Daktronics BA-1018, Installation, Maintenance, And Specifications Manual, Page: 7 / 144

If the defective equipment is not shipped to Daktronics within 30 working days from the invoice date,
it is assumed you are purchasing the replacement part, and you will be invoiced for it.
This second
invoice represents the difference between the exchange price and the full purchase price of the
equipment. The balance is due when you receive the second invoice. If you return the exchange
equipment after 30 working days from the invoice date, you will be credited for the amount on the
second invoice, minus a restocking fee.
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To avoid a restocking charge, please return the defective equipment within 30 days from the
invoice date.
Daktronics also offers a repair and return program for items not subject to exchange.
Return Materials Authorization:
To return parts for service, contact your local representative prior
to shipment to acquire a Return Materials Authorization (RMA) number. If you have no local
representative, call the Daktronics Help Desk for the RMA. This expedites repair of your component
when it arrives at Daktronics.
Packaging for Return: Package and pad the item well so that it will not be damaged in shipment.
Electronic components such as printed circuit boards should be installed in an enclosure or placed in
an antistatic bag before boxing. Please enclose your name, address, phone number and a clear
description of symptoms.
This is how to reach us:
Mail : Customer Service
Daktronics, Inc.
P.O. Box 5128
331 32nd Avenue
Brookings, SD 57006
Phone : Daktronics Help Desk: 1 (877) 605-1115 (toll free)
or 1 (605) 697-4036
Fax : 1 (605) 697-4444
E-mail : helpdesk@daktronics.com
Introduction
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