16
7 FAQ
Bug
Solution
I cannot boot up
the device.
Possible cause:
1. Incorrect input power.
2. Poor contact of power line.
3. Bad power adaptor.
4. Program upgrading error.
Device auto
reboots or crash
after boot up
Possible cause:
1. Unstable input voltage or low voltage.
2. Insufficient ON/OFF power.
3. HDD failure of camera
Real-time image
problem.
Possible cause:
1. Incorrect parameter config of camera.
2. Image sensor HDD failure
Local monitoring
video or snapshot
blur
Possible cause:
1. Image quality too low.
2. HDD failure.
Wrong time
Possible cause:
1. Setup error.
2. Bad contact of battery or low voltage.
3. Bad crystal oscillator
I cannot login WEB
or client.
Possible cause:
1.
WEB control unit is not installed correctly, please follow user’s
manual to re-install.
2. ActiveX control is blocked.
3. Network connection failure.
4. Network setup error.
5. Wrong username or password.
6. Client WEB control and camera version not match. Please clear
the config.
Unstable network
connection
Possible cause:
1. Unstable network.
2. IP address conflict.
3. MAC address conflict.
I cannot play
download file.
Possible cause:
1. No player installed.
2. Player version is wrong, please install player in the attached
disk.
Forget network
password
Please contact your local customer service.
