The right choice for the NHS
Audiology Service contact
SYMPTOM CAUSE
POSSIBLE REMEDY
Excessive
whistling /
feedback
(continued)
• Feedback control may
need adjustment
• Consult your Audiology Service
• Slim tube / earmould
tubing worn or damaged
• Consult your Audiology Service
• Slim tube connection
loose
• Change slim tube or consult
your Audiology Service
Sound
distorted /
not clear
• Weak battery
• Replace battery
• Inadequate earmould
or dome fit
• Consult your Audiology Service
• Hearing aid
damaged
• Consult your Audiology Service
• Hearing aid settings
not optimal
• Consult your Audiology Service
Wireless
does not
work
• Low battery on
hearing instruments
• Replace battery
• Low battery on
wireless accessory
• Recharge accessory
• Hearing aid not
paired to accessory
• Re-pair accessory to hearing
aids (see user guide or
Audiology Service)
If there are any other problems not mentioned here, please contact your Audiology Service.
Troubleshooting guide (continued)
UK 02.19 B 3.2018
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