Replacement Parts
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2. When the new exchange part is received, mail the old part to Daktronics.
If the replacement part fixes the problem, send in the problem part which is
being replaced.
a.
Package the old part in the same shipping materials in which the replacement
part arrived.
b.
Fill out and attach the enclosed UPS shipping document.
c.
Ship the part to Daktronics.
Daktronics will charge for the replacement part immediately, unless a qualifying
service agreement is in place. In most cases, the replacement part will be invoiced
at the time it is shipped.
3. Return the part within 30 working days if the replacement part does not solve the
problem, or Daktronics will charge the full purchase price.
If the part is still defective after the exchange is made, please contact Daktronics
Customer Service immediately. Daktronics expects immediate return of an exchange
part if it does not solve the problem. Daktronics also reserves the right to refuse parts
that have been damaged due to acts of nature or causes other than normal wear
and tear.
Repair & Return Program
For items not subject to exchange, Daktronics offers a Repair & Return Program. To send
a part for repair, follow these steps:
1. Call Daktronics Customer Service.
Refer to the telephone number listed on the previous page.
2. Receive a Return Materials Authorization (RMA) number before shipping.
Refer to the telephone number listed on the previous page.
3. Package and pad the item carefully to prevent damage during shipping.
Electronic components, such as printed circuit boards, should be placed in an
antistatic bag before boxing. Daktronics does not recommend packing peanuts
when shipping.
4. Enclose the following information:
• Name
• Address
• Phone number
• RMA number
• Clear description of symptoms
Shipping Address
Daktronics Customer Service
PO Box 5128
201 Daktronics Drive
Brookings, SD 57006
