7
Warranty and Service
Before You Call for Service
Problem-Solution Guide
This table lists various minor problems concerning the function of the hood, possible causes, and their solutions. If you
experience an issue listed in this table, try resolving the problem yourself by applying the corresponding solution. If you are
unable to resolve the problem, contact Dacor. (See
Warranty and Service
for business hours and phone number.)
Problem
Cause(s)
Solution
Nothing Works (control
panel not lit; fan/lights not
working)
Main power switch is OFF
Power to hood OFF
Check the main power switch inside the hood; turn on power at junction/fuse
box; check for tripped breaker or blown fuse
Power outage
Call your electric company
Hood not connected to power source
Have qualified electrician connect hood to power source
Light(s) not working (con-
trol panel lit; fan working)
Light bulb loose
Screw in bulb completely (Pg. 6).
Light bulb burned out
Replace bulb (Pg. 6).
Fan not drawing heat and
smoke properly
Fan speed too low
See
Operating Instructions
section.
Filters clogged/dirty
Open window, draft, HVAC interference
Make sure filters are clean and free of grease/debris.
Check for drafts and airflow interference
Damper jammed shut
Ducting clogged
Consult qualified installation professional*
Fan shuts off by itself
Hood’s “Timed” feature was set
If timer is set, fan turns off after 10 min. (
Timed Feature
, Pg. 4)
Fan not working (control
panel lit; lights working)
Fan electrical malfunction
Call for service.
Fan comes on by itself
Hood’s AUTO-ON feature was started
Fan comes on automatically when temp exceeds 140°F (60°C); AUTO-ON
feature protects control panel from damage due to overheating; if fan is set
to OFF, fan automatically turns off when the temperature goes below 140°F
(60°C); this safety feature cannot be turned off (details, Pg. 4)
* The ducting that vents heat/smoke from the range-hood chimney to the outside is not manufactured/warranted/serviced by Dacor. The consumer is responsible for
having a qualified individual install/maintain the ducting.
Contact Type
Contact Info
Warranty
Dacor Distinctive Service; US/Canada: (800) 793-0093 x2822; 6:00 a.m. to 5:00 p.m. Pacific Time
Non-warranty
US/Canada (800) 793-0093 x2813; 6:00 a.m. to 5:00 p.m. Pacific Time
Website
www.dacor.com/contact-us
Getting Help
Before seeking assistance:
1. Review Dacor’s
Problem-Solution Guide
in the
Before You Call For Service
section above.
2. Learn the hood’s warranty terms/conditions (next page).