H9Q/H9QD User Manual
Author: CNR Revised by: MES Rev: 05/05/21 Page 11 of 12
XII.
PRODUCT WARRANTY/REPAIR PROCESS
1.
For Technical Support call 1 701-538-4403 OR email [email protected]
2.
Technician will assist in troubleshooting product malfunction.
3.
If product malfunction cannot be remedied and a repair is deemed necessary, Technician will issue a Repair Authorization (RA)
number.
IMPORTANT NOTE:
The Technician will note on the RA form if the repair APPEARS to be a warranty or non-warranty issue based on customer description of
the issues at hand. No final determination can be made until inspection and testing of the equipment is completed at the factory.
4.
To ensure fast and effective repairs, customer is required to send:
•
Dakota Micro Product that Technician has requested/deemed necessary in the proper diagnosis and repair of
malfunction. This may include some or all components of the kit.
•
Original/Copy of purchase receipt.
•
For serialized items ONLY, If a copy of the original purchase receipt cannot be provided, then DAKOTA MICRO will use
the product manufacture date.
•
Customer information, including return address & phone number. If the phone number is not included, the customer
will be sent a letter requesting the needed information.
•
RA Number provided by Dakota Micro Technical Support
•
Shipping and associated costs to ship product to DM factory to be borne by the customer unless otherwise specified.
5.
Customer should mail product to:
Dakota Micro, Inc.
RA # XXXXX
8659 148 ½ Ave. SE
Cayuga, ND 58013
6.
Upon receipt and evaluation of product at Dakota Micro Factory, it will be established if the repair is warranty or non-warranty.
If requested, customer will be called and notified of any applicable charges.
7.
If the repairs are deemed non-warranty and require a service/repair fee of any kind, a credit card number will be requested by
Order Processing after the repair is completed.
8.
If customer is unable to be contacted over the course of 3 weeks regarding required non-warranty repairs, product will be
returned, unrepaired, to the customer.
9.
Any product returned without proper documentation may be returned at customer’s expense.
10.
Product returned with unconfirmed problems will be assessed a $60 evaluation fee per unit
11.
Return shipping costs will be borne by the party at fault; in other words, if Dakota Micro determines that the defective product
was covered under warranty, Dakota Micro pays the shipping charges. If Dakota Micro determines that it was the customers
fault, the customer will pay shipping charges. If a circumstance cannot be determined than the cost of shipping charges will be
decided on a discretionary basis depending on the situation at hand.
