4.4.4
Before Upgrading
1.
If the device system upgrading fails, users find out the cause. If the device has
upgrading file error, the user will replace the device upgrade file to the correct version
and then upgrade the device. If the device is running, and other causes make the
device unable to update the system, restart the quick configuration tool, log on fast
configuration tool for device upgrade.
2.
After the system upgrading is complete, and if to restore the default configuration ,
you can select more than two devices to restore the default configuration method.
Note: hardware reset, the device can restore the default IP.
5
FAQ
Problem
Solution
I cannot boot up
the device.
Check power supply.
Please click RESET button for at least five seconds to restore
factory default setup.
A few minutes after
boot up, device
auto reboots or
system crash.
The input voltage is unstable or too low.
Camera hardware fault.
Upgrading error. Press Reset button for 5s, if not work, contact
customer service.
Unstable network
connection
Network instability.
IP address conflicts.
MAC address conflicts.
Camera is rebooting.
Cannot login the
device via IE
Check the device start-up and network connectivity;
Browser security level is too high, preventing WEB control
download;
Local computer control and camera space conflict, delete the
control re-download;
Username Password error;
Camera program does not start properly, press the Reset button
for 5 seconds to reset to try;
Hardware failure, contact customer service.