Webcam Access and Troubleshooting
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9 Webcam Access and Troubleshooting
The information is this section describes how to retract
the webcam to the display face for service and provides
some basic troubleshooting steps. Work with the help desk
to verify the camera is aligned and in focus after servicing
or cleaning the webcam.
Retract the Webcam to the Display
Face (Rotation Mount Only)
1�
Remove the three short bolts from the elbow
.
Note:
Do not remove the long bolts in the collar.
2�
Use the handle to carefully pivot the webcam arm to
the front of the catwalk.
Note:
Verify that any webcam cables are not
getting pinched or pulled when pivoting the
webcam arm.
3�
Return the webcam arm to the original position when
servicing the webcam.
4�
Replace and tighten the three short bolts.
5�
Work with Daktronics help desk to verify the webcam
is focused and functioning properly.
Webcam Troubleshooting
Perform the following basic power troubleshooting steps if
the webcam is not functioning properly. Refer to
while reading the table below.
Issue
Troubleshooting Steps
Both LED indicators on
the webcam are off.
1�
Check the Cat5 connections inside the surge protector to ensure
they are secure
2�
Verify the M12 connection for the camera on the back of the
display is securely fastened
3�
Inside the ISP box, verify the camera is connected to port 1 on the
POE side of the POE switch and the LED indicators are on.
4�
Verify the power connection to the POE switch and AC adapter
are securely fastened.
5�
If all connections are securely fastened but the indicators are off,
work with the help desk to further troubleshoot the issue.
6�
The POE surge may be damaged. Use a RJ45 coupler to bypass.
Figure 40:
Webcam Arm Bolts
Red LED
Green LED
Figure 41:
Webcam LED Status
Indicators
