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Data-Tronix VidcasterIP DT-HDVD-IPSTR-ENC User Manual Download Page 23

 

21 

 

 

Troubleshooting 

1.

 

The 

PC configurator

  or 

Maintain Tool

  cannot find any 

encoder/decoder.

 

 

Check the Windows Firewall.   
Taking Windows 7 as an example: Click 

Start

  menu, go to 

Control Panel

  > 

System and Security

  > 

Windows Firewall

  > 

Allowed Programs

, select 

Home/Work (Private)

 and 

Public

 for 

PC configurator and Maintain Tool. 

For PC configurator 

(

HDMI over IP Console

)

: 

 

Summary of Contents for VidcasterIP DT-HDVD-IPSTR-ENC

Page 1: ...Version V1 0 0 DT HDVD IPSTR ENC DT HDVD IPSTR RX H 264 encoders decoders DATA TRONIX User Manual ...

Page 2: ... due to overheating do not obstruct the unit s ventilation openings with newspapers tablecloths curtains and similar items 4 Do not install near any heat sources such as radiators heat registers stoves or other apparatus including amplifiers that produce heat 5 Do not place sources of flames such as lighted candles on the unit 7 Unplug this apparatus during lightning storms or when unused for long...

Page 3: ...Specifications 8 Encoder 8 Decoder 10 Panel Description 13 Encoder 13 Front Panel 13 Rear Panel 13 Decoder 15 Front Panel 15 Rear Panel 15 Typical Applications 17 IP Matrix 17 Video Wall Error Bookmark not defined Hardware Installation 18 Operating the Encoders Decoders 19 Upgrading the Encoders Decoders 20 Troubleshooting 21 Warranty Terms and Conditions 25 ...

Page 4: ...preview video from an encoder on PC software or iPad Encoders support PoE and can remotely be powered by compatible power source equipment such as a PoE Ethernet switch eliminating the need for a nearby power outlet They offer integration friendly control features such as PC configurator and IP controller providing simple flexible control and management options In addition they include RS232 pass ...

Page 5: ...from 480p 60Hz to 1920 x 1200 60Hz for output using PC configurator Decoders support PoE function and can remotely be powered by compatible power source equipment such as a PoE Ethernet switch eliminating the need for a nearby power outlet They also feature CEC function which allows you to make TV sets play and standby through PC configurator They offer integration friendly control features such a...

Page 6: ...olution 352x288 5Hz to easily fully preview a video from an encoder on PC software or iPad Offers integration friendly control features such as PC configurator and IP controller Offers RS232 pass through capacity to control a third party device such as a projector through IP configurator and IP controller on your computer Use with the IP controller for matrix control and management via LAN Telnet ...

Page 7: ...ng resolutions up to 1920 x 1200 60Hz Offers auto scaler function The output resolutions range from 480p 60Hz to 1920 x 1200 60Hz scaled based on the EDID of the display Also a fixed resolution can be selected from 480p 60Hz to 1920 x 1200 60Hz for output using PC configurator Offers integration friendly control features such as PC configurator and IP controller Offers RS232 pass through capacity ...

Page 8: ...utlet Features CEC function Supports AutoIP zero configuration networking zeroconf a set of special technologies that automatically assign dynamic IP addresses to decoders on startup and a server less method of choosing an IP address Supports communications protocols used on the Internet such as IP TCP UDP IGMP and Telnet Supports seamless switching ...

Page 9: ...er 1 x Encoder 1 x Power Adapter 12V 1ADC 1 x Detachable Plug 2 x Phoenix Connector Male 3 5 mm 3 pins 2 x Mounting Ear Decoder 1 x Decoder 1 x Power Adapter 12V 1ADC 1 x Detachable Plug 2 x Phoenix Connector Male 3 5 mm 3 pins 2 x Mounting Ear ...

Page 10: ... 60Hz 1280 x 1024 60Hz 1400 x 1050 60Hz 1680 x 1050 60Hz 1920 x 1080p 24Hz 1920 x 1080p 25Hz 1920 x 1080p 30Hz 1920 x 1080p 50Hz 1920 x 1080p 60Hz 1920 x 1200 60Hz Input Video Signal 0 5 1 2 V p p Encoding Data Rate Up to 30 Mbps configurable Output Video Ports 1 x LAN Output Video Type H 264 MPEG 4 AVC Output Video Resolutions Large IP stream 480p 60Hz 1920 x 1200 60Hz Small IP stream 352 x 288 5...

Page 11: ...og line level signal Control Control Method PC configurator and IP controller General Operating Temperature Humidity 32 F 113 F 0 C 45 C 10 90 non condensing Storage Temperature Humidity 4 F 140 F 20 C 70 C 10 90 non condensing Power 12 VDC 1 A Device Power Consumption 6 W Max Note Powered by PoE 10 W Min for safe operation ESD Protection Human body model 8kV air gap discharge 4kV contact discharg...

Page 12: ... 4 AVC Input Video Resolutions 480p 60Hz 1920x1200 60Hz Output Video Port 1 x HDMI Output Video Type HDMI 1 3 Output Video Resolutions HDMI 640 x 480 60Hz 720 x 480p 60Hz 720 x 576p 50Hz 800 x 600 60Hz 1280 x 720p 50Hz 1280 x 720p 60Hz 1024 x 768 60Hz 1280 x 768 60Hz 1366 x 768 60Hz 1280 x 800 60Hz 1440 x 900 60Hz 1280 x 1024 60Hz 1680 x 1050 60Hz 1920 x 1080p 24Hz 1920 x 1080p 25Hz 1920 x 1080p 3...

Page 13: ...embedded in streaming media input Output Audio Port 1 x Phoenix connector Output Audio Format Stereo Control Control Method PC configurator and IP controller General Operating Temperature humidity 32 F 113 F 0 C 45 C 10 90 non condensing Storage Temperature humidity 4 F 140 F 20 C 70 C 10 90 non condensing Power 12VDC 1A Device Power Consumption 6 W Max Note Powered by PoE 10 W Min for safe operat...

Page 14: ...8 kV air gap discharge 4 kV contact discharge Surge Protection Voltage 1 kV Case Dimensions W x H x D 310 mm x 76 mm x 180 mm 12 2 x 3 0 x 7 1 Product Dimensions W x H x D 266 mm x 25 mm x 111 3 mm 10 5 x 1 x 4 4 Weight 0 60 kg Certification CE FCC RoHS compliant ...

Page 15: ... is not working properly Rear Panel 2 1 3 4 5 6 No Name Description 1 Power Input Connects to a 12 V 1Apower supply Note We recommend that you power encoders decoders using power adapters or a PoE switch Do not connect the encoder to a PoE and power supplies at the same time For example if you want to use power adapters ensure that PoE function of the connected LAN ports in the switch is disabled ...

Page 16: ... HDMI video source such as a DVD player and a computer 4 Audio Output 1 x AUDIO OUT connects to an audio output device such as an amplifier and a speaker Note This is a phoenix connector female 3 5 mm 3 pins 5 Video Output 1 x LAN POE connects to an Ethernet switch for streaming media output Note If you use a PoE Ethernet switch encoders can be powered by this switch eliminating the need for a nea...

Page 17: ...o encoder Rear Panel 2 1 3 4 5 6 No Name Description 1 Power Input Connects to a 12 V 1Apower supply Note We recommend that you power encoders decoders using power adapters or a PoE switch Do not connect the encoder to a PoE and power supplies at the same time For example if you want to use power adapters ensure that PoE function of the connected LAN ports in the switch is disabled or a non PoE sw...

Page 18: ...e 4 Audio Output 1 x AUDIO OUT connects to an audio output device such as an amplifier and a speaker Note This is a phoenix connector female 3 5 mm 3 pins 5 RS232 Pass through Control 1 x RS232 connects to a third party device such as a projector which can be controlled by IP configurator and IP controller on your computer Note This is a phoenix connector female 3 5 mm 3 pins 6 Grounding Screw Con...

Page 19: ... Application IP Matrix You can use encoders and decoders to build a network of IP matrix With PC configurator and IP controller you can configure and manage this function For more information see the respective software user guides ...

Page 20: ...nect encoders and decoders to their power supplies If the PoE switch is unable to provide enough power connect encoders decoders to the power adapters and disable PoE function of the connected LAN ports in the switch We would recommend that you power encoders decoders using power adapters or a PoE switch instead of using their power supplies at the same time ...

Page 21: ...19 Operating the Encoders Decoders For more information on how to configure and manage the streaming systems see the user guides of PC configurator HDMI over IP console and IP controller ...

Page 22: ...20 Upgrading the Encoders Decoders You can use MaintainTool to upgrade the encoders decoders to their latest versions to obtain new features For more information see the user guide of MaintainTool ...

Page 23: ...coder decoder Check the Windows Firewall Taking Windows 7 as an example Click Start menu go to Control Panel System and Security Windows Firewall Allowed Programs select Home Work Private and Public for PC configurator and Maintain Tool For PC configurator HDMI over IP Console ...

Page 24: ... the user guide of MaintainTool Check that Ethernet switch is configured properly and that IGMP snooping and IGMP querier are enabled 2 Why do the displays show no pictures Check that all the devices are powered on Check that all the cables are qualified and connected properly Check the status of the STATUS indicators on decoders to see if encoders and decoders are linked correctly If link excepti...

Page 25: ...in the switch is disabled or a non PoE switched is used Check that displays support HDCP if source videos are HDCP encrypted Check that no compatibility issues exist between displays and decoders If so replace the displays with other models Check that encoders support the resolutions of the input signals For more information about the resolutions see Specifications section Check that Ethernet swit...

Page 26: ...oders using power adapters or a PoE switch instead of using their power supplies at the same time For example if you want to use power adapters ensure that PoE function of the connected LAN ports in the switch is disabled or a non PoE switched is used Check that displays support HDCP if source videos are HDCP encrypted Check that no compatibility issues exist between the A V devices and encoders d...

Page 27: ...urance charges incurred in shipping to the Company will be paid by Original Purchaser and all risk for the hardware shall remain with the Original Purchaser until such time as Company takes receipt of the hardware Upon receipt the Company will promptly repair or replace the defective unit and then return said unit to Original Purchaser shipping prepaid The Company may use reconditioned or like new...

Page 28: ... from breach of warranty breach of contract negligence or other legal action even if the Company or its agent has been advised of the possibility of such damages or for any claim brought against you by another party Jurisdictions vary with regard to the enforceability of provisions excluding or limiting liability for incidental or consequential damages You should check the laws of your local juris...

Page 29: ... Address 1085Andrew Dr Ste A West Chester PA19380 Official Website www datatronix biz DATA TRONIX Technical Support 800 688 9282 Press 3 then 4 We reserve the right to change specification or product dimensions at any time ...

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