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CS-330
Ordercode: D6562
Troubleshooting
No Sound
Always check to see if all of the cables and cords are connected. Always turn off power to the area before
checking the wires to prevent electrical shock.
If everything checks out and there is still no sound, revisit the manufacturer’s instructions to make sure they
were followed during installation. If everything was installed correctly and there is still no sound, you may want
to consider bringing in a professional to take a look at your speakers.
Return Procedure
Returned merchandise must be sent prepaid and in the original packing, call tags will not be issued.
Package must be clearly labeled with a Return Authorization Number (RMA number). Products returned
without an RMA number will be refused. Highlite will not accept the returned goods or any responsibility. Call
Highlite 0031-455667723 or mail
and request an RMA prior to shipping the fixture. Be
prepared to provide the model number, serial number and a brief description of the cause for the return. Be
sure to properly pack fixture, any shipping damage resulting from inadequate packaging is the customer’s
responsibility. Highlite reserves the right to use its own discretion to repair or replace product(s). As a suggestion,
proper UPS packing or double-boxing is always a safe method to use.
Note: If you are given an RMA number, please include the following information on a piece of paper inside the
box:
1) Your name
2) Your address
3) Your phone number
4) A brief description of the symptoms
Claims
The client has the obligation to check the delivered goods immediately upon delivery for any short-comings
and/or visible defects, or perform this check after our announcement that the goods are at their disposal.
Damage incurred in shipping is the responsibility of the shipper; therefore the damage must be reported to the
carrier upon receipt of merchandise. It is the customer's responsibility to notify and submit claims with the
shipper in the event that a fixture is damaged due to shipping. Transportation damage has to be reported to
us within one day after receipt of the delivery. Any return shipment has to be made post-paid at all times.
Return shipments must be accompanied with a letter defining the reason for return shipment. Non-prepaid
return shipments will be refused, unless otherwise agreed in writing. Complaints against us must be made
known in writing or by fax within 10 working days after receipt of the invoice. After this period complaints will
not be handled anymore. Complaints will only then be considered if the client has so far complied with all
parts of the agreement, regardless of the agreement of which the obligation is resulting.
Summary of Contents for CS-330
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