41
FAQ
1. Why can
’
t I log in to the Web configuration page?
Check that all the devices are powered on and working properly.
Check that all the cables are qualified and connected properly.
Check that
LAN2 (C)
port is connected for login.
Check that your computer and IP control box's
LAN2 (C)
port are in the
same subnet. If not, you can set a static IP on your computer. For more
information, see "Using LAN2 (C) Port" section.
Check that your IP address and password for login are correct. For more
information, see "Accessing the Device via Web" section.
Try other types of browsers or the latest version of your browser. For
optimal performance, we would recommend use of the latest versions of
Firefox, Opera, Safari, Internet Explorer 10 or Chrome.
Make sure that the local network connection on your computer is enabled.
Make sure that the network adapter on your computer is installed
and enabled properly.
Disconnect and then reconnect the Ethernet cables between your
computer, IP control box or switch.
Reboot your browser, IP control box, switch or your computer.
2. If no devices appear in the
Scenes
or
TX/RX Settings
page, what can I
do?
Ensure that all devices are powered on and connected to the same
network.
Refresh these pages using the
All Devices
or
Reload
buttons.
Refresh the browser.
Ensure that the network settings in the switch are correct for those set in
the TX/RX units.
Try restarting all devices in the network.
Perform a reset on the IP control box by holding down the RESET button
for five or more seconds on the front of the device or using the Web
configuration page