User’s Manual
9
4 FAQ
This section introduces the frequently occurred problems and solutions during the installation and
use.
Table 4-1 Problems and solutions
Problem
Reason
Solution
After connecting to
the power supply, the
Illuminator is off.
●
Power input parameters are
wrong.
●
Power cord is poorly
connected.
●
The Illuminator is broken.
●
The brightness is great and
the Illuminator does not need
to turn on.
●
The Illuminator is in
environment monitoring and
needs one minute until it
turns on.
●
The Illuminator connects to
RS–485 signal, and the signal
command is off.
●
Check if the input power and
power cord are correct, if not,
replace them.
●
Contact customer service if
the Illuminator is broken.
The Illuminator is on
during daylight when
the ambient light is
bright.
●
The photosensitive tube is
blocked (directly blocked or
hidden by other objects).
●
The photosensitive tube is
broken.
●
The Illuminator connects to
RS–485 signal, and the signal
command is on.
●
Check if the photosensitive
tube is blocked, remove the
blocks.
●
Contact customer service if
the photosensitive tube is
broken.
●
The Illuminator turns on and
off according to the on-site
environment. The Illuminator
turns on in dark environment
and there is a delay when it
turns on.
After working for a
while, the Illuminator
flickers and turns off.
●
There are devices with large
power in the area where the
Illuminator works. The
controlling chip of the
Illuminator is broken caused
by overvoltage.
●
The Illuminator is installed
outdoors and is not lightning
protected, and the controlling
chip is broken.
Contact customer service.
