7
Before You Call for Service
Problem — Solution Guide
Problem
May Be Caused By
What to Do (Solution)
Nothing Works:
Control panel is not lit.
Fan does not work.
Lights do not work.
Main power switch is off.
Power to hood is off.
Check the main power swich inside the hood.
Turn on power at junction or fuse box. Check
for tripped breaker or blown fuse.
Power outage.
Call your electric company.
Hood not connected to electric
power.
Have qualified electrician connect hood to
electric power.
Light(s) does not work. (But
control panel is lit and fan
works.)
Loose light bulb.
Check to make sure that the light bulb is
screwed in completely (see page 6).
Light bulb is burned out.
Replace light bulb (see page 6).
Fan does not draw enough heat
and smoke properly.
Fan is set too low.
See
Operating Instructions
section.
Filters are clogged or dirty.
Open windows, drafts, HVAC inter-
ference.
Check filters. Make sure they are completely
clean and not blocked by grease or foreign
objects.
Check for drafts, airflow interference
Damper jammed shut or ductwork
clogged.
Consult with a qualified installation profes-
sional.*
Fan shuts off by itself.
Hood’s Timed feature may have
been set.
If the timer is set, the fan will turn off after 10
minutes. See
Timed Feature
Fan does not work. (But control
panel is lit and lights work.)
Electrical malfunction in FAN.
Call for service.
Fan comes on by itself.
Hood’s AUTO-ON feature may have
started.
The fan comes on automatically when the
temperature rises above 140°F (60°C). The
AUTO-ON feature protects the control panel
from damage due to overheating. The fan will
automatically turn off when the temperature
goes below 140°F (60°C), if the fan control
is set to “off”. This safety feature cannot be
turned off. See page 4 for more details.
* The duct work connected from the range hood chimney to outside the house or building required to vent heat and
smoke is not manufactured, warranted or serviced by Dacor. The consumer is responsible for having a qualified installer
install and maintain the duct work.
Warranty and Service
Before you request service:
1. Review the
Before You Call For Service
section
above.
2. Use the helpful tips found in our
Problem — Solution Guide
.
3. Become familiar with the warranty terms and con-
ditions of your product on the following page.
4. If none of these tips or suggestions resolves your
problem, call our Customer Service center at the
number shown.
Getting Help
Dacor’s Customer Service center is available
6:00
a
.
m
.
– 5:00
p
.
m
.
Pacific Time
For warranty repairs or questions and for Dacor
Distinctive Service (DDS) in the US and Canada
Phone: (800) 793-0093, extension 2822
For non-warranty repairs or questions in the
US and Canada
Phone: (800) 793-0093, extension 2813
Contact us through our website at:
www.dacor.com/contact-us
