Daktronics Galaxy Series, Manual

Page: 54 / 90

Maintenance and Troubleshooting
4-18
If the replacement part fixes the problem, package the defective part in the same box
and packaging in which the replacement part arrived, fill out and attach the enclosed
UPS shipping document, and
return the part to Daktronics . In most circumstances,
you will be invoiced for the replacement part at the time it is shipped. This bill,
which represents the exchange price, is due when you receive it.
Daktronics expects immediate return of an exchange part if it does not solve the
problem. The company also reserves the right to refuse equipment that has been
damaged due to acts of nature or causes other than normal wear and tear.
If you do not ship the defective equipment Daktronics within 30 working days from
the invoice date, Daktronics assumes you are purchasing the replacement part
outright (with no exchange), and you will be invoiced for it. This second invoice
represents the difference between the exchange price and the full purchase price of
the equipment. The balance is due when you receive the second invoice. If you
return the exchange equipment after 30 working days from the invoice date, you will
be credited for the amount on the second invoice, minus a restocking fee.
To avoid a
restocking charge, you must return the defective equipment within 30 days
from the invoice date.
Daktronics also offers a Repair and Return Program for items not subject to
exchange.
Return Materials Authorization:
To return parts for service, contact your local
representative prior to shipment to acquire a Return Material Authorization (RMA)
number. If you do not have a local representative, call the Daktronics Help Desk for
the RMA. This expedites repair of your component when it arrives at Daktronics.
Packaging for Return: Package and pad the item well so that it will not be damaged
in shipment. Electronic components such as printed circuit boards should be installed
in an enclosure or placed in an antistatic bag before boxing. Please enclose your
name, address, phone number, and a clear description of symptoms.
This is how to reach us:
Mail:
Customer Service, Daktronics Inc.
PO Box 5128
331 32nd Ave
Brookings SD 57006
Phone: Daktronics Help Desk: 877-605-1113 (toll free)
or 605-697-4034
Fax: 605-697-4444
E-mail: helpdesk@daktronics.com