26
D-Link DWA-582 User Manual
Section 4 - Troubleshooting
5. The computer with the DWA-582 installed is unable to connect to the wireless network and/or the Internet.
•
Check that the LED indicators for the broadband modem are indicating normal activity. If not, there may be a
problem with the broadband connection.
•
Check that the LED indicators on the wireless router are functioning properly. If not, check that the AC power
and Ethernet cables are firmly connected.
•
Check that the IP address, subnet mask, gateway, and DNS settings are correctly entered for the network.
• In
Infrastructure
mode, make sure the same Service Set Identifier (SSID) is specified on the settings for the
wireless clients and access points. The SSID factory default setting for D-Link products is default.
• In
ad hoc
mode, both wireless clients will need to have the same
SSID
. Please note that it might be necessary
to set up one client to establish a
BSS (Basic Service Set)
and wait briefly before setting up other clients. This
prevents several clients from trying to establish a
BSS
at the same time, which can result in multiple singular
BSSs
being established, rather than a single
BSS
with multiple clients associated to it.
• Check that the
Network Connection
for the wireless client is configured properly. Select
AP (Infrastructure)
when connecting to an access point and select
ad hoc mode
when connecting without an access point. Double-
click on the
WLAN icon
in the taskbar > click on
Configuration
to change the settings for the wireless adapter.
•
If
Security
is enabled, make sure that the correct encryption keys are entered on both the DWA-582 and the access
point. Double-click on the
WLAN
icon in the taskbar > click
Encryption
. Check to see that the key selected is set
to the same key as other devices on the network.
6. How can I troubleshoot distance issues using the DWA-582?
•
Move the
DWA-582
and access point or wireless router into the same room and then test the wireless connection.
• Change the channel of the access point.
•
Move devices within the line of sight.
