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While Dash products are durable, you may encounter one or more of the
problems listed below. If the issue is either not solved by the solutions
recommended below or not included on this page, please contact our
Customer Support Team at 1-800-898-6970 or [email protected].
1.
The light on the Waffle Stick Maker keeps shutting off.
•
This is normal. During the cooking process, the heating element will
automatically turn on and off to regulate the temperature and ensure
that the Cooking Surface does not get too hot or cold. When this
occurs, the Indicator Light turns on and off.
2.
How do I know when the Waffle Stick Maker is heated and ready to use?
•
When the Waffle Stick Maker reaches the optimal temperature, the
Indicator Light shuts off and that means you’re ready to get cooking!
3.
There is no On/Off Button. How do I turn the Waffle Stick Maker off
and on?
•
To turn on, simply plug in the power cord. When you’re done cooking,
turn off the Waffle Stick Maker by unplugging it.
4.
When using my Waffle Stick Maker, the Cover gets very hot. Is this normal?
•
Yes, this is completely normal. When using your Waffle Stick Maker,
always lift and lower the Cover by the Cover Handle. To prevent personal
injury, DO NOT lift the Cover so that your arm is over the Cooking
Surface as it is hot and may cause injury. Lift from the side.
troubleshooting
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5.
After using my Waffle Stick Maker a few times, food is starting to stick to
the surface. What is happening?
•
There is probably a build-up of burnt food residue on the Cooking
Surface. This is normal, especially when cooking with sugar. Allow the
appliance to cool fully, pour on a little cooking oil and let sit for 5–10
minutes. Scrub Surface with a sponge or soft bristled brush to dislodge
food. Use a damp, soapy cloth to wipe down the Cooking Surface. Rinse
the cloth and wipe again. If food remains, pour on cooking oil and let sit
for a few hours, then scrub and wipe clean.
6.
The Indicator Light will not turn on and the Cooking Surface is failing
to heat.
•
Ensure that the power cord is plugged into the power outlet.
•
Check to make sure the power outlet is operating correctly.
•
Determine if a power failure has occurred in your home, apartment or
building.
troubleshooting
