CUSTOMER SERVICE AND WARRANTY ASSISTANCE
The design, engineering, and manufacturing teams at D-tect Systems strive to provide the
most reliable and technologically advanced detection and identification products available at
affordable prices. All D-tect Systems products are designed, engineered, and manufactured
in the USA.
In an effort to ensure that the user receives the utmost in value and productivity in the use of
D-tect Systems products, we have established a knowledgeable, trained distributor network
with a specific background in these types of products. Please contact your distributor if you
would like additional information about D-tect products or warranty assistance. Please
reference model, serial number, and date of purchase. We also provide direct technical
support resources at
www.dtectsystems.com
.
LIMITED WARRANTY FOR PRODUCTS
1.What This Warranty Covers and for How Long
D-tect Systems (“D-tect Systems”) warrants this device (the “Product”) against defects in
materials and workmanship under normal use for a period of two years from the date of
purchase. This warranty extends to the first end-user purchaser only, and is not transferable.
This warranty does not extend to other ancillary and/or consumable products including but
not limited to batteries, calibration sources, straps, and shipping cases. D-tect Systems, at
its option, will at no charge either repair, replace, or refund the purchase price of any
Products that do not conform with this warranty. Repair may include the replacement of parts
with functionally equivalent reconditioned or new parts. Replacement may include providing
a functionally equivalent Certified Reconditioned/Pre-owned or a new Product. Products that
have been repaired or replaced are warranted for the balance of the original warranty period
or for 90 days from the date that the repaired or replaced Product is received by you,
whichever is longer. All Products for which replacements have been provided will become D-
tect Systems property.
2.Other Warranty Conditions
This warranty is D-tect Systems’ complete warranty for the Product. D-tect Systems
assumes no obligation or liability for changes to this warranty unless made in writing and
signed by an officer of D-tect Systems.
If D-tect Systems agrees to perform services requested and approved by the customer that
are not included in either the Limited or Extended Warranty, these services will be billed to
the customer at D-tect Systems’ standard prices and terms.
D-tect Systems does not warrant any installation, maintenance, or service that it did not
perform. SERVICE WORK PERFORMED BY SERVICE CENTERS NOT AUTHORIZED BY
D-TECT SYSTEMS TO PERFORM SUCH WORK WILL VOID THIS WARRANTY.
3.What This Warranty Does Not Cover
a. Defects or damage resulting from: collision of the Product with hard surfaces, contact with
water, rain or extreme humidity, contact with sand, dirt or the like, contact with extreme heat
or cold, spills of food or liquid, improper testing, operation, maintenance, installation,
adjustment; or any alteration or modification of any kind.
b. Normal “wear and tear” of the Product such as scratches, scuffs, and marks on the LCD,
case and other external features.
c. Cracked or broken displays, buttons, or damage to other externally exposed parts caused
by abnormal use and/or abuse of the Product.
d. Products disassembled or repaired in such a manner as to adversely affect performance
or prevent adequate inspection and testing to verify any warranty claim.
e. Products on which serial numbers or date tags have been removed, altered or obliterated.
4.How to Get Warranty Service
To get warranty service, please contact your distributor or D-tect Systems at
www.dtectsystems.com. You will receive directions on how to mail the Product to D-tect
Systems. All Products shipped to D-tect Systems must be shipped with freight and insurance
prepaid. Along with the Product you must include a receipt, bill of sale, or some other
comparable proof of purchase, a written description of the problem and, most importantly,
your address and telephone number. If additional information is needed, please contact D-
tect Systems at the web address indicated above.
5.General Provisions
THIS IS THE COMPLETE WARRANTY FOR THIS PRODUCT BY D-TECT SYSTEMS AND
SETS FORTH YOUR EXCLUSIVE REMEDIES. THIS WARRANTY IS GIVEN IN LIEU OF
ALL OTHER EXPRESS WARRANTIES. IMPLIED WARRANTIES, INCLUDING WITHOUT
LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE GIVEN ONLY IF SPECIFICALLY REQUIRED BY
APPLICABLE LAW. OTHERWISE, THEY ARE SPECIFICALLY EXCLUDED. IN NO EVENT
SHALL D-TECT SYSTEMS BE LIABLE FOR DAMAGES IN EXCESS OF THE PURCHASE
PRICE OF THE PRODUCT OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR
CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE
PRODUCT, TO THE FULL EXTENT THESE DAMAGES MAY BE DISCLAIMED BY LAW.
6.Patent and Software Provisions
D-tect Systems will defend at its own expense, any suit brought against you to the extent
that it is based on a claim that the Products infringe a United States patent. D-tect Systems
will pay those costs and damages finally awarded against you in any such suit which is
attributable to any such claim. The defense and payments by D-tect Systems are
conditioned on the following: (a) that you will notify D-tect Systems promptly in writing any
notice of the claim; and (b) that D-tect Systems will have sole control of the defense of the
suit and all negotiations for its settlement or compromise; and (c) should the Products
become, or in D-tect System’s opinion be likely to become, the subject of a claim of
infringement of a United States patent, that you will permit D-tect Systems, at its option and
expense, either: to procure for you the right to continue using the Products or parts; to
replace or modify them so that they become non-infringing; or to grant you a credit for such
Products or parts as depreciated and accept their return.
The depreciation will be an equal amount per year over the lifetime of the Products,
accessories, battery or parts as established by D-tect Systems.
