Daktronics BA-2009, Display Manual

Page: 42 / 120

5-10 Scoreboard Maintenance
and Troubleshooting
3. You will be billed for the replacement part immediately, unless you
have a qualifying service agreement in place.
In most circumstances, you will be invoiced for the replacement part at the
time it is shipped. This bill, which represents the exchange price, is due
when you receive it.
4. You must send the problem part to Daktronics within 30 days. If you do
not ship it to Daktronics within 30 working days from the invoice date,
Daktronics assumes you are purchasing the replacement part outright with
no exchange. You will therefore be invoiced for the replacement part at the
full purchase price, with the balance due upon receipt. The second invoice
represents the difference between the exchange price (billed previously) and
the full purchase price of the part. If you return the exchange equipment
after 30 working days from the invoice date, you will be credited for the
amount on the second invoice, minus a restocking fee.
Note: Second invoice policies also apply to customers with qualifying
service agreements in place. To avoid a restocking charge, return the
part, which has been replaced within 30 days of the invoice date.
5.
If the replacement part does not solve the problem, return the part
within 30 working days or you will be billed for it at full purchase
price.
If, after you make the exchange, the equipment still causes problems, please
contact our Customer Call Center immediately. Daktronics expects
immediate return of an exchange part if it does not solve the problem. The
company also reserves the right to refuse parts that have been damaged due
to acts of nature or causes other than normal wear and tear.
Repair and Return Program
For items not subject to exchange, Daktronics offers a Repair and Return Program.
To send a part for repair, follow these steps.
Call your local Daktronics representative or the Daktronics Customer Call
Center:
877-605-1115 (toll-free) or 605-697-4036.
Receive a Return Materials Authorization (RMA) number before shipping.
This expedites repair of your part.
Package and pad the item carefully to prevent damage during shipment.
Electronic components, such as printed circuit boards, should be placed in an
antistatic bag before boxing.