31
Description
Analysis of cause
Air conditioner
can't be configured
successfully
1. Check the mobile connected Wi-Fi address and password is correct;
2. Check the air conditioner under configuration status;
3. There are any firewall or other restrictions have been set or not;
4. check the router work normally;
5. Make sure air conditioner, router and mobile work within signal scope;
6. Check router shielding App or not;
Software display: Identification failed,
It means the air conditioner has been reset, and the mobile phone lost
control permission.
You need to connect Wi-Fi to get permission again.
Please connect the local network and refresh it.
After all still can't work, please delete air conditioner and wait its refresh.
Mobile can't control
air conditioner
Software display: Air conditioner out of line.
Please check network working;
1. The air conditioner has been reconfiguration;
2. Air conditioner out of power;
3. Router out of power;
4. Air conditioner can't connect to router;
5. Air conditioner can't connect to network through the router
(under remote control mode);
6. Mobile can't connect to router(Under local control mode);
7. The mobile phone can't connect to network (under remote control mode).
Mobile can't find air
conditioner
Trouble Shooting
Notice
1. For technical update, there is maybe deviation of the actual items from what is on the manual. We
express our apologies. Please refer to your actual product and APP.
2. Smart air conditioner APP can be altered without notice for quality improvement and also be deleted
depending on the circumstances of manufacturing firms .
3. In case Wi-Fi signal strength is weakened, smart App may be disconnected. So make sure the indoor
unit near to wireless router.
4. DHCP server function should be activated for wireless router.
5. The internet connection may fail because of a firewall problem. In this case, contact your internet
service provider.
6. For smart phone system security and network setting, make sure Smart air conditioner APP is trusted.
Summary of Contents for DXTH-20
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