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Dahua DB11 User Manual Download Page 45

 

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  FAQ 

Q: The device cannot boot up? 

A: Please confirm whether power voltage of the device is normal, and whether power cable is 

well connected. 

 

Q: Connection is overtime? 

A: a. The device, mobile phone and router are too far away. Please put them within 30cm (12 

inches) when configuring. 

b. Please reset the device to factory defaults and follow the guide on App page to try again. 

 

Q: The device is not online? 

A: Please check the state of device indicator light. If blue light flickers all the time, it means that 

the device fails to connect the network. Please check whether wireless router can connect 

the network; connect your mobile phone with this wireless network to test it. If it can connect 

the network, please reset the device and configure again. 

 

Q: How to upgrade the firmware? 
A: Enter “Me > My Device” to find the device, and view cloud upgrade menu. If there is new 

program prompt  (a  red  dot),  click  to  enter  upgrade  interface. The device  will  be  rebooted 

automatically after upgrade. 

 

Q: There is no message when PIR motion detection is triggered? 

A: a. Please check whether alarm subscription is enabled.   

b. If it is enabled, please check whether corresponding PIR zone is enabled. 

c. Please check whether zone detection distance is set to be a relatively small range. 

 

Q: How to restore factory settings? 

A: Please press Reset Button on the rear panel of the device for 5s. Blue light will be on for 3s 

and then turn off; the device will reboot automatically and restore factory default settings. 

 

Summary of Contents for DB11

Page 1: ...Video Doorbell User s Manual V 1 0 1 ...

Page 2: ...e the credentials to your devices to help ensure that only authorized users are able to access the system 2 Change Default HTTP and TCP Ports Change default HTTP and TCP ports for systems These are the two ports used to communicate and to view video feeds remotely These ports can be changed to any set of numbers between 1025 65535 Avoiding the default ports reduces the risk of outsiders being able...

Page 3: ...for multiple users ensure that each user only has rights to features and functions they need to use to perform their job 10 UPnP UPnP will automatically try to forward ports in your router or modem Normally this would be a good thing However if your system automatically forwards the ports and you leave the credentials defaulted you may end up with unwanted visitors If you manually forwarded the HT...

Page 4: ... Ports on the Back of an NVR Cameras connected to the PoE ports on the back of an NVR are isolated from the outside world and cannot be accessed directly 16 Isolate NVR and IP Camera Network The network your NVR and IP camera resides on should not be the same network as your public computer network This will prevent any visitors or unwanted guests from getting access to the same network the securi...

Page 5: ...are designed to provide reasonable protection against harmful interference in a commercial environment Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense For class B device these limits are designed to provide reasonable protection against harmful interference in a resident...

Page 6: ...r serious injury WARNING Indicates a medium or low potential hazard which if not avoided could result in slight or moderate injury CAUTION Indicates a potential risk which if not avoided could result in property damage data loss lower performance or unpredictable result TIPS Provides methods to help you solve a problem or save you time NOTE Provides additional information as the emphasis and suppl...

Page 7: ...tency between paper User s Manual and the electronic version the electronic version shall prevail All the designs and software are subject to change without prior written notice The product updates might cause some differences between the actual product and the Manual Please contact the customer service for the latest program and supplementary documentation There still might be deviation in techni...

Page 8: ...l ventilated places don t block its ventilation opening Use the device only within rated input and output range Please don t dismantle the device arbitrarily Please transport use and store the device within allowed humidity and temperature range Power Requirement The product shall use electric cables power cables recommended by this area which shall be used within its rated specification Please us...

Page 9: ... Device 6 3 3 Doorbell Call 13 3 3 1 Online Status of APP 13 3 3 2 Closed Status of APP 14 3 4 Monitoring 14 3 4 1 Live Share 16 3 4 2 Full screen Preview 17 3 4 3 View Alarm Records 17 4 Device Installation 19 5 APP Operation 20 5 1 Device Management 20 5 1 1 Modify Device Info 20 5 1 2 Modify Device Password 20 5 1 3 Link Chime 21 5 1 4 Ring Setup 23 5 1 5 Set PIR Motion Detection Zone 24 5 1 6 ...

Page 10: ...X 5 3 View Message 30 5 3 1 APP is Online 30 5 3 2 APP is Closed 33 5 4 View Local Files 33 6 FAQ 35 Technical Parameters 36 ...

Page 11: ...1 1 Packing List Check whether device appearance shows obvious damages Check whether all accessories are supplied Packing list is as follows Video doorbell User s manual Installation accessories package ...

Page 12: ...call button and loudspeaker as shown in Figure 2 1 Figure 2 1 2 1 1 Status Description of Indicator Light Status description of indicator light is shown in Table 2 1 Status Symbol Description Blue Spinning Calling Enter AP reset mode Blue Solid Talking Blue Flashing Not connected with network Abnormal network Table 2 1 ...

Page 13: ...s to blue spinning light representing that the hotspot has been enabled Press it for 10s and indicator light turns blue and is normally on for 3s The device restores factory defaults 2 2 2 Description of Power Input Port The doorbell can be matched with AC 16V 24V or DC 12V 24V power adapter It is able to connect different chimes under the condition of different power adapters With AC 16V 24V powe...

Page 14: ...re 2 5 It is unnecessary to match ChimeKit DS series wireless chime is solely connected with municipal electricity strong electricity network Figure 2 5 With DC 12V 24V power adapter it is able to connect Lechange wireless chime as shown in Figure 2 6 It is unnecessary to match ChimeKit DS series wireless chime is solely connected with municipal electricity strong electricity network ...

Page 15: ...5 Figure 2 6 2 3 Bottom A screw hole at the bottom is used to fix the device onto the bracket as shown in Figure 2 7 Figure 2 7 ...

Page 16: ...gure 3 1 This document takes iOS system as an example and explains operations 3 2 Add Device For the first use or reuse after long term power off it takes 2 minutes to start the device At device list interface press to enter QR Code Scanning interface Scan QR code on the device or package or press Input serial number manually input serial number of the device manually and press Next The system dis...

Page 17: ...tton on the rear panel of the device In case of blue spinning light it means that device hotspot is on On APP interface press Next The system displays a prompt interface to connect device hotspot as shown in Figure 3 3 Figure 3 3 ...

Page 18: ...device serial number 0 Figure 3 4 On APP interface press Next The system displays device password setting interface as shown in Figure 3 5 If this device is not used for the first time the interface is to enter device password rather than setting the password as shown in Figure 3 6 ...

Page 19: ...9 Figure 3 5 Figure 3 6 Set device password and email and press OK The system displays available Wi Fi list as shown in Figure 3 7 ...

Page 20: ...i network to be connected The system displays Wi Fi connection interface as shown in Figure 3 8 Figure 3 8 Input Wi Fi network password and press Connect The system displays indicator light judgment interface as shown in Figure 3 9 ...

Page 21: ...urn on press Add again repeat above steps to add it again If blue light turns on it means that the connection is successful Press Yes to add the device to APP Start to add the device to APP as shown in Figure 3 10 After adding it successfully display a time zone setup interface as shown in Figure 3 11 ...

Page 22: ...12 Figure 3 10 Figure 3 11 Set Time Zone and DST Press Next to enter real time monitoring interface Set the local time zone and press Next to complete adding ...

Page 23: ...er to Table 3 1 Figure 3 13 Key Note Mute It is playing ringtones Press this key to turn off ringtones and this key turns to Press it again to play ringtones Accept It is waiting for you to accept the call Press this key to accept the call Hang up It is waiting for you to accept the call Press this key to reject the call It is receiving videos at present Press this key to turn off video and this k...

Page 24: ...e Press it again to stop recording and save recording file in APP local file Table 3 1 3 3 2 Closed Status of APP Press Call Button on the doorbell In case of blue spinning light mobile phone will receive a call notice as shown in Figure 3 14 Figure 3 14 According to prompt of this notice enter doorbell monitoring interface realize monitoring and voice talking function 3 4 Monitoring Press a pictu...

Page 25: ...eo is paused Under the status of multi image preview please select the image before operation Single image icon means that single image is displayed at present Press this icon to switch to and the interface displays four image preview as shown in Figure 3 16 Press to add preview device It means that present video is standard definition SD status Press this icon to switch to high definition HD stat...

Page 26: ... 3 4 3 View Alarm Records for details Press this key to get a screenshot of the video and save the picture in APP local file It is in audio talking status Press this key to turn off audio talking and this key turns to press again to enable audio talking Press this key to start recording Recording time is displayed at the upper left corner of the interface Press it again to stop recording and save ...

Page 27: ...share time and press OK Press to copy the link and paste it to a social platform The video can be opened and previewed at the platform in a real time way 3 4 2 Full screen Preview Press and full screen preview status is displayed as shown in Figure 3 18 Figure 3 18 3 4 3 View Alarm Records Press ...

Page 28: ...or to select the location view alarm records in SD card view alarm records at cloud server Select the date Slide the time axis or picture select the record and start to play the record When playing the record in full screen realize screenshot of the video record again and switch the position ...

Page 29: ...ll according to screw hole and cable outlet positions of installation bracket and install plastic expansion pipes Connect power and chime cables lead them out of cable outlet of the bracket Please refer to 2 2 2 Description of Power Input Port for details Fix the bracket onto the wall with three ST3 20 self tapping screws Put the device into the slot at the top of the bracket from top to bottom Fi...

Page 30: ...Device Device Name Device Name The system displays Device Info interface as shown in Figure 5 1 Figure 5 1 Modify the parameters according to needs Press to save the setups By default Device Name is its SN 5 1 2 Modify Device Password Modify admin password Select Me My Device Device Name Device Name The system displays Device Info interface as shown in Figure 5 1 ...

Page 31: ...e as shown in Figure 5 2 Figure 5 2 Enter Old Password New Password and Confirm Password press 5 1 3 Link Chime Link the doorbell with chime Select Me My Device Device Name Link Chime or click in device menu The system displays Link Chime interface as shown in Figure 5 3 ...

Page 32: ...gure 5 4 Figure 5 4 To link wireless chime select it from the list To link third party chime press Link Third Party Chime and the system displays chime type selection interface as shown in Figure 5 5 Select a type press OK and the system will automatically read the connected chime info ...

Page 33: ...igure 5 5 Press Save to complete adding 5 1 4 Ring Setup Set the chime ring Select Me My Device Device Name Link Chime or click in device menu The system displays Link Chime interface as shown in Figure 5 6 ...

Page 34: ...n Zone After setting PIR motion detection zone a motion detection alarm will be sent if an object moves in the zone Select Me My Device Device Name PIR Zone The system displays zone setup interface as shown in Figure 5 8 Figure 5 8 Set PIR motion detection zone and distance Press zone block to enable or disable PIR motion detection of this zone Slide the dot in the left adjust far near detection d...

Page 35: ...5 9 Press Enable it to send info to APP The key turns to 5 1 7 Set Storage Status Enable cloud storage function and view SD card capacity If cloud storage is enabled records or pictures will be stored at cloud server If cloud storage is not enabled and SD card is inserted into the device records or pictures will be stored in SD card It is suggested that cloud storage function should be enabled 5 1...

Page 36: ...ed in SD card automatically Select Me My Device Device Name Storage Status as shown in Figure 5 10 Press Device Storage to view the capacity utilization status of SD card Press Format Storage Device to format the SD card Figure 5 10 5 1 8 Set Time Zone Set local time zone and DST ensure snapshot and recording time points are consistent with local time points so as to search and view conveniently S...

Page 37: ...Device Name Press in image flip parameter to enable flip 5 1 10 Set Device Share At present APP supports to share preview screenshot and record functions while call push and PIR functions are being improved Please pay attention to APP update notice 5 1 11 Cloud Update After entering the update interface update the device to the latest version Select Me My Device Device Name Update The system displ...

Page 38: ... The device reboots automatically after successful update 5 1 12 Modify Wi Fi Config Modify Wi Fi config of the device in order to connect with other Wi Fi networks Select Me My Device Device Name Wi Fi Config The system displays Wi Fi Config interface as shown in Figure 5 13 ...

Page 39: ...29 Figure 5 13 Select new Wi Fi and enter the password Figure 5 14 Press to connect new Wi Fi network 5 1 13 Delete Device Select Me My Device Device Name Delete Device so as to unbind the device ...

Page 40: ... Me Settings The system displays Settings interface as shown in Figure 5 15 Figure 5 15 Press to enable prompt function Press Period to set Start Time and End Time 5 3 View Message 5 3 1 APP is Online View alarm messages such as PIR low battery call not answered version info update and emergency prompt When APP is online select Message as shown in Figure 5 16 ...

Page 41: ...ystem to view APP version update and emergency prompt as shown in Figure 5 17 Figure 5 17 Select device channel in the list to view messages such as PIR low battery and call not answered of the channel as shown in Figure 5 18 ...

Page 42: ...the content as shown in Figure 5 19 In case of cloud storage it is able to view records in the recent 7 days only Click to make a snapshot of the picture Click to clip records Click to download the records Click to share the records with others ...

Page 43: ...ure 5 20 In case of PIR or call not answered prompt press this prompt to view videos and snapshots 5 4 View Local Files View snapshots and videos Select Me Local File as shown in Figure 5 21 Press switch to interface of picture list select a picture and zoom in to view its content Press switch to interface of record list select a record and play black it ...

Page 44: ...34 Figure 5 21 ...

Page 45: ...this wireless network to test it If it can connect the network please reset the device and configure again Q How to upgrade the firmware A Enter Me My Device to find the device and view cloud upgrade menu If there is new program prompt a red dot click to enter upgrade interface The device will be rebooted automatically after upgrade Q There is no message when PIR motion detection is triggered A a ...

Page 46: ...al Parameters Parameter Note Power Supply AC 16V 24V or DC12V 24V Power Consumption Less than 5W during normal work Dimension 119mm 47mm 26mm Weight 200g Operating Temperature Recommended 10 50 Appendix Table 1 1 ...

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