20
Warranty and Service
Getting Help
Before you request service, please review the
Before You Call for Service
section on page 18.
If you have performed the checks in the
Problem
Solution Guide
and the problem has not been
remedied, please contact us at one of the numbers
below. Prior to requesting service, it is helpful to be
familiar with the warranty terms and conditions in
the
Warranty
section on this page.
For warranty repairs, call:
Dacor Distinctive Service
Phone: (877) 337-3226 (U.S.A. and Canada)
Business Hours: 6:00
a
.
m
.
- 4:00
p
.
m
.
Pacific Time
For a list of Dacor service agents for non-
warranty repairs:
Dacor Customer Service
Phone: (800) 793-0093 (U.S.A. and Canada)
Business Hours: 6:00
a
.
m
.
- 5:00
p
.
m
.
Pacific Time
Contact us through our web site at:
www.Dacor.com
At Dacor, we believe that our quality of service
equals that of our product. Should your experience
with our service network or product be different,
please contact our Customer Service Team and
share your encounter with us. We will do our utmost
to resolve the situation for you and deliver on our
Dacor promise.
If you need anything clarified, just let us know.
Warranty
What is Covered
CERTIFICATE OF WARRANTIES:
DACOR RANGES
WITHIN THE FIFTY STATES OF THE U.S.A., THE
DISTRICT OF COLUMBIA AND CANADA*:
FULL ONE-YEAR WARRANTY
If your DACOR product fails to function within one year of
the original date of purchase, due to a defect in material
or workmanship, DACOR will remedy the defect without
charge to you or subsequent users. The owner must pro-
vide proof of purchase upon request, and have the appli-
ance accessible for service.
*Warranty is null and void if non-ETL approved product is
transported from the U.S.
OUTSIDE THE FIFTY STATES OF THE U.S.A.,
THE DISTRICT OF COLUMBIA AND CANADA:
LIMITED FIRST YEAR WARRANTY
If your DACOR product fails to function within one year of
the original date of purchase, due to a defect in material
or workmanship, DACOR will furnish a new part, F.O.B.
factory to replace the defective part. All delivery, instal-
lation, and labor costs are the responsibility of the pur-
chaser. The owner must provide proof of purchase, upon
request, and have the appliance accessible for service.
What Is Not Covered
Service calls to educate the customer in the proper
•
use and care of the product.
Failure of the product when used for commercial,
•
business, rental or any application other than for resi-
dential consumer use.
Replacement of house fuses or fuse boxes or resetting
•
of circuit breakers.
Damage to the product caused by accident, fire, flood
•
or other acts of God.
Breakage, discoloration or damage to glass, metal
•
surfaces, plastic components, trim, paint or other cos-
metic finish, caused by improper usage or care, abuse
or neglect.
THE REMEDIES PROVIDED FOR IN THE ABOVE EXPRESS
WARRANTIES ARE THE SOLE AND EXCLUSIVE REMEDIES.
THEREFORE, NO OTHER EXPRESS WARRANTIES ARE
MADE, AND OUTSIDE THE FIFTY STATES OF THE UNITED
STATES, THE DISTRICT OF COLUMBIA AND CANADA, ALL
IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED
TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR USE OR PURPOSE, ARE
LIMITED IN DURATION TO ONE YEAR FROM THE DATE OF
ORIGINAL PURCHASE. IN NO EVENT SHALL DACOR BE
LIABLE FOR INCIDENTAL EXPENSE OR CONSEQUENTIAL
DAMAGES. NO WARRANTIES, EXPRESS OR IMPLIED, ARE
MADE TO ANY BUYER FOR RESALE.
Some states do not allow limitations on how long an
implied warranty lasts, or do not allow the exclusion or
limitation of inconsequential damages, so the above limi-
tations or exclusions may not apply to you. This warranty
gives you specific legal rights, and you may also have
other rights that vary from state to state.
