12 ∙ troubleshooting
troubleshooting
While Dash products are durable, you may encounter one or more of the prob
-
lems listed below. If the issue is either not solved by the solutions recommended
below or not included on this page, please contact our Customer Support Team
at 1-800-898-6970 or [email protected].
The appliance
does not work.
Check that the appliance is correctly plugged into a
power source and that the Blending Tumbler is securely
locked onto the Motor Base.
The appliance
is smoking.
Ensure that the voltage is correct. The voltage must be
AC 120V. The appliance may have been blending for
too long. In order for the appliance to remain in optimal
condition, do not exceed blending cycle for longer than
1 minute. Allow the appliance to rest for up to 6 minutes
before continuing to blend.
If the ingredients in the Blending Tumbler have exceeded
the MAX line, the appliance may produce some smoke.
Power off the appliance and remove some ingredients
before continuing to use your appliance.
When I press the
Power Button the
appliance still
does not work.
Ensure that the lock/unlock symbols are correctly
aligned in accordance with the arrows. If the symbols
are not aligned, the appliance will not work.
maintenance ∙ 13
Maintenance
IMPORTANT NOTE:
Motor Base is NOT dishwasher safe. Do not submerge
Motor Base in water or any other liquids.
1.
Empty any remaining contents from the Blending Tumbler into the trash.
2.
Fill ¼ of the Blending Tumbler with warm water and a few drops of dish
soap. Re-attach Blade Assembly and return the Blending Tumbler to Motor
Base. Pulse for a few seconds by pressing the Power Button. Remove
Blending Tumbler from Motor Base, disassemble, and rinse thoroughly with
warm water. Dry with a dishtowel.
3.
Wash Blade Assembly and accessories in warm, soapy water. Rinse and dry
thoroughly. Use care when washing the blades as they are very sharp. If
necessary, gently scrub with a dish brush. Do not use hands or fingers.
4.
Wipe down the Motor Base with a damp cloth. Never submerge the Motor
Base in water or other liquids.