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D-Link DHP-500AV User Manual

Appendix D - Contacting Technical Support

Contacting Technical Support

U.S. and Canadian customers can contact D-Link technical support through our web site or by phone.

Before you contact technical support, please have the following ready:

 

• Model number of the product (e.g. DHP-500AV)

 

• Hardware Revision (located on the label on the bottom of the product (e.g. rev A1))

 

• Serial Number (s/n number located on the label on the bottom of the product). 

You can find software updates and user documentation on the D-Link website as well as frequently asked questions and answers to technical issues.

For customers within the United States:

 

Phone Support:

 

(877) 453-5465

 

Internet Support:

 

http://support.dlink.com

 

For customers within Canada:

 

Phone Support:

 

(800) 361-5265

   

 

Internet Support:

 

http://support.dlink.ca

Summary of Contents for Powerline AV 500

Page 1: ......

Page 2: ...ements 3 Introduction 4 Features 4 Hardware Overview 5 LEDs 5 Connection 6 Hardware Installation 7 Push Button Security 8 Using the Setup Wizard 10 Configuration 11 Security 13 Troubleshooting 15 Technical Specifications 16 Contacting Technical Support 17 Warranty 18 Registration 23 Table of Contents ...

Page 3: ...00AV PowerLine AV 500 Adapter One CAT5 Ethernet Cable CD ROM with Software and User Manual Quick Install Guide System Requirements Product Overview Package Contents Windows 7 Windows Vista XP with Service Pack 3 PC with 233MHz Processor 64MB Memory Ethernet Adapter 100Mbit s ...

Page 4: ...e of Up to 500Mbps One Gigabit Ethernet port Plug Play Easy Installation Easy to use Management Utility Firmware Upgrade Support Push Button Security Power Saving mode Maximum throughput based on theoretical transmission PHY rate Actual data throughput will vary Network conditions and environmental factors including volume of traffic and network overhead may lower actual data throughput rate Inter...

Page 5: ...connected to a PowerLine network Blinking The device is transmitting data Off The device has not found any other compatible PowerLine devices using the same encryption key The color indicates the PowerLine link rate Green The PowerLine link rate is faster than 80 Mbps Amber The PowerLine link rate is between 50 Mbps and 80 Mbps Red The PowerLine link rate is less than 50 Mbps 3 Ethernet LED Solid ...

Page 6: ...nection 3 1 Simple Connect Button Press to secure your network Refer to page 8 for more information 2 Reset Button Press and hold the button for 1 second to reset to factory default 3 Gigabit Ethernet Port Connect the CAT5 Ethernet cable to the DHP 500AV Gigabit Ethernet port 2 1 ...

Page 7: ...a surge protector may adversely affect the performance of this product Avoid using the PowerLine AV 500 Adapter in an electrical outlet that is located near an appliance that uses a lot of power such as a washer or dryer or refrigerator Connect the Ethernet Cable Connect the included Ethernet cable to the network cable connector located on the Adapter and attach the other end of the Ethernet cable...

Page 8: ...he Power LED will start blinking after you release the button The adapter will create a private randomly generated encryption key that each PowerLine AV 500 Adapter will use 2 Additional Adapters in your existing PowerLine Network Within two minutes of pushing the Simple Connect button of the PowerLine AV adapter press the Security Button on any additional adapter in your PowerLine Network for no ...

Page 9: ...ert the D Link DHP 501AV CD into your CD ROM drive If the CD Autorun function does not automatically start on your computer click Start Run In the Run command box type D autorun exe where D represents the drive letter of your CD ROM If it does start proceed to the next screen Click on Install to begin Note InordertoproperlyinstallthePowerLineAVutility youwill first need to install WinPcap ...

Page 10: ...allation wizard double click the D Link PowerLine AV Utility icon on your desktop to start the configuration of the DHP 500AV The D Link PowerLine AV Utility provides you the option of setting your own PowerLine network and the network information for the connected PowerLine devices Double click the D Link PowerLine AV Utility icon ...

Page 11: ...lity of the connected device Three squares Suitable for HD video stream connection Two squares Suitable for SD video stream connection One square Suitable for data and Internet activity connection Shows the link rate of the connected PowerLine device Shows the MAC address of the connected PowerLine device Shows the firmware version of the connected PowerLine device Device Name Location Quality Lin...

Page 12: ... click OK 3 Select the PowerLine devices that you would like to apply the encryption key setting Then type your private encryption key into the Encryption Key Setting field and click Set Selected Devices The utility will show a message once the setting is complete The PowerLine devices on the same network must use an identical encryption key The default encryption key for each PowerLine device is ...

Page 13: ...add the new device to your PowerLine network 1 You can use the PowerLine AV Utility to apply the customized encryption key in your record to the new device Then all devices can communicate with each other by using the customized encryption key 2 You can use the PowerLine AV Utility to set all devices within the existing PowerLine network and the new device back to the default encryption key first ...

Page 14: ... the PowerLine AV 500 Adapter an error is shown when I try to configure it Please make sure you have not unplugged the PowerLine AV 500 Adapter while configuring it I changed the connection cable to another Network adapter and now the utility does not work correctly Please restart the utility each time you disconnect the connection cable I m having a lot of problems configuring my network If you a...

Page 15: ...al Specifications Network Ports One 10 100 1000 Ethernet port EMC FCC Part 15 Class B CE Class B C Tick AC Input 100 240VAC 50 60Hz Safety UL CE LVD Encryption 128 bit AES Operation Temperature 0 C 40 C Storage Temperature 10 C 70 C Humidity Operation 10 90 RH Storage 5 90 RH ...

Page 16: ...500AV Hardware Revision located on the label on the bottom of the product e g rev A1 Serial Number s n number located on the label on the bottom of the product You can find software updates and user documentation on the D Link website as well as frequently asked questions and answers to technical issues For customers within the United States Phone Support 877 453 5465 Internet Support http support...

Page 17: ...uppliers under this Limited Warranty will be at D Link s option to repair or replace the defective Hardware during the Warranty Period at no charge to the original owner or to refund the actual purchase price paid Any repair or replacement will be rendered by D Link at an Authorized D Link Service Office The replacement hardware need not be new or have an identical make model or part D Link may at...

Page 18: ...al licensee for the non conforming Software will be refunded by D Link provided that the non conforming Software and all copies thereof is first returned to D Link The license granted respecting any Software for which a refund is given automatically terminates Non Applicability of Warranty The Limited Warranty provided hereunder for Hardware and Software portions of D Link s products will not be a...

Page 19: ...packaged and shipped in accordance with the foregoing requirements or that is determined by D Link not to be defective or non conforming What Is Not Covered The Limited Warranty provided herein by D Link does not cover Productsthat inD Link sjudgment havebeensubjectedtoabuse accident alteration modification tampering negligence misuse faultyinstallation lack of reasonable care repair or service in...

Page 20: ...IMUM LIABILITY OF D LINK UNDERTHISWARRANTY IS LIMITEDTOTHE PURCHASE PRICE OFTHE PRODUCT COVERED BYTHEWARRANTY THE FOREGOING EXPRESS WRITTEN WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ANY OTHER WARRANTIES OR REMEDIES EXPRESS IMPLIED OR STATUTORY Governing Law This Limited Warranty shall be governed by the laws of the State of California Some states do not allow exclusion or limitation...

Page 21: ...arantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment...

Page 22: ...DHP 500AV User Manual Appendix F Registration Version 1 0 October 26 2010 Product registration is entirely voluntary and failure to complete or return this form will not diminish your warranty rights Registration ...

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