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D-Link DWA-642, User Manual

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D-Link DWA-642 User Manual Download Page 39

D-Link DWA-64 User Manual

Section  - Troubleshooting

Troubleshooting

1.  How do I know if my adapter is installed properly?

Select the 

Hardware Tab.

This chapter provides solutions to problems that can occur during the installation and operation of the DWA-642. Read 
the following descriptions if you are having problems. (The examples below are illustrated in Windows

®

 XP. If you have 

a different operating system, the screenshots on your computer will look similar to the following examples.)

Go to

 Start > My Computer > Properties.

Summary of Contents for DWA-642

Page 1: ......

Page 2: ...nnect to a Wireless Network 27 Using Windows Vista 27 Using Windows XP 29 Wireless Security 30 What is WPA 30 Configure WPA WPA2 Personal 31 Using the D Link Connection Manager 31 Using Windows Vista 33 Using the Windows XP Utility 35 Configure WPA WPA2 Enterprise 37 Using the D Link Connection Manager 37 Configure 802 1x RADIUS 38 Using the D Link Utility 38 Troubleshooting 39 Wireless Basics 43 ...

Page 3: ...ireless Connection Manager on CD Quick Installation Guide System Requirements A computer or laptop with an available 32 bit CardBus slot WindowsVista XP Service Pack 2 or 2000 Service Pack 4 CD ROM Drive 300MHz processor and at least 64MB of RAM A draft 802 11n or 802 11g access point or wireless router Product Overview Package Contents ...

Page 4: ...ywhere in the home This notebook adapter supports WPA and WPA2 encryption to prevent outside intrusion and protect your personal information from being exposed D Link s Quick Setup Wizard guides you step by step through the installation process You ll be able to configure this notebook adapter without having to call the teenager from down the street to help you The D Link Wireless Manager is inclu...

Page 5: ...n more wireless networks Better Security with 802 1x and WPA With the DWA 642 in your laptop PC you can securely connect to a wireless network using 802 1x for wireless authentication as well as WPA Wi Fi Protected Access providing you a much higher level of security for your data and communication than has previously been available 32 bit Cardbus Performance Plug Play Connectivity The DWA 642 is ...

Page 6: ...Link DWA 642 User Manual Section 1 Product Overview Activity LED A blinking light indicates data is being transmitted Link LED A steady light indicates a connection to a wireless network Hardware Overview ...

Page 7: ...pters Verify the settings such as the SSID and security settings of the network s you want to connect to Remove Existing Installations If you ve installed a different manufacture s adapter or a different model D Link adapter make sure the software is uninstalled before installing the new software Some utilities may cause a conflict with the new software If you plan to use multiple adapters at diff...

Page 8: ...Link wireless adapter it is recommended to disable the wireless adapter as well as any unused Ethernet adapters From the desktop right click on the My Computer icon and select Properties Click the Hardware tab and then click Device Manager Scroll down the list and click the sign to the left of Network Adapters Right click the adapter you would like to disable and select Disable ...

Page 9: ...Installation Click Yes to disable the adapter The adapter is now disabled When disabled a red X will be displayed Disabling the adapter will not remove the drivers If you would like to use the adapter simply right click it and select Enable ...

Page 10: ...hat is 1 5 feet thick 5 meters at a 45 degree angle appears to be almost 3 feet 1 meter thick At a 2 degree angle it looks over 42 feet 14 meters thick Position devices so that the signal will travel straight through a wall or ceiling instead of at an angle for better reception 3 Building Materials make a difference A solid metal door or aluminum studs may have a negative effect on range Try to po...

Page 11: ...ver software from the D Link CD Turn on the computer and Insert the D Link DWA 642 Driver CD in the CD ROM drive If the CD Autorun function does not automatically start on your computer go to Start Run In the run box type D DWA642 exe where D represents the drive letter of your CD ROM drive When the autorun screen appears click Install Drivers Adapter Installation ...

Page 12: ...ault setup will install to the default location C Program Files D Link DWA 642 Rangebooster N Notebook where C represents the drive letter of your hard drive To install to a different location click Browse and specify the location Select the Program Files folder location Click Next Click Next Click Next ...

Page 13: ...you want to manually connect to a wireless network refer to page 15 The following instructions will connect you to a wireless network using Wi Fi Protected Setup WPS Insert the adapter into an available USB port on your computer If the Found New Hardware Wizard appears click Cancel Click Next Click Next ...

Page 14: ... method click the virtual button as shown in the screenshot Press the WPS button on your access point or wireless router within 2 minutes to establish connectivity When this screen appears you have successfully connected to your wireless network Click Next to complete your setup Click Next Push Button Configuration PBC ...

Page 15: ...less network select Manually connect to a wireless network and then click Next Click Next Enter the network name SSID manually If you enter the SSID incorrectly you will automatically be brought to the site survey page Click Scan to display the site survey page Click Next Manual Connect ...

Page 16: ...er select Yes I want to restart my computer now Click Finish When this screen appears you are successfully connected to your wireless network Click Finish to complete your setup Click the Scan button to display a list of wireless networks site survey Click on the network name SSID and click Next Click Next Click Finish ...

Page 17: ...ink Wireless Connection Manager The D Link DWA 642 uses the Wireless Connection Manager as the management software The manager provides the user an easy interface to change any settings related to the wireless adapter Clicking on the Wireless Connection Manager icon on the desktop will start the Configuration If you are using Windows Vista please skip to page 27 or Windows XP skip to page 29 Doubl...

Page 18: ...the next page Rescans for available wireless networks in your area Highlight a wireless network and click the Connect button If the network is secure a pop up window will appear Enter the security information to connect refer to the Wireless Security section for more information Select a wireless network profile from the drop down menu and click Activate to connect Allow up to 30 seconds to connec...

Page 19: ...guration PBC is a virtual button in the utility that connects you to other WPS enabled devices A connection can be established by clicking on the virtual button then pushing the physical button on the access point or wireless router within 120 seconds Refer to page 14 Personal Identification Number PIN is a unique number generated randomly by the wireless adapter s utility Entering this number in ...

Page 20: ... click Next Click Next Make sure your access point or wireless router is close by Write down the number on the screen Enter this number in your access point or wireless router Please refer to the manufacture s manual for instructions Once you click Next you will have 2 minutes to enter this number in your access point or wireless router Click Next Personal Identification Number PIN ...

Page 21: ...Section 3 Configuration The adapter will try to establish connectivity to your access point or wireless router When this screen appears you have successfully established connectivity Click Finish to complete your setup Click Finish ...

Page 22: ... be created New Button Modify Click New to create a new wireless network profile refer to page 23 Click Modify to edit a current profile refer to page 24 Click Delete to remove a profile Click Activate to use a profile Allow up to 30 seconds to connect to the wireless network TheProfileDetailssectionwilldisplayinformation about the wireless network such as the network name SSID network type Infras...

Page 23: ... for your profile e g Home Office Coffee Shop Enter the SSID of the wireless network Select the network type If you are connecting to a wireless router or access point select Infrastructure Ad hoc mode is not supported Select the type of security used Please refer to the Wireless Security section for more information Click OK to save your settings Network Type Security Type OK Button ...

Page 24: ...ify button from the My Wireless Networks page Profile Name SSID Enter a name for your profile e g Home Office Coffee Shop Displays the SSID of the network Displays the network type Select the type of security used Please refer to the Wireless Security section for more information Click OK to save your settings Network Type Security Type OK Button ...

Page 25: ...25 D Link DWA 642 User Manual Section 3 Configuration Support If you need help click the Support button A panel will appear to the right of the utility which will display information about the utility ...

Page 26: ...26 D Link DWA 642 User Manual Section 3 Configuration The About screen gives you information about the Firmware and Utility Versions of the DWA 642 About ...

Page 27: ...ws Vista utility as seen below Right click on the wireless computer icon in your system tray lower right corner next to the time Select Connect to a network If you receive the Wireless Networks Detected bubble click on the center of the bubble to access the utility or The utility will display any available wireless networks in your area Click on a network displayed using the SSID and click the Con...

Page 28: ...rity key or passphrase that is on your router and click Connect It may take 20 30 seconds to connect to the wireless network If the connection fails please verify that the security settings are correct The key or passphrase must be exactly the same as on the wireless router ...

Page 29: ...urvey option similar to the Windows XP utility as seen below Right click on the wireless computer icon in your system tray lower right corner next to the time Select View Available Wireless Networks If you receive the Wireless Networks Detected bubble click on the center of the bubble to access the utility or The utility will display any available wireless networks in your area Click on a network ...

Page 30: ...ryption Standard instead of TKIP User authentication which is generally missing in WEP through the extensible authentication protocol EAP WEP regulates access to a wireless network based on a computer s hardware specific MAC address which is relatively simple to be sniffed out and stolen EAP is built on a more secure public key encryption system to ensure that only authorized network users can acc...

Page 31: ... by double clicking on the D Link icon on your desktop 2 Highlight the wireless network SSID you would like to connect to and click Connect If the network is using WPA WPA2 Personal the screen as shown to the bottom right will appear 3 Enter the WPA WPA2 Personal passphrase exactly as it is on your wireless router or access point Click the Show text in the password field box to see the passphrase ...

Page 32: ... on all wireless devices 1 Open the Wireless Connection Manager by double clicking on the D Link icon on your desktop Click on New to create a new profile or highlight an existing profile and click Modify 2 Select WPA WPA2 Personal under Set Security Option 3 Select TKIP or AES or Auto 4 Enter the passphrase exactly as it is on your wireless router or access point 5 Click OK to connect to the netw...

Page 33: ...nt before configuring your wireless adapter If you are joining an existing network you will need to know the security key or passphrase being used 2 Highlight the wireless network SSID you would like to connect to and click Connect 1 Open the Windows Vista Wireless Utility by right clicking on the wireless computer icon in your system tray lower right corner of screen Select Connect to a network ...

Page 34: ...ecurity key or passphrase that is on your router and click Connect It may take 20 30 seconds to connect to the wireless network If the connection fails please verify that the security settings are correct The key or passphrase must be exactly the same as on the wireless router ...

Page 35: ... before configuring your wireless adapter If you are joining an existing network you will need to know the WPA WPA2 Personal key being used 2 Highlight the wireless network SSID you would like to connect to and click Connect 1 Open the Windows XP Wireless Utility by right clicking on the wireless computer icon in your system tray lower right corner of screen Select View Available Wireless Networks...

Page 36: ...ar Enter the WPA WPA2 Personal passphrase and click Connect It may take 20 30 seconds to connect to the wireless network If the connection fails please verify that the WPA WPA2 Personal settings are correct The WPA WPA2 Personal passphrase must be exactly the same as on the wireless router or access point ...

Page 37: ... and then select TKIP or AES 3 Click on Advanced Config to continue 4 Next to EAP Type select EAP TLS EAP TTLS or PEAP Extensible Authentication Protocols allow devices on the network to request authentication from the RADIUS server in the network All the devices on the network must use the same EAP type when using a RADIUS server for authentication Some RADIUS servers require that theValidate Ser...

Page 38: ...lick on Advanced Config to continue 4 Next to EAP Type select EAP TLS LEAP EAP TTLS or PEAP Extensible Authentication Protocols allow devices on the network to request authentication from the RADIUS server in the network All the devices on the network must use the same EAP type when using a RADIUS server for authentication Some RADIUS servers require that the Validate Server field be selected Chec...

Page 39: ...r provides solutions to problems that can occur during the installation and operation of the DWA 642 Read the following descriptions if you are having problems The examples below are illustrated in Windows XP If you have a different operating system the screenshots on your computer will look similar to the following examples Go to Start My Computer Properties ...

Page 40: ... click on D Link DWA 642 Rangebooster N Notebook Adapter Select Properties to check that the drivers are installed properly Look under Device Status to check that the device is working properly Click OK to continue D Link DWA 642 Rangebooster N Notebook Adapter D Link DWA 642 Wireless Notebook Adapter ...

Page 41: ...ateway and DNS settings are correctly entered for the network In Infrastructure mode make sure the same Service Set Identifier SSID is specified on the settings for the wireless clients and access points The SSID factory default setting for D Link products is dlink Double click on the WLAN icon in the taskbar The Link Info screen will display the SSID setting In Ad Hoc mode both wireless clients w...

Page 42: ...en connecting without an access point Double click on the WLAN icon in the taskbar click on Configuration to change the settings for the wireless adapter If Security is enabled make sure that the correct encryption keys are entered on both the DWA 642 and the access point Double click on the WLAN icon in the taskbar click Encryption Check to see that the key selected is set to the same key as othe...

Page 43: ...eless LANs are used increasingly in both home and office environments and public areas such as airports coffee shops and universities Innovative ways to utilize WLAN technology are helping people to work and communicate more efficiently Increased mobility and the absence of cabling and other fixed infrastructure have proven to be beneficial for many users Wireless users can use the same applicatio...

Page 44: ... transmit data from one point A to point B But wireless technology has restrictions as to how you can access the network You must be within the wireless network range area to be able to connect your computer There are two different types of wireless networks Wireless Local Area Network WLAN and Wireless Personal Area Network WPAN Wireless Local Area Network WLAN In a wireless local area network a ...

Page 45: ...aptops speakers and other devices that operate on batteries Who uses wireless Wireless technology has become so popular in recent years that almost everyone is using it whether it s for home office or business D Link has a wireless solution for it Home Gives everyone at home broadband access Surf the web check email instant message and etc Gets rid of the cables around the house Simple and easy to...

Page 46: ...a task not knowing where to start That s why we ve put together a few setup steps and tips to help you through the process of setting up a wireless network Tips Here are a few things to keep in mind when you install a wireless network Centralize your router or Access Point Make sure you place the router access point in a centralized location within your network for the best performance Try to plac...

Page 47: ...nect to an access point or wireless router Ad Hoc Directly connecting to another computer for peer to peer communication using wireless network adapters on each computer Unfortunately 802 11a g n products such as the DWA 642 do not support ad hoc mode An Infrastructure network contains an Access Point or wireless router All the wireless devices or clients will connect to the wireless router or acc...

Page 48: ...fig and press Enter This will display the IP address subnet mask and the default gateway of your adapter Windows Vista Users Click Start All Programs Accessories Command Prompt You may need administrative access to run this application For all additional prompt windows inquiring of running the command prompt application select Yes OK or Continue At the prompt type ipconfig and press Enter This wil...

Page 49: ... network adapter or other adapter which will be connected to your router Highlight Internet Protocol TCP IP and click Properties Click Use the following IP address and enter an IP address that is on the same subnet as your network or LAN IP address on your router Example If the router s LAN IP address is 192 168 0 1 make your IP address 192 168 0 X where X is a number between 2 and 99 Make sure th...

Page 50: ... Version 4 TCP IPv4 and click Properties Click Use the following IP address and enter an IP address that is on the same subnet as your network or LAN IP address on your router or network Example If the router s LAN IP address is 192 168 0 1 make your IP address 192 168 0 X where X is a number between 2 and 99 Make sure that the number you choose is not in use on the network Set Default Gateway the...

Page 51: ...etwork traffic building materials and construction and network overhead lower actual data throughput rate Environmental conditions will adversely affect wireless signal range Standards IEEE 802 11n draft IEEE 802 11g Interface 32 bit Cardbus Frequency Range 2 4GHz to 2 483GHz Security Wi Fi Protected Access WPA WPA2 LED Link Activity Certifications FCC CE Dimensions Item WxDxH 2 1 x 4 7 x 0 3 Pack...

Page 52: ...ware Revision located on the label on the adapter e g rev B1 Serial Number s n number located on the label on the adapter You can find software updates and user documentation on the D Link website as well as frequently asked questions and answers to technical issues For customers within Canada Phone Support 800 361 5265 English 24 Hours 7 Days French Lundi Vendredi 9h 21h Internet Support http sup...

Page 53: ...ring the Warranty Period at no charge to the original owner or to refund the actual purchase price paid Any repair or replacement will be rendered by D Link at an Authorized D Link Service Office The replacement hardware need not be new or have an identical make model or part D Link may at its option replace the defective Hardware or any part thereof with any reconditioned product that D Link reas...

Page 54: ...ovided that the non conforming Software and all copies thereof is first returned to D Link The license granted respecting any Software for which a refund is given automatically terminates Non Applicability of Warranty The Limited Warranty provided hereunder for Hardware and Software portions of D Link s products will not be applied to and does not cover any refurbished product and any product purc...

Page 55: ...d and shipped in accordance with the foregoing requirements or that is determined by D Link not to be defective or non conforming RMA phone number 1 877 354 6561 Hours of Operation Monday Friday 10 30AM 7 00PM EST What Is Not Covered The Limited Warranty provided herein by D Link does not cover Products that in D Link s judgment have been subjected to abuse accident alteration modification tamperi...

Page 56: ...OING LIMITED WARRANTY IS REPAIR REPLACEMENT OR REFUND OF THE DEFECTIVE OR NONCONFORMING PRODUCT THE MAXIMUM LIABILITY OF D LINK UNDER THIS WARRANTY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCT COVERED BY THE WARRANTY THE FOREGOING EXPRESS WRITTEN WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ANY OTHER WARRANTIES OR REMEDIES EXPRESS IMPLIED OR STATUTORY Governing Law This Limited Warr...

Page 57: ...his equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different ...

Page 58: ...ited per regulations of Industry Canada The required antenna impedance is 50 ohms IMPORTANT NOTE IC Radiation Exposure Statement This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment End users must follow the specific operating instructions for satisfying RF exposure compliance This equipment should be installed and operated with minimum distance 20cm ...

Page 59: ...DWA 642 User Manual Appendix F Registration Version 2 1 November 27 2008 Product registration is entirely voluntary and failure to complete or return this form will not diminish your warranty rights Registration ...

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