Data Translation DT9837, User Manual

Page: 106 / 150

Chapter 7
106
General Checklist
Should you experience problems using a DT9837 Series module, do the following:
1. Read all the documentation provided for your product, including any “Read This First”
information to your manual.
2. Check the OMNI CD for any README files and ensure that you have used the latest
installation and configuration information available.
3. Check that your system meets the requirements stated on page 32 .
4. Check that you have installed your hardware properly using the instructions in Chapter 2 .
5. Check that you have installed and configured the device driver for your module using the
instructions in
Chapter 2 .
6. Check that you have wired your signals properly using the instructions in Chapter 3 .
7. Search the DT Knowledgebase in the Support section of the Data Translation web site (at
www.datatranslation.com) for an answer to your problem.
If you still experience problems, try using the information in Table 21 to isolate and solve the
problem. If you cannot identify the problem, refer to page 108 .
Table 21: Troubleshooting Problems
Symptom Possible Cause Possible Solution
Module is not
recognized You plugged the module into your
computer before installing the device
driver. From the Control Panel > System > Hardware >
Device Manager, uninstall any unknown
devices (showing a yellow question mark).
Then, run the setup program on your OMNI CD
to install the USB device drivers, and reconnect
your USB module to the computer.
Module does not
respond The module configuration is incorrect. Check the configuration of your device driver;
see the instructions in
Chapter 2 .
The module is damaged. Contact Data Translation for technical support;
refer to
page 108 .
Intermittent
operation Loose connections or vibrations exist. Check your wiring and tighten any loose
connections or cushion vibration sources; see
the instructions in
Chapter 3 .
The module is overheating. Check environmental and ambient
temperature; consult the module’s
specifications on
page 127 of this manual and
the documentation provided by your computer
manufacturer for more information.
Electrical noise exists. Check your wiring and either provide better
shielding or reroute unshielded wiring; see the
instructions in
Chapter 3 .