12
Warranty and Service
Getting Help
Before you request service, please review the
Before You Call for Service
section on page 11.
If you have performed the checks in the
Problem
Solution Guide
and the problem has not been
remedied, please contact us at one of the numbers
below. Prior to requesting service, it is helpful to
be familiar with the warranty terms and conditions
listed in the
Warranty
section below.
For warranty repairs, call:
Dacor Distinctive Service:
Phone: (877) 337-3226 (U.S.A. and Canada)
Business Hours: 6:00
a
.
m
.
- 4:00
p
.
m
.
Pacific Time
For a list of Dacor service agents for non-
warranty repairs:
Dacor Customer Service:
Phone: (800) 793-0093 (U.S.A. and Canada)
Business Hours: 6:00
a
.
m
.
- 5:00
p
.
m
.
Pacific Time
Contact us through our web site at:
www.Dacor.com
You may also write us at:
Dacor Customer Service
1440 Bridge Gate Drive
Diamond Bar, CA 91765
At Dacor, we believe that our quality of service
equals that of our product. Should your experience
with our service network or product be different,
please contact our Customer Service Team and
share your encounter with us. We will do our utmost
to resolve the situation for you and deliver on our
Dacor promise.
If you need anything clarified, just let us know.
Warranty
What is Covered
CERTIFICATE OF WARRANTIES:
DACOR COOKTOPS
WITHIN THE FIFTY STATES OF THE U.S.A., THE
DISTRICT OF COLUMBIA AND CANADA*:
FULL ONE-YEAR WARRANTY
If your DACOR product fails to function within one
year of the original date of purchase, due to a defect
in material or workmanship, DACOR will remedy the
defect without charge to you or subsequent users.
The owner must provide proof of purchase upon
request, and have the appliance accessible for ser-
vice.
*Warranty is null and void if non-UL approved prod-
uct is transported from the U.S.
OUTSIDE THE FIFTY STATES OF THE U.S.A.,
THE DISTRICT OF COLUMBIA AND CANADA:
LIMITED FIRST YEAR WARRANTY
If your DACOR product fails to function within one
year of the original date of purchase, due to a defect
in material or workmanship, DACOR will furnish a
new part, F.O.B. factory to replace the defective
part. All delivery, installation and labor costs are the
responsibility of the purchaser. The owner must pro-
vide proof of purchase, upon request, and have the
appliance accessible for service.
What Is Not Covered
Service calls to educate the customer in the
•
proper use and care of the product.
Failure of the product when used for commercial,
•
business, rental or any application other than for
residential consumer use.
Replacement of house fuses or fuse boxes or
•
resetting of circuit breakers.
Damage to the product caused by accident, fire,
•
flood or other acts of God.
Breakage, discoloration or damage to glass,
•
metal surfaces, plastic components, trim, paint
or other cosmetic finish, caused by improper
usage or care, abuse or neglect.
THE REMEDIES PROVIDED FOR IN THE ABOVE
EXPRESS WARRANTIES ARE THE SOLE AND EXCLU-
SIVE REMEDIES. THEREFORE, NO OTHER EXPRESS
WARRANTIES ARE MADE, AND OUTSIDE THE FIFTY
STATES OF THE UNITED STATES, THE DISTRICT
OF COLUMBIA AND CANADA, ALL IMPLIED WAR-
RANTIES, INCLUDING BUT NOT LIMITED TO, ANY
IMPLIED WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR USE OR PURPOSE, ARE
LIMITED IN DURATION TO ONE YEAR FROM THE
DATE OF ORIGINAL PURCHASE. IN NO EVENT SHALL
DACOR BE LIABLE FOR INCIDENTAL EXPENSE OR
CONSEQUENTIAL DAMAGES. NO WARRANTIES,
EXPRESS OR IMPLIED, ARE MADE TO ANY BUYER
FOR RESALE.
Some states do not allow limitations on how long
an implied warranty lasts, or do not allow the exclu-
sion or limitation of inconsequential damages, so
the above limitations or exclusions may not apply
to you. This warranty gives you specific legal rights,
and you may also have other rights that vary from
state to state.