleaning
Card”
on
page 30
.
The magnetic stripe on
the card is low
coercivity material and
the High Coercivity
setting is selected.
To use the cards you have, select low-coercivity
encoding. Refer to the Printer Manager “Printer
Setting Menu” in the
Installation and Administrator’s
Guide
for more information. To encode with high
coercivity, obtain cards manufactured for high-
coercivity encoding. Refer to
“Print a Test Card”
on
page 17
.
Message 105 displays.
The magnetic stripe on
the card is high
coercivity material and
the Low Coercivity
setting is selected.
To use the cards you have, select high-coercivity
encoding. Refer to the Printer Manager’s “Printer
Setting Menu” in the
Installation and Administrator’s
Guide
for more information. To encode with low
coercivity, obtain cards manufactured for low-
coercivity encoding.
The data for this job
includes characters not
allowed by the
magnetic stripe format
selected for the track.
Cancel the current print job. Make sure that you
know what data is allowed on the track. Change the
data to be encoded, and resend the print job. Refer
to “Magnetic Stripe Design” in the printer’s
Installation and Administrator’s Guide
for more
information.
Summary of Contents for CD Series
Page 1: ...Datacard SD CD Series Card Printers User s Guide April 2013 Part No 527248 001 Rev C...
Page 10: ...x...
Page 12: ...2 Introduction...
Page 19: ...SD CD Series Card Printers User s Guide 9...
Page 20: ...10 About the Printer...
Page 32: ...22 Using the System...
Page 36: ...26 Printing Cards...
Page 78: ...68 Troubleshooting...