Daktronics BA-1518, Display Manual, Page: 71 / 204

If, after you make the exchange, the equipment still causes problems, please contact our
Customer Service immediately. Daktronics expects
immediate return of an exchange part if it
does not solve the problem. The company also reserves the right to refuse parts that have been
damaged due to acts of nature or causes other than normal wear and tear.
For items not subject to exchange, Daktronics offers a Repair and Return Program. To send a part
for repair, follow these steps.
1. Call Daktronics Customer Service: at 877-605-1115 (toll-free) or 605-697-4036.
2. Receive a Return Materials Authorization (RMA) number before shipping.
This expedites repair of your part.
3. Package and pad the item carefully to prevent damage during shipment.
Electronic components, such as printed circuit boards, should be placed in an antistatic
bag before boxing.
4. Enclose:
your name
address
phone number
the RMA number
a clear description of symptoms
Mail: Customer Service, Daktronics Inc.
PO Box 5128
331 32
nd
Ave
Brookings, SD 57006
Phone:
Daktronics Customer Service:
877-605-1115 (toll-free) or 605-697-4036
The Daktronics Warranty and Limitation of Liability is located in Appendix C . The Warranty is
independent of Extended Service agreements and is the authority in matters of service, repair, and
display operation.