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6

Troubleshooting

Visit www.da-lite.com to find installation and troubleshooting 
tutorials. You will also find a link to Live Chat for interactive 
support and you can contact us by email at [email protected] or by 
phone at (800) 622-3737 or (574) 267-8101 with any 
troubleshooting questions.

Symptom

Cause

Solution

 Screen will not operate  
and motor does not hum. 

Motor hums.

Incorrect line voltage.

Verify 115-125V (or 220-240V). If insufficient voltage,  
rewire incoming electric line.

Blown fuse.

Replace fuse.

Tripped circuit breaker.

Reset circuit breaker.

No power to operating switch  
or junction.

Check above. Tighten all loose wire connections.  
Correct any improper connections. 

Down Position  
Check for power across black and white leads.

Up Position  
Check for power across red and white leads.

Power at junction box

Thermal overload tripped.

Let motor cool down for 15 minutes. Try again.

Broken wire in the “down” or “up” position.

Check for continuity. Cut off old splice and reconnect.

Defective motor, limit switch or capacitor.

Replace motor assembly. NOTE: Motor is a sealed assembly.

Temporary binding.

With power “off”, turn roller by hand to free binding.

Capacitor burned out.

Replace motor assembly.

Incorrect stopping position in 
downward direction.

“Down” limit switch out of adjustment.

 See installation instructions.

Incorrect stopping position in 
upward direction.

“Up” limit switch out of adjustment.

Adjust “up” limit switch. Turn clockwise to expose more fabric. 
See installation instructions

 Noise. 
 NOTE: Screen will operate  
with a low pitched hum.

 Squeaking, rubber end plug rubbing on motor.

Adjust roller to center of case.

 Grinding. Foreign object in screen rubbing on roller 
or fabric.

Remove foreign object.

Gear noise.

Replace motor assembly.

 Coasting.

 Defective  brake.

Replace motor assembly.

Roller displaced from  
mounting bracket.

Pin end slipped out of nylon bearing.

Remove pin end mounting.  
Re-align motor in tube. Re-attach pin end.

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