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D-Link DWA-180 User Manual

Section 5 - Troubleshooting

Make sure that the DWA-180 Wireless Adapter is properly seated in the computer’s USB port.

If Windows

®

 does not detect the hardware upon insertion of the adapter, make sure to completely remove drivers that were previously loaded. 

2. The computer does not recognize the DWA-180 Wireless Adapter.

•  Check that the LED indicators for the broadband modem are indicating normal activity. If not, there may be a problem with the 

broadband connection.

•  Check that the LED indicators on the wireless router are functioning properly. If not, check that the AC power and Ethernet cables 

are firmly connected.

•  Check that the IP Address, subnet mask, gateway, and DNS settings are correctly entered for the network

• In 

Infrastructure

 mode, make sure the same 

Service Set Identifier (SSID)

 is specified on the settings for the wireless clients and 

access points. By default, the SSID factory setting for D-Link products is blank

. 

(Double-click on the WLAN icon in the taskbar. The

 

Link Info

 

screen will display the SSID setting.)

3.  The computer with the DWA-180 installed is unable to connect to the wireless network and/or the Internet.

Summary of Contents for DWA-180

Page 1: ...Version 1 0 03 21 2013 User Manual DWA 180 Wireless AC1000 Dual Band USB Adapter ...

Page 2: ...stered trademarks of D Link Corporation or its subsidiaries in the United States or other countries All other company or product names mentioned herein are trademarks or registered trademarks of their respective companies Copyright 2013 by D Link Systems Inc All rights reserved This publication may not be reproduced in whole or in part without prior expressed written permission from D Link Systems...

Page 3: ... Protected Setup WPS 19 Wireless Connection Manager 20 D Link Wireless Connection Manager 21 Wireless Networks 22 Status Bar 23 My Wireless Networks 24 Add Modify Profile 25 WPA WPA2 Personal 26 WPA WPA2 Enterprise 27 Troubleshooting 28 Wireless Basics 31 Wireless Modes 35 Networking Basics 36 Check your IP address 36 Windows 8 Users 36 Windows 7 Vista Users 36 Windows XP Users 36 Statically Assig...

Page 4: ...s AC1000 Dual Band USB Adapter System Requirements Windows 8 7 Vista or XP 32 64 bit CD ROM Drive An 802 11ac 802 11n 802 11g or 802 11a wireless network 20MB hard drive space An available USB port Product Overview Package Contents Quick install Guide CD with drivers and software ...

Page 5: ... and its 5GHz Mediaband helps avoid interference by providing a clearer wireless band for signals than existing 802 11n 802 11g and 802 11a products Maximize wireless performance by connecting this USB Adapter to a Wireless AC Dual Band Media router and stay connected from virtually anywhere in the home This USB Adapter supports WPA and WPA2 encryption to prevent outside intrusion and protect your...

Page 6: ...ss network usingWPA WPA2 Wi Fi Protected Access providing you a much higher level of security for your data and communication than has previously been available You may also use 802 1x for wireless authentication Position the DWA 180 almost anywhere in your workspace to achieve the best reception possible Supports Infrastructure networks via an access point or wireless router Using a USB 1 1 port ...

Page 7: ...his light is off the drivers are not installed During the WPS process this light will blink fast 2 USB Connector Used to connect the DWA 180 to your computer 3 WPS Button Press the WPS Wi Fi Protected Setup button to automatically connect to a WPS enabled wireless router or access point and establish connectivity Refer to page 19 3 2 1 ...

Page 8: ...urity settings of the network s you want to connect to Remove Existing Installations If you ve installed a different manufacture s adapter or a different model D Link adapter make sure the software is uninstalled before installing the new software Some utilities may cause a conflict with the new software If you plan to use multiple adapters at different times make sure the utilities are not set to...

Page 9: ...ess adapter as well as any unused Ethernet adapters Windows XP GotoStart MyComputer Properties Hardware DeviceManager Windows 7 Vista Go to Start Device Manager Windows 8 Press the Windows key and X together and then click Device Manager Click the Hardware tab and then click Device Manager Scroll down the list and click the sign to the left of Network Adapters Right click the adapter you would lik...

Page 10: ...allation Click Yes to disable the adapter When the adapter is disabled a down arrow or a grayed icon will be displayed Disabling the adapter will not remove the drivers If you would like to use the adapter simply right click it and select Enable ...

Page 11: ...hat is 1 5 feet thick 5 meters at a 45 degree angle appears to be almost 3 feet 1 meter thick At a 2 degree angle it looks over 42 feet 14 meters thick Position devices so that the signal will travel straight through a wall or ceiling instead of at an angle for better reception 3 Building materials make a difference A solid metal door or aluminum studs may have a negative effect on range Try to po...

Page 12: ...re from the D Link CD Turn on the computer and insert the D Link DWA 180 Driver CD in the CD ROM drive If the CD Autorun function does not automatically start on your computer go to Start Run In the run box type D autorun exe where D represents the drive letter of your CD ROM drive When the autorun screen appears click Install Adapter Installation ...

Page 13: ...on 2 Installation Step 1 When the Welcome screen appears click Next to continue Step 2 Select the installation folder and click Next to continue If you do not want to use the default location click the Browse button and select a location ...

Page 14: ...stallation Step 4 Connect the DWA 180 adapter to an available USB slot on your computer If the Found New Hardware Wizard appears click Cancel Click Next to continue Step 3 SelectthelocationtoaddaprogramicontoaprogramfolderandclickNexttocontinue ...

Page 15: ...er to close the alert Step 6 There are two ways to connect to a wireless network A Manual You can manually enter the Wi Fi Network name SSID and password or select from a list of available wireless networks Site Survey B WPS Wi FiProtectedSetup If you have aWPS enabled router or access point use this method to connect Skip to page 17 Note If you do not want to connect to a network at this time cli...

Page 16: ...t to connect to enter the name and click Next to continue If not click the Scan button Once you click Scan a list of available wireless networks will be displayed Select a network to connect to and click Next If the network you are connecting to is secure enter the Wi Fi Password encryption key and click Next Skip to page 18 ...

Page 17: ...how to start the WPSprocessonyourrouter pleaserefertoitsmanualformoreinformation Within two minutes press the Connect Now button on the screen to start the WPS process on the adapter Please allow up to two minutes for the WPS process to finish You are now successfully connected to your wireless network ClickFinish ...

Page 18: ...18 D Link DWA 180 User Manual Section 2 Installation Step 7 The Wireless Connection Wizard is now completed Click Finish to continue Step 8 The adapter installation is completed Click Finish ...

Page 19: ...d most wireless devices such as routers A connection can be established by pressing the WPS button on the DWA 180 and then pushing the button on your access point or wireless router within 120 seconds Connect to a Wireless Network 2 To connect to your network press the WPS button on the adapter and hold for two seconds Allow up to two minutes for the devices to connect 1 PresstheWPSbuttonlocatedon...

Page 20: ...icon in the system tray or double click the Wireless Connection Manager icon on your desktop 2 When the utility opens a list of wireless networks in your area will be displayed Select the network you want to connect to and click Connect 3 If the network you are connecting to is secure enter the password passphrase and then click OK 4 Allowaboutaminutetoconnect Once yourareconnectedthe WirelessConn...

Page 21: ...er as the management software The manager provides the user an easy interface to connect to any wireless network create profiles for commonly used wireless networks and change any settings related to the wireless adapter D Link Wireless Connection Manager To launch theWireless Connection Manager either click the wireless icon in your system tray red or green bars or double click on the Wireless Co...

Page 22: ...kusingWi FiProtectedSetup WPS You can use either the push button method or PIN method where you enter a PIN code on your wireless router or access point and the adapter Click to rescan for available wireless networks in your area Highlight a wireless network and click the Connect button If the network is secure apop upwindowwillappear Enterthesecurityinformationtoconnect Selectawirelessnetworkprof...

Page 23: ...he wireless network has encryption enabled and is secure If there isn t a lock icon this means the wireless network is open and not secure 3 Network Name Displays the name SSID of the wireless network you are connected to 4 IP Address Displays the IP address of your wireless adapter 5 Signal Displays the signal strength of your wireless network Four green bars indicates the best signal strength qu...

Page 24: ...lessnetworks Toconnecttoasaved network simplyselectthenetworkinthelistandclickActivate on the right side To create a new wireless network profile refer to page 25 To edit a current profile refer to page 25 To remove a profile select a network from the My Wireless Networks list and click Delete Select a network from the My Wireless Networks list and click Activate to connect Allow up to 30 seconds ...

Page 25: ...nteranameforyourprofile e g Home Office Coffee Shop Enter the wireless name SSID of the network Select the network type If you are connecting to a wireless router or access point select Infrastructure SelectAdhocifyouareconnectingtoanotherwireless device that is in Ad hoc mode Select the type of security used on the wireless network None WEP WPA Personal WPA2 Personal WPA Enterprise or WPA2 Enterp...

Page 26: ... know if TKIP or AES is being used and the passphrase also known as Wi Fi Password or Key Set Security Option Passphrase Settings Key Show text in the password field OK SelecteitherWPA PersonalorWPA2 Personal Select if your wireless network is using TKIP or AES Enter the wireless network passphrase Check to display the passphrase Uncheck to hide the passphrase Click OK to save your profile setting...

Page 27: ...EAPType User Certificate User Information Add Remove OK SelecteitherWPA EnterpriseorWPA2 Enterprise SelectifyourwirelessnetworkisusingTKIPorAES Click to enter your RADIUS server information Next to EAPType select EAP TLS Selectausercertificatefromthedrop downmenu Enterthelogininformationrequiredtoauthenticate ClickAddtoentertheIPAddress es ofyourRADIUS Server s Select an address and click Remove t...

Page 28: ...ides solutions to problems that can occur during the installation and operation of the DWA 180 Read the following descriptions if you are having problems Windows XP Go to Start My Computer Properties Hardware Device Manager Windows 7 Vista Go to Start Device Manager Windows 8 Press the Windows key and X together and then click Device Manager ...

Page 29: ... on D LinkDWA 180WirelessNDualBandUSB Adapter Select Properties to check that the drivers are installed properly Look under Device Status to check that the device is working properly Click OK to continue D Link DWA 180 Wireless AC1000 Dual Band USB Adapter D Link DWA 180 Wireless AC1000 Dual Band USB Adapter ...

Page 30: ...band connection Check that the LED indicators on the wireless router are functioning properly If not check that the AC power and Ethernet cables are firmly connected Check that the IP Address subnet mask gateway and DNS settings are correctly entered for the network In Infrastructure mode make sure the same Service Set Identifier SSID is specified on the settings for the wireless clients and acces...

Page 31: ...reless LANs are used increasingly in both home and office environments and public areas such as airports coffee shops and universities Innovative ways to utilizeWLAN technology are helping people to work and communicate more efficiently Increased mobility and the absence of cabling and other fixed infrastructure have proven to be beneficial for many users Wireless users can use the same applicatio...

Page 32: ...ere are two different types of wireless networks Wireless Local Area Network WLAN and Wireless Personal Area Network WPAN Wireless Local Area Network WLAN Inawirelesslocalareanetwork adevicecalledanAccessPoint AP connectscomputerstothenetwork Theaccesspointhasasmall antenna attached to it which allows it to transmit data back and forth over radio signals With an indoor access point the signal can ...

Page 33: ... a wireless solution for it Home Gives everyone at home broadband access Surf the web check email instant message and etc Gets rid of the cables around the house Simple and easy to use Small Office and Home Office Stay on top of everything at home as you would at the office Remotely access your office network from home Share an Internet connection and printer with multiple computers No need to ded...

Page 34: ...f setting up a wireless network Tips Here are a few things to keep in mind when you install a wireless network Centralize your router or Access Point Make sure you place the router access point in a centralized location within your network for the best performance Try to place the router access point as high as possible in the room so the signal gets dispersed throughout your home If you have a tw...

Page 35: ...ng to another computer for peer to peer communication using wireless network adapters on each computer An Infrastructure network contains an Access Point or wireless router All the wireless devices or clients will connect to the wireless router or access point An Ad Hoc network contains only clients such as laptops with wireless USB Adapters All the adapters must be in Ad Hoc mode to communicate W...

Page 36: ...f your adapter If the address is 0 0 0 0 check your adapter installation security settings and the settings on your router Some firewall software programs may block a DHCP request on newly installed adapters Windows 8 Users Press the Windows key and R together Type cmd in the box and click OK At the prompt type ipconfig and press Enter This will display the IP address subnet mask and default gatew...

Page 37: ...or LAN IP address on your router or network Example If the router s LAN IP address is 192 168 0 1 make your IP address 192 168 0 X where X is a number between 2 and 99 Make sure that the number you choose is not in use on the network Set Default Gatewaythe same as the LAN IP address of your router or gateway Set Primary DNS the same as the LAN IP address of your router or gateway The Secondary DNS...

Page 38: ...ur network Highlight Internet Protocol Version 4 TCP IPv4 and click Properties Click Use the following IP address and enter an IP address that is on the same subnet as your network or LAN IP address on your router or network Example If the router s LAN IP address is 192 168 0 1 make your IP address 192 168 0 X where X is a number between 2 and 99 Make sure that the number you choose is not in use ...

Page 39: ...ies Click Use the following IP address and enter an IP address that is on the same subnet as your network or LAN IP address on your router Example If the router s LAN IP address is 192 168 0 1 make your IP address 192 168 0 X where X is a number between 2 and 99 Make sure that the number you choose is not in use on the network Set Default Gateway the same as the LAN IP address of your router or ga...

Page 40: ... dBm 802 11a Operating Voltage 5 VDC 10 Operating Temperature 32 F to 104 F 0 C to 40 C Operating Humidity 10 to 90 maximum non condensing Dimensions 1 5 x 3 5 x 0 5 Weight 0 316lbs Certifications FCC Class B IC Wi Fi Warranty 1 Year Limited Maximum wireless signal rate derived from IEEE Standard 802 11ac draft 802 11n and 802 11g specifications Actual data throughput will vary Network conditions ...

Page 41: ...he label on the adapter e g rev A1 Serial Number s n number located on the label on the adapter You can find software updates and user documentation on the D Link website as well as frequently asked questions and answers to technical issues For customers within the United States Phone Support 877 453 5465 Internet Support http support dlink com For customers within Canada Phone Support 800 361 526...

Page 42: ...epair or replace the defective Hardware during the Warranty Period at no charge to the original owner or to refund the actual purchase price paid Any repair or replacement will be rendered by D Link at an Authorized D Link Service Office The replacement hardware need not be new or have an identical make model or part D Link may at its option replace the defective Hardware or any part thereof with ...

Page 43: ...und is given automatically terminates Non Applicability of Warranty The Limited Warranty provided hereunder for Hardware and Software portions of D Link s products will not be applied to and does not cover any refurbished product and any product purchased through the inventory clearance or liquidation sale or other sales in which D Link the sellers or the liquidators expressly disclaim their warra...

Page 44: ...ship the product to you freight collect Expedited shipping is available upon request and provided shipping charges are prepaid by the customer D Link may reject or return any product that is not packaged and shipped in strict compliance with the foregoing requirements or for which an RMA number is not visible from the outside of the package The product owner agrees to pay D Link s reasonable handl...

Page 45: ...ICE OR ARISING OUT OF ANY BREACH OF THIS LIMITED WARRANTY EVEN IF D LINK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES THE SOLE REMEDY FOR A BREACH OF THE FOREGOING LIMITED WARRANTY IS REPAIR REPLACEMENT OR REFUND OF THE DEFECTIVE OR NONCONFORMING PRODUCT THE MAXIMUM LIABILITY OF D LINK UNDERTHISWARRANTY IS LIMITEDTOTHE PURCHASE PRICE OFTHE PRODUCT COVERED BYTHEWARRANTY THE FOREGOING EXPRESS...

Page 46: ... interference by one of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help FCC Caution Any changes or modifications not expressly approved by the party res...

Page 47: ...nt to point and non point to point operation as appropriate iv Users should also be advised that high power radars are allocated as primary users i e priority users of the bands 5250 5350 MHz and 5650 5850 MHz and that these radars could cause interference and or damage to LE LAN devices Avertissement Le guide d utilisation des dispositifs pour réseaux locaux doit inclure des instructions précises...

Page 48: ... device to lower output power if such function is available Déclaration d exposition aux radiations Le produit est conforme aux limites d exposition pour les appareils portables RF pour les Etats Unis et le Canada établies pour un environnement non contrôlé Le produit est sûr pour un fonctionnement tel que décrit dans ce manuel La réduction aux expositions RF peut être augmentée si l appareil peut...

Page 49: ...k DWA 180 User Manual Appendix F Registration Version 1 0 March 21 2013 Product registration is entirely voluntary and failure to complete or return this form will not diminish your warranty rights Registration ...

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