16
Troubleshooting
Temperature is too warm
New installation?
Allow 24 hours following installation for the
refrigerator to cool completely.
Door(s) opened often or left open?
Allows warm air to enter
refrigerator. Minimize door openings and keep doors fully
closed.
Large load of food added?
Allow several hours for
refrigerator to return to normal temperature.
Controls set correctly for the surrounding conditions?
Adjust the controls a setting colder. Check temperature in 24
hours. See
Setting the Controls
.
Refrigerator not cooling?
Turn the unit
OFF
then
ON
again to reset. See
Setting the Controls
. If the problem is not
corrected, call for service.
Air vents blocked?
Remove any item from in front of the air
vents.
There is interior moisture buildup
NOTE:
Some moisture buildup is normal.
Humid room?
Contributes to moisture buildup.
Door(s) opened often or left open?
Allows humid air to
enter refrigerator. Minimize door openings and keep doors fully
closed.
The ice maker is not producing ice or not
enough ice
Refrigerator connected to a water supply and the supply
shutoff valve turned on?
Connect refrigerator to water supply
and turn water shutoff valve fully open.
Kink in the water source line?
A kink in the line can reduce
water flow. Straighten the water source line.
Ice maker turned on?
Make sure wire shutoff arm or switch
(depending on model) is in the ON position.
New installation?
Wait 24 hours after ice maker installation for
ice production to begin. Wait 72 hours for full ice production.
Large amount of ice recently removed?
Allow 24 hours for
ice maker to produce more ice.
Ice cube jammed in the ice maker ejector arm?
Remove ice
from the ejector arm with a plastic utensil.
Reverse osmosis water filtration system connected to
your cold water supply?
This can decrease water pressure.
See
Water Supply Requirements.
The ice cubes are hollow or small
NOTE:
This is an indication of low water pressure.
Water shutoff valve not fully open?
Turn the water shutoff
valve fully open.
Kink in the water source line?
A kink in the line can reduce
water flow. Straighten the water source line.
Reverse osmosis water filtration system connected to
your cold water supply?
See
Water Supply Requirements
.
Questions remain regarding water pressure?
Call a
licensed, qualified plumber.
Ice is sticking together in the ice storage bin
It is normal for frost to be on top of the ice storage bin due to
normal opening and closing of the freezer.
It is normal for ice to stick together when it is not dispensed or
used frequently. It is recommended that the ice storage bin be
emptied and cleaned as needed. See
Ice Maker and Storage
Bin
.
Off-taste, odor or gray color in the ice
New plumbing connections?
New plumbing connections can
cause discolored or off-flavored ice.
Ice stored too long?
Discard ice. Wash ice bin. Allow 24
hours for ice maker to make new ice.
Odor transfer from food?
Use airtight, moisture proof
packaging to store food.
Are there minerals (such as sulfur) in the water?
A water
filter may need to be installed to remove the minerals.
Is there a water filter installed on the refrigerator?
Gray
or dark discoloration in ice indicates that the water filtration
system needs additional flushing.
The ice dispenser will not operate properly
Freezer door closed completely?
Close the door firmly. If
it does not close completely, see “The doors will not close
completely.”
Ice bin installed correctly?
Be sure the ice bin is firmly in
position.
New installation?
Wait 24 hours after ice maker installation for
ice production to begin. Wait 72 hours for full ice production.
Ice stuck in the delivery chute?
Use a plastic utensil to clear
the delivery chute
Has the wrong ice been added to the bin?
Use only cubes
produced by the current ice maker.
Has the ice melted around the auger (metal spiral) in the
ice bin?
Empty the ice container. Use warm water to melt the
ice if necessary.
Is the ice dispenser stalling while dispensing “crushed”
ice?
Change the ice button from “crushed” to “cubed.” If cubed
ice dispenses correctly, depress the button for “crushed” ice
and begin dispensing again.
Has the dispenser arm been held in too long?
Ice will stop
dispensing when the arm is held in too long. Wait 3 minutes for
dispenser motor to reset before using again.
Cut Hazard
Use a sturdy glass when dispensing ice.
Failure to do so can result in cuts.
WARNING
