Data Translation DT9850 Series, User Manual, Page: 78 / 104

Chapter 7
78
General Checklist
Should you experience problems using a DT9850 Series module, do the following:
1. Read all the documentation provided for your product, including any “Read This First”
information.
2. Check the OMNI CD for any README files and ensure that you have used the latest
installation and configuration information available.
3. Check that your system meets the requirements stated on page 22 .
4. Check that you have installed your hardware properly using the instructions in Chapter 2 .
5. Check that you have installed and configured the device driver properly using the
instructions in
Chapter 2 .
6. Check that you have wired your signals properly using the instructions in Chapter 3 .
7. Search the DT Knowledgebase in the Support section of the Data Translation web site (at
www.datatranslation.com) for an answer to your problem.
If you still experience problems, try using the information in Table 25 to isolate and solve the
problem. If you cannot identify the problem, refer to page 80 .
Table 25: Troubleshooting Problems
Symptom Possible Cause Possible Solution
Module is not recognized You plugged the module into
your computer before installing
the device driver. From the Control Panel > System > Hardware >
Device Manager, uninstall any unknown devices
(showing a yellow question mark). Then, run the
setup program on your OMNI CD to install the USB
device drivers, and reconnect your USB module to
the computer.
Module does not respond. The module configuration is
incorrect. Check the configuration of your device driver; see
the instructions in
Chapter 2 .
The module is damaged. Contact Data Translation for technical support;
refer to
page 80 .
Intermittent operation. Loose connections or
vibrations exist. Check your wiring and tighten any loose
connections or cushion vibration sources; see the
instructions in
Chapter 3 .
The module is overheating. Check environmental and ambient temperature;
consult the module’s specifications on
page 93 of
this manual and the documentation provided by
your computer manufacturer for more information.
Electrical noise exists. Check your wiring and either provide better
shielding or reroute unshielded wiring; see the
instructions in
Chapter 3 .