14
Warranty and Service
Getting Help
Before you request service:
1. Review Before You Call for Service section of this manual
(page 12).
2. Use the helpful tips found in our Troubleshooting Guide.
3. Become familiar with the warranty terms and conditions of
your product.
4. If none of these tips or suggestions resolves your problem, call
our Customer Service center at the number below.
Dacor’s Customer Service center is available
6:00
a
.
m
.
- 5:00
p
.
m
. Pacific Time.
For warranty repairs or questions and for Dacor Distinctive
Service (DDS) in the US and Canada
Phone: (800) 793-0093, extension 2822
Dacor Distinctive Service, DDS (U.S.A. and Canada)
For non-warranty repairs or questions in the US and Canada
Phone: (800) 793-0093, extension 2813
Contact us through our web site at:
www.dacor.com/contact-us
Warranty
What is Covered
CERTIFICATE OF WARRANTIES DACOR REFRIGERATORS
WITHIN THE FIFTY STATES OF THE U.S.A., THE DISTRICT OF
COLUMBIA AND CANADA:
FULL ONE YEAR WARRANTY
The warranty applies only to the Dacor appliance sold to the first
use purchaser, starting from the date of original retail purchase or
closing date for new construction, whichever period is longer.
Warranty is valid on products purchased brand new from a Dacor
Authorized Dealer, or other seller authorized by Dacor. If your
Dacor product fails to function within one year of the original date
of purchase due to a defect in material or workmanship, Dacor will
remedy it without charge to you.
All cosmetic damage (such as scratches on stainless steel, paint/
porcelain blemishes, etc.) to the product or included accessories
must be reported to Dacor within 60 days of the original purchase
date to qualify for warranty coverage.
30 day limited warranty on water filter. For 30 days from the date
of purchase, when this filter is operated and maintained according
to instructions attached to or furnished with the product, Dacor
will pay for replacement parts to correct defects in materials and
workmanship.
Except as noted above, consumable parts such as filters and light
bulbs are not covered and are the responsibility of the purchaser.
LIMITED WARRANTY
In the second through fifth years from the date of purchase, when
this major appliance is operated and maintained according to
instructions attached to or furnished with the product, Dacor will
pay for factory specified parts and repair labor costs to correct
defects in materials or workmanship in the sealed refrigeration
system. These parts are: compressor, evaporator, condenser,
dryer, and connecting tubing.
LIMITATIONS OF COVERAGE
Service will be provided by a Dacor designated service company
during regular business hours. Please note service providers are
independent entities and are not agents of Dacor.
Dealer display and model home display products with a
production date greater than 5 years, products sold “As Is,” and
products installed for non-residential use, which include but not
limited to religious organizations, fire stations, bed and breakfast,
and spas carry a one year parts warranty only. All delivery, instal-
lation, labor costs, and other service fees are the responsibility of
the purchaser.
Warranty will be null and void on product that has altered,
defaced, or missing serial numbers and tags.
The owner must provide proof of purchase or closing statement
for new construction upon request. All Dacor products must be
accessible for service.
Warranty is null and void if non-CSA approved product is trans-
ported from the U.S.A.
OUTSIDE THE FIFTY STATES OF THE U.S.A., THE DISTRICT
OF COLUMBIA, AND CANADA:
FULL ONE YEAR WARRANTY
If your Dacor product fails to function within one year of
the original date of purchase due to a defect in material or
workmanship, Dacor will furnish a new part, F.O.B. factory to
replace the defective part.
All delivery, installation, labor costs, and other service fees are the
responsibility of the purchaser.
What is Not Covered
Slight color variations may be noticed because of differences
in painted parts, kitchen lighting, product placement, and other
factors; this warranty does not apply to color variation.
Service calls to educate the customer on proper use and care
of the product.
Service fees for travel to islands and remote areas, which
include but not limited to, ferries, toll roads, or other travel
expenses.
Consequential or incidental damage, including but not limited
to food or medicine loss, time away from work, or restaurant
meals.
Failure of the product when used for commercial, business,
rental, or any application other than for residential consumer
use.
Failure of the product caused by improper product installation.
Replacement of house fuses, fuse boxes, or resetting of circuit
breakers.
Damage to the product caused by accident, fire, flood, power
interruption, power surges, or other acts of God.
Liability or responsibility for damage to surrounding property
including cabinetry, floors, ceilings, and other structures or
objects around the product.
Breakage, discoloration, or damage to glass, metal surfaces,
plastic components, trim, paint, or other cosmetic finish
caused by improper usage, care, abuse, or neglect.
Summary of Contents for Epicure EF36IWFSS
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