PROBLEM
POSSIBLE CAUSE
No power
• A fuse may be blown or the circuit breaker tripped
• Plug not fully inserted into the wall outlet
• The battery needs to be replaced
Poor video quality or response time
• Check the wireless signal strength
• Ensure that the internet upload speed available is >1Mbps
Lower door will not open when
pressing unlock in the app
• If the temperature is very cold, the lock may have frozen
• The lock may need to be oiled
Lower door says open in the app
when it is closed
• Ensure the lock on the lower door is fully engaged
• Unlock the door, open and close the door to ensure it is fully
closed, then try to lock it again
Upper door will not open
• Ensure the lower compartment is empty and that there are
no packages blocking the closing mechanism
7
TROUBLESHOOTING
Danby Consumer Care: 1-800-263-2629 or [email protected]
Hours of operation:
Monday to Thursday 8:30 am - 6:00 pm Eastern Standard Time
Friday 8:30 am - 4:00 pm Eastern Standard Time
Information in this manual is subject to change without notice.
