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Datacard

®

 SD/CD

™

 

Series Card Printers

User’s Guide

April 2013

Part No. 527248-001 Rev. C

Summary of Contents for CD Series

Page 1: ...Datacard SD CD Series Card Printers User s Guide April 2013 Part No 527248 001 Rev C...

Page 2: ...d reproduction is prohibited Trademark Acknowledgments Datacard is a registered trademark and service mark of DataCard Corporation in the United States and other countries SD and CD are trademarks of...

Page 3: ...terface The following basic safety tips are given to ensure safe installation operation and maintenance of Datacard equipment Connect equipment to a grounded power source Do not defeat or bypass the g...

Page 4: ...se exempt RSS standard s Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may ca...

Page 5: ...Interference VCCI class A statement Korea Communications Commission KCC statement California Proposition 65 Compliance WARNING This product contains chemicals including lead known to the State of Cal...

Page 6: ...CD Series Card Printers User s Guide Revision Date Description of Changes A June 2012 First release of manual B Nov 2012 Updates for XPS Card Printer Driver v 4 0 C April 2013 Updates for XPS Card Pr...

Page 7: ...ight ______________________________________________________ 14 Down Arrow Up Arrow and Enter Key ______________________________________ 14 Ribbon Light ________________________________________________...

Page 8: ...____________________ 48 The monochrome printing has flaws ________________________________________ 48 Magnetic Stripe Problems _____________________________________________________ 49 Use Advanced Tro...

Page 9: ...1 up _________________________________________ 64 172 Insert cleaning card _______________________________________________ 64 173 Improper shutdown________________________________________________ 64 D...

Page 10: ...x...

Page 11: ...menus card processing basics how to print a test card and how to load and replace supplies How to perform routine maintenance and troubleshooting tasks An additional Installation and Administrator s G...

Page 12: ...2 Introduction...

Page 13: ...rd input hopper is available for some printers In addition some printers offer an optional multi card hopper with six input hoppers each with a 100 card capacity Options available for the card printer...

Page 14: ...to clear a card jam Cable lock receptacle The receptacle allows you to insert the security plate before attaching the optional Kensington lock Printer connections Printer connections include Power rec...

Page 15: ...tridge The cartridge holds the ribbon for printing Print ribbon The ribbon applies images to cards Replaceable cleaning sleeve The cleaning sleeve removes dust and other particles from cards to mainta...

Page 16: ...pper The input hopper loads card to print The hopper holds up to 100 cards 0 030 in or 0 762mm thickness Front panel The front panel lets you work with the printer It includes the Ready button the sta...

Page 17: ...ide 7 Printer with Optional Multi Card Hopper Card Hoppers H1 through H6 The H1 through H6 hoppers hold up to 100 cards each Multi Card Hopper Cover Unlock the printer and open the access cover to loa...

Page 18: ...iguration which includes options installed in the printer Date and country of assembly MAC address to use when the printer is connected via an Ethernet network Information for components installed by...

Page 19: ...SD CD Series Card Printers User s Guide 9...

Page 20: ...10 About the Printer...

Page 21: ...c stripe encode area or to the smart card park station depending on the type of card selected Encrypted data is decrypted and written to the card The finished card exits the printer through the card o...

Page 22: ...r and other hardware sets up card designs configures card production software and identifies the best use of the card printer in the organization Printer Controls The front panel of the printer provid...

Page 23: ...gs and data about the printer Use the Configuration menu to change settings Use the Activate menu to enable or disable secure features of the printer HINTS TIPS You can access the menu system when Rea...

Page 24: ...w and Enter Key Use the arrow keys to move through the printer menu system and the ENTER key to make a selection The LCD panel normally displays the firmware version installed in the printer Press the...

Page 25: ...owing Off The print ribbon is okay Blinking Amber A blinking light indicates one of the following The printer problem applies to the print ribbon The print ribbon is low The print ribbon is out Off Ca...

Page 26: ...e LCD menu A Press the USER button to suspend the printer B Press the ENTER key to enter the menu system C Press the down arrow to display Status on line 2 D Press ENTER to enter the Status menu Press...

Page 27: ...rint a Test Card The printer includes a test card that runs without using a driver or other source of card data Use it to verify that the printer is working 1 Begin with the printer Ready The USER but...

Page 28: ...eep a supply of blank cards close to the printer For printers with an input hopper do the following 1 Open the input hopper Unlock the printer if necessary 2 Load the cards into the input hopper Fan t...

Page 29: ...magnetic stripe cards with the stripe down and toward the right side of the input hopper Insert smart cards with the smart card chip on top toward the back of the hopper 3 Close the multi card hopper...

Page 30: ...Cleaning Sleeve Load a new cleaning sleeve with each new roll of print ribbon The printer ships with the cleaning roller spindle installed on the print ribbon cartridge 1 Remove the cleaning roller s...

Page 31: ...the printer cover 2 Hold the print ribbon cartridge by the handle and lower it into the printer with the handle toward the front of the printer 3 Make sure that the ribbon cartridge is correctly posi...

Page 32: ...22 Using the System...

Page 33: ...Print Ribbon on page 19 The card design is set up If you need to set up or modify the design refer to Elements of Card Design in your card printer s Installation and Administrator s Guide HINTS TIPS M...

Page 34: ...he card to the printer 6 At the printer insert a card in the single feed slot if necessary Print from Other Software 1 Open the software application and select the card printer as the current printer...

Page 35: ...the printer insert a card in the single feed slot if necessary HINTS TIPS The printer can receive card jobs from more than one PC It prints cards in the order they are received Orient all cards the sa...

Page 36: ...26 Printing Cards...

Page 37: ...low the cleaning guidelines for your site to keep the printer in good working condition Clean the printer when The printer displays a message for which cleaning is a solution There is debris on comple...

Page 38: ...his usually indicates dirt or contaminants on the printhead The printhead is touched accidentally Oils from hands can affect print quality and damage the printhead Do the following to clean the printh...

Page 39: ...sample card to verify the quality of printing Refer to Print a Test Card on page 17 for more information HINTS TIPS Avoid touching the printhead edge with your fingers Contamination due to skin oils...

Page 40: ...rinter or every 6 months Single Hopper 1 Prepare the printer for cleaning A Power on the printer B Open the printer cover and remove the print ribbon cartridge C Close the cover D Open the input hoppe...

Page 41: ...ton Suspended displays on Line 1 of the LCD panel B Press the ENTER key to enter the menu system C Maintenance displays on line 2 of the LCD panel Press the ENTER key to enter the Maintenance menu D C...

Page 42: ...otective cover Refer to Load the Cleaning Sleeve on page 20 for the steps to follow C Replace the ribbon cartridge and close the printer cover Press the User button to return the printer to Ready The...

Page 43: ...remove the print ribbon cartridge 4 Remove the cleaning sleeve from the ribbon cartridge The ribbon must remain installed on the ribbon cartridge 5 Replace the ribbon cartridge in the printer and clos...

Page 44: ...splays on line 2 of the LCD panel Press the ENTER key to enter the Maintenance menu 4 Cleaning Card displays on line 2 of the LCD panel Press the ENTER key to enter the Cleaning Card menu 5 Printer di...

Page 45: ...er the Cleaning Card menu 2 Select the hoppers for cleaning A Press the down arrow key until Hopper displays on line 2 of the LCD panel B Press the ENTER key to enter the Hopper menu C Press the down...

Page 46: ...and remove the protective cover Refer to Load the Cleaning Sleeve on page 20 for the steps to follow 6 Replace the ribbon cartridge and close the printer cover and the printer supplies access door 7...

Page 47: ...on The section starts with an overview of card production and printer issues you may encounter Locate a Problem Within the Card Production System on page 38 Locate a Problem with Basic Printer Functio...

Page 48: ...on software features you use work with your printer If you do not use card production software make sure that the software you use supports the requirements for creating cards If you use magnetic stri...

Page 49: ...urce is functioning by doing one of the following Remove the printer power cord from the outlet and connect it to another outlet Remove the power cord from the printer and connect it to another device...

Page 50: ...your card production software If the card prints your software is working successfully with the printer Troubleshoot the card design If the card does not print check the following In the application...

Page 51: ...n cables can cause communication problems The recommended USB cable is 6 ft 2 meters long Make sure that the cable is rated for USB 2 0 data transmission If you are using a USB hub a self powered hub...

Page 52: ...vailable but the printer shows Ready on the LCD panel Follow your network troubleshooting procedures to isolate and test each component of the computer to printer communication link Suggestions Check...

Page 53: ...static IP addressing For more information on setting the driver network communication value refer to the Printer Manager section of the card printer s Installation and Administrator s Guide The networ...

Page 54: ...Enable bidirectional support must be selected on Printer Properties Ports tab to allow printing from the Card Printer Driver If Print directly to printer is selected in the Printer Properties Advance...

Page 55: ...Y panel prints first then M and so on The black panel of the print ribbon is used last and prints over the color panels For best results change the 100 black background to a color near black so that i...

Page 56: ...blurred The cards have a matte not glossy finish Use cards that meet the requirements for the printer Refer to Cards in your printer s Installation and Administrator s Guide for specifications The ro...

Page 57: ...ture system needs adjustment Color settings might not be optimal Adjust color settings Refer to documentation for the image capture system Color Printing in your printer s Installation and Administrat...

Page 58: ...e monochrome intensity If the card includes fine text and bar codes change the text to improve printing Refer to Monochrome Printing in the printer s Installation and Administrator s Guide The text is...

Page 59: ...etic stripe head Refer to Run a Cleaning Card on page 30 The magnetic stripe on the card is low coercivity material and the High Coercivity setting is selected To use the cards you have select low coe...

Page 60: ...ter Setting Menu in the Installation and Administrator s Guide Make sure that the application is using the selected encoding format for the track If the application and track are set to the same forma...

Page 61: ...ng to remove the card from the printer 1 Open the printer 2 Remove the print ribbon cartridge 3 Turn the manual advance knob to move the jammed card until it is accessible from the rollers 4 Remove th...

Page 62: ...ges that focus on recovering from problems The printer displays a message number and a short description for each message If more than one message was issued the next message displays after you correc...

Page 63: ...h Off Off None 120 User paused the printer Amber Flash Off Off Warning 121 Print ribbon not identified Amber Flash Off Off None 122 Magstripe format problem Amber Flash Off Off Error 123 Insert new ca...

Page 64: ...ore than one message was issued the next message displays after you close the current message If there is more than one card printer installed on the PC messages display one at a time The title bar of...

Page 65: ...Change the card data to match the printer s options and settings or print to a printer that is configured to support the personalization being requested Press the USER button on the printer or click...

Page 66: ...he printer 2 Request service The system must remain powered off Click OK in the message box to clear the message 105 Magstripe data error The printer failed to verify that the correct magnetic stripe...

Page 67: ...the data sent Ask the system administrator to verify that the card the data and the printer settings match 107 Magstripe read data error The printer failed to read the magnetic stripe data from the ca...

Page 68: ...d remove the ribbon cartridge 2 Reposition repair or replace the ribbon and advance the repaired area one full turn 3 Replace the ribbon cartridge and close the printer Press the USER button on the pr...

Page 69: ...printer In the message box click OK or click Cancel to cancel the card 113 Close cover to continue The printer cover must be closed to print Push down on the cover to latch it Press the USER button o...

Page 70: ...Mag Track X XPS Card Printer to a printable font such as Arial Verdana or Calibri Refer to Magstripe Formats in your printer s Installation and Administrator s Guide 117 Reader not available The prin...

Page 71: ...d Use ribbon designed for this printer Press the USER button on the printer or click OK in the message box to clear the message HINTS TIPS Purchase ribbon from your dealer or authorized reseller Check...

Page 72: ...be canceled Press the USER button on the printer or click OK in the message box to clear the message 123 Insert new card side 1 up 1 Insert a new card in the printer with side 1 facing up 2 If the car...

Page 73: ...fer to your ID software documentation or ask your system administrator 150 Print while unlocked The printer is unlocked The card will be canceled Make sure that all access doors are closed securely an...

Page 74: ...Click Cancel in the message box if you want to cancel the card 171 Insert same card side 1 up 1 Take the card from the printer and turn it over end to end so side 1 is facing up 2 Insert the card in t...

Page 75: ...the card 501 The printer connection was lost The computer lost communications with the printer during printing The card will be canceled 1 Make sure the printer is powered on 2 Make sure the printer c...

Page 76: ...ick OK to clear the message 507 The printer is unlocked The printer must be locked to print To complete the current card make sure that all access doors are closed securely and locked Click OK to clea...

Page 77: ...on the PC that issued the card print job These messages do not display on the printer LCD panel 511 Cannot lock or unlock the printer Locks are not installed Click OK to clear the message 512 Cannot...

Page 78: ...68 Troubleshooting...

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