Dahua IPC-HFW2100R-VF, User Manual, Page: 20 / 21

Dahua HD IR Vari-Focal Fixed Network Camera User’s Manual
15
6 FAQ
Bug
The water leakage
occurred.

The unauthorized front or rear cap remove may result in water
leakage.

The glass front cap has sustained heavy push or strike.

The waterproof plug of the rear cap becomes loosen.

The waterproof test hole screw become loose, or the waterproof
test thread was used as GND thread by mistake.
IR video is poor.

Did not use the proper supplying power. The IR light cannot
turn on completely.

The object is out of the IR distance range of current device.

IR-CUT does not turn to the night mode. The photosensitive
chip of the front-end can not sense the IR light.

Sunshade cover screw becomes loose, which causes the
sunshade cover move forward and light arc occurs to the
image. Solution: move the sunshade cover to the rearmost
position and lock it firmly.
I cannot upgrade
the
device via
network.
When network upgrade operation failed, you can use port 3800 to
continue upgrade.
I cannot login the
client-end or the
WEB.

For Windows OS 98 or Windows ME user, if you cannot install
the client-end or cannot view after the installation. We
recommend the win2000 sp4 OS or higher, or install the client-
end of the low version.

The Active X control is blocked.

The display card version shall be dx8.1 or higher.

Network connection error occurred.

Invalid network setup.

Invalid user name or password.

Client version and device program do not match.
I cannot play the
download file.

There is no player.

There is no DX8.1 or higher.

For the MEDIA PLAYER, there shall be Div X503Bundle.exe
plug in if you play the .AVI file.

For Windows XP user, you need to install the plug in
DivX503Bundle.exe and ffdsho-2004 1012.exe.
To guarantee
setup update After you modified the important setup, please reboot the device via
the software to make sure the setup has been updated to the
storage medium.
Power adapter

The general power adapter can work ranging from 0
℃
to 40
℃
.
The device may result in unstable power supply when the
temperature exceeds the working temperature.

Please replace an industry-level power adapter if you are using
in the harsh environments.