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D-Link DWA-552 User Manual
Section 5 - Troubleshooting
•
Make sure that the DWA-552 Wireless Adapter is properly seated in the computer’s PCI slot.
•
If Windows does not detect the hardware upon insertion of the adapter, make sure to completely remove drivers
that were previously loaded. To remove the drivers, do the following:
A. Under
Tools
> select
Folder Options…
> select
View
> under
Hidden files and folders
> select
Show
hidden files and folders
.
B. Uncheck
Hide extension for known file types
> click on
Apply.
C. Search for previously loaded driver files. Remove these files from the INF and SYSTEM (DRIVERS) folders in the
Windows directory.
Note:
Windows
®
XP and 2000 will rename .inf files that have not received WHQL certification
into oem.inf files (e.g., oem1.inf).
5. The computer does not recognize the DWA-552 Wireless Adapter.
•
Check that the LED indicators for the broadband modem are indicating normal activity. If not, there may
be a problem with the broadband connection.
•
Check that the LED indicators on the wireless router are functioning properly. If not, check that the AC
power and Ethernet cables are firmly connected.
•
Check that the IP Address, subnet mask, gateway, and DNS settings are correctly entered for the network.
6. The computer with the DWA-552 installed is unable to connect to the wireless network and/or the Internet.
Summary of Contents for DWA-552
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